HP StorageWorks performance advisor xp software troubleshooting guide Part number: T1789-96029 First edition: September 2007
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Contents Accessing log files . . . . . . . . . . . . . . . . . . . . . . . . . . Alarms are not being sent by email . . . . . . . . . . . . . . . . . . . Browser compatibility . . . . . . . . . . . . . . . . . . . . . . . . Browser refresh problem . . . . . . . . . . . . . . . . . . . . . . . CLUI command gives Java error . . . . . . . . . . . . . . . . . . . . Configuring database attributes on the web server . . . . . . . . . . . . Daylight savings time error . . . . . . . . . . . . . . . . . . . . . .
Tables 1 ..XP256 Capability Levels 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2 ..XP48 and XP512 Capability Levels . . . . . . . . . . . . . . . . . . . . . . . . 17 3 ..XP128 and XP1024 Capability Levels . . . . . . . . . . . . . . . . . . . . . . . 17 4 ..XP12000 Capability Levels . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview This document describes troubleshooting strategies (appearing in alphabetical order) to help you determine and resolve any problems that you may encounter while using Performance Advisor XP (PA XP). Version 3.3.
Accessing log files To reduce the maintenance required on the management station, PA XP has disabled writing to /hpss/apache/logs/access.log. To use access.log for debugging, delete the CustomLog directive. To delete the CustomLog directive, complete the following steps: 1. Go to Start > Settings > Control Panel > Services 2. Click HpssApache 3. Click Stop NOTE: You need not stop the host agents. The host agents will automatically resume after you restart the Apache service. Errors appear in nohup.
1. Go to Tools > Internet Options > General Settings 2. Under Temporary Internet files, click Settings 3. Select Every time you start Internet Explorer CLUI command gives Java error If CLUI (Command Line User Interface) commands fail with the error: "Exception in thread "main" java.lang.OutOfMemoryError: Java heap space", you need to increase the Java size by adding new java options -xms & -xmx for the failed command. Complete the following steps to increase the Java heap size for a batch file: 1.
Example 1. Determining the disk space requirements for PA XP Free Disk (MB) LUNs History Length (Days) Collection Period (Minutes) 2014 127 4000 60 2026 365 1400 60 889 28 4000 30 2026 356 350 15 1475 31 1000 05 1998 28 300 01 Daylight savings time error The following message appears in the application event log: Database Warning - Primary Key Unique Constraint Violation: due to a change of time on a host (i.e.
The exportDB.bat file creates .dat and .ctr files in the \HPSS\padb directory. This may take a considerable amount of time, depending on the size of the database. Using the import tool To populate a new database using the import tool, complete the following steps: NOTE: You can use the importDB.bat file only after the exportDB.bat is completed successfully. 1. Stop the HpssPaSolid service, and either delete or rename the .db files in the \HPSS\padb directory 2. Copy the \HPSS\padb\backup\solid.
level is 1. To return to the default log level, set Logger.DebugLevel=1. To turn off logging, set Logger.DebugLevel=0. Example 2. Debug levels • Debug using increased log level: Logger.DebugLevel=8 • Set log level default to ERROR: Logger.DebugLevel=1 • Disable logging: Logger.DebugLevel=0 6. Reinstall the host agent if these steps do not solve the problem Host Agent fails to start during installation In rare cases, when installing PA XP on non-Window host, you may encounter the HA failed to start error.
net stop "HP OpenView SAM HostAgent" net start "HP OpenView SAM HostAgent" UNIX Start and Stop commands: /opt/sanmgr/hostagent/sbin/HA_trigger start /opt/sanmgr/hostagent/sbin/HA_trigger stop HpssPaSolid service stops, stopping PA XP If the HpssPaSolid stops, resulting in PA XP to stop responding, complete the following steps to restart the HpssPaSolid service and PA XP: 1. Launch the Services window on the PA XP management server 2.
Management station is not collecting performance data 1. View the Array Information window under the Configuration tab and verify that the host station name appears 2. View the Data Collection window under the Configuration tab. Verify that data collection is enabled and the data collection frequency is between 1 and 60 minutes.
NOTE: If your system is configured with Automatic Proxy, contact your network administrator. Network configuration To configure the network, complete the following steps: 1. Verify that the two systems can ping each other by IP address and symbolic name 2. For each machine, verify that the machine’s DNS IP address returned by nslookup matches the IP address reported by ipconfig 3. Check basic http file access. Enter http://your_server_name/pa/schemas/ HostConfigListClient.
To Recover To recover the link to the RAID manager library, complete the following steps: 1. Remove any links to the library by removing /opt/xppa/RMLIB 2. Remove the library itself by removing /usr/lib/RMLIB and /usr/lib/libsvrrm.sl 3. Remove the PA XP host station software with /opt/xppa/uninstall.sh 4. Reinstall the host station software by running the install.sh script from the tar file.
NOTE: Using Internet Explorer as an example, follow this procedure to add your IP address: a. Go to Tools > Internet Options> Connections > LAN settings > Advanced b. In the Exceptions text box, place your cursor at the end of the domain list c. Enter a semicolon and your IP address, including the asterisk if you want to include everything within the last octet d. Click OK 2. Close and then re-open the web browser 3. Enter http(s)://192.168.0.1/pa 4.
• Basic support - PA 1.00.00 through PA 1.05.00 style data, plus four other data types in PA 1.06.00. The mainframe data is the Cache Fast Write, Disk Fast Write, and Cache Mode. Backend transfer was also added in PA 1.06.00. • MB/s and basic LUSE Support - PA 1.06.00 and greater, the LUSE fields for random and sequential values (I/O and block) are copied into the individual random and sequential fields. They are the same on non-LUSE devices.