hp StorageWorks NAS e7000 v2 Maintenance and Service Guide

Troubleshooting
126 NAS e7000 v2 Maintenance and Service Guide
Caution: The System Erase Utility causes loss of all configuration information, as well as
loss of existing data on all connected hard drives. Before performing this operation, refer to
the
Servers Troubleshooting Guide for information on the System Erase Utility and the
associated warning.
Refer to the Servers Troubleshooting Guide for the following:
■ Information you need to collect when diagnosing software problems and to provide when
contacting support
■ Instructions on how to upgrade your operating system and its drivers
■ Information about available recovery options and advice on minimizing downtime
Server cannot
load
operating
system.
Required operating
system step is missed.
Follow these steps:
1. Note at which phase the operating system has
failed.
2. Remove any loaded operating system.
3. Refer to the operating system documentation.
4. Install the operating system again.
Installation problem
has occurred.
Refer to the operating system documentation and to
the Release Notes on the Documentation CD.
Run RBSU and check the OS Selection menu.
Problem is encountered
with the hardware you
have added to the
system.
Refer to the documentation provided with the
hardware.
Refer to the setup and installation guide to identify
correct SCSI bus cabling configuration for the unit.
Problem is encountered
with hardware
added to a new
configure-to-order
system (where
available).
You must complete the factory-installed operating
system software installation before adding new
hardware to the system.
Be sure you are following the instructions provided in
the
Factory-Installed Operating System Software
Installation Guide
.
Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.
Table 42: Problems After Initial Boot
Answer Possible Reasons Possible Solutions