HP StorageWorks performance advisor xp software troubleshooting guide (T1789-96029, October 2007)

level is 1. To return to the default log level, set Logger.DebugLevel=1. To turn off logging, set
Logger.DebugLevel=0.
Example 2. Debu g levels
• Debug using increased log level: Logger.DebugLevel=8
• Set log level default to ERROR: Logger.DebugLevel=1
• Disable logging: Logger.DebugLevel=0
6. Reinstall the host agent if these steps do not solve the problem
Host Agent fails to start during installation
In rare cases, when installing PA XP on non-Window host, you may encounter the HA failed to start error.
This oc curs because of con figuration changes or network delays of over 150 seconds. Ignore this
message, the
host agent will start as soon as the n etwork is restore d.
To verify if t
he host agent is connected, log into the PA XP from the management station and access the
host agent.
Host Agent: Verifying that it is operational
To verify that the H ost ag ent is o perational, complete the following steps:
1. Check HostAgentErr.log for the host agent startup messages. On all supported opera ting
systems, adding Logger.DebugLevel=8 (default is 1) to paxp_service.properties results
in printing the software version to PerformanceAdvisorXP.log.
2. Verify that the HP OpenView SAM HostAgent service is running on Windows, or a host
agent daemon is running on UNIX. O n UNIX, enter ps -ef |grep -I java and look for the
/opt/sanmgr/jre/bin... in the process list.
3. Stop and start the host agent service on Windows or the host agent daemon on UNIX. For instructions
on stopping and starting the host agent, see H ost Agent File Locations and Start/Stop Commands.
4. View the version string and verify that it is the same version as appears on the GUI screen.
5. Turn off logging to PerformanceAdvisorXP.log when troubleshooting is complete.
HostAgent:Notpointingtothecorrectmanagementstation
The wrong m anag em ent station na m e is referenced. Edit the paxp_service.properties file and replace the
management station name with the correct one.
Host Agent: File locations and start and stop commands
Property file:
Windows: <install directory>:\Program Files\Hewlett-
Packard\sanmgr\hostagent\config\paxp_service.properties
UNIX: /opt/sanmgr/hostagent/config/paxp_service.properties
Windows log files:
<install directory>:Program Files\Hewlett-Packard\sanmgr\hostagent\log\PerformanceAdvisorXP.log
<install directory>:\Program Files\Hewlett-Packard\sanmgr\hostagent\log\HostAgentErr.log
UNIX log files:
/opt/sanmgr/hostagent/log/PerformanceAdvisorXP.log
/opt/sanmgr/hostagent/log/HostAgentErr.log
WindowsStartandStopcommands:
HP StorageWorks performance advisor xp software troubleshooting guide
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