maintenance and service guide hp StorageWorks NAS e7000 v2 First Edition (April 2003) Part Number: 326209-001 This guide contains information for servicing the HP StorageWorks NAS e7000 v2.
© Copyright 2003 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
contents Contents About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Prerequisites . . . .
Contents Parts of the Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Memory Board LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 DIMM Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Additional Requirements for Online Spare Memory Technology . .
Contents Quick Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 SmartStart Support and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 SmartStart Autorun Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 NAS e7000 v2 Maintenance and Service Guide
about this guide About this Guide This maintenance and service guide provides information to help you: ■ Service the HP StorageWorks e7000 v2 AboutNAS this Guide ■ Troubleshoot the HP StorageWorks NAS e7000 v2 ■ Reference the HP StorageWorks NAS e7000 v2 “About this Guide” topics include: ■ Overview, page 8 ■ Conventions, page 9 ■ Rack Stability, page 11 ■ Getting Help, page 11 NAS e7000 v2 Maintenance and Service Guide 7
About this Guide Overview This section covers the following topics: ■ Intended Audience ■ Prerequisites Intended Audience This book is intended for use by system administrators and technicians who are experienced with the following: ■ SAN management ■ Network administration ■ Network installation Prerequisites Before you service the NAS e7000 v2, make sure you consider these items: 8 ■ Knowledge of operation system ■ Knowledge of related hardware/software ■ Previous version of the product/
About this Guide Conventions Conventions consist of the following: ■ Document Conventions ■ Text Symbols ■ Equipment Symbols Document Conventions The document conventions included in Table 1 apply in most cases.
About this Guide Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings. Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal safety from electrical shock hazards, do not open this enclosure.
About this Guide Rack Stability Rack stability protects personnel and equipment. WARNING: To reduce the risk of personal safety or damage to the equipment, be sure that: ■ The leveling jacks are extended to the floor. ■ The full weight of the rack rests on the leveling jacks. ■ In single rack installations, the stabilizing feet are attached to the rack. ■ In multiple rack installations, the racks are coupled. ■ Only one rack component is extended at any time.
About this Guide 12 NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog 1 This chapter provides the illustrated parts breakdown and spare parts lists for the HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of referenced spare parts.
Illustrated Parts Catalog Mechanical Components Exploded View 1a 1b 3 2 Figure 1: Mechanical components exploded view 14 NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog Mechanical Components Spare Parts List Table 2: Mechanical Components Spare Parts List Item 1 Description Spare Part Number Access panels 240241-001 a) Rear b) Front 2 Front bezel 243669-001 3 SCSI hard drive blank 122759-001 4 Cable management arm* 295792-001 5 Power cord retainer kit* 313825-001 * Not shown NAS e7000 v2 Maintenance and Service Guide 15
Illustrated Parts Catalog System Components Exploded View 7 14 4 14 16 17 13 5 12 5 18b 18a 4 5 29 15 8 1 2 11 10 9 6 3 Figure 2: System components exploded view 16 NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog System Components Spare Parts List Table 3: System Components Spare Parts List Item Description Spare Part Number Media Storage Devices 1 Diskette drive, 12.7 mm, multibay 267132-001 2 8X IDE DVD-ROM drive, multibay 268795-001 3 36.
Illustrated Parts Catalog Table 3: System Components Spare Parts List (Continued) Item Description Spare Part Number 20 AC power cord, 10A, C14-C19* 311582-001 20a AC power cord, 16A, C19-C20* 295508-001 21 AC power cord, 20 A, 250 V* 237458-001 22 Rack-mounting hardware kit (company rack)* 313215-001 23 Rack-mounting hardware kit (third-party)* 291895-001 24 Cable kit, AC Power* 243671-001 25 Maintenance and service guide* 246305-002 26 Torx screwdriver, T-15* 199630-001 27 Cou
Removal and Replacement Procedures 2 This chapter provides subassembly/module-level removal and replacement procedures for the HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement procedures, run the Diagnostics Utility to be sure that all components operate properly.
Removal and Replacement Procedures Safety Considerations Before performing service procedures, review the following safety information. Electrostatic Discharge A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage: ■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Removal and Replacement Procedures Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal safety from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.
Removal and Replacement Procedures Server Warnings and Cautions WARNING: Do not exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
Removal and Replacement Procedures Caution: Do not operate the server for extended periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. Caution: Reinstall each hard drive into the specific slot from which it was removed. Mixing the hard drives adversely affects the system drive configuration.
Removal and Replacement Procedures Figure 3: Locating and removing the Torx T-15 tool Extending the Server from the Rack To perform service procedures, you must extend the server from the rack To extend the server from the rack: 1. Loosen the thumbscrews that secure the server to the front of the rack. Figure 4: Loosening the front panel thumbscrews 2. Extend the server on the rack rails until the server rail-release latches engage.
Removal and Replacement Procedures Figure 5: Extending the server from the rack WARNING: Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could pinch your fingertips. 3. To return the server to the rack, reach around the front of the server to press the rail-release levers at the front of both server rails and continue to slide the server into the rack.
Removal and Replacement Procedures Opening and Removing the Rear Access Panel The NAS e7000 v2 server has front and rear access panels that may need to be opened and removed to access the system board, processors, memory slots, expansion slots, and other internal components. Observe the following warnings and cautions when removing the access panels. WARNING: Before removing the access panels for non-hot-plug hardware options, be sure that the power cords are disconnected from the electrical outlet.
Removal and Replacement Procedures 1 2 Figure 7: Unlocking and sliding the rear access panel open 4. Slide the rear access panel toward the front of the server (1). 5. Push and hold the access panel release lever down (2) while sliding the rear access panel forward about 2.54 cm (1 inch). Note: The guide marks on the rear access panel and the server must line up before proceeding to the next step. 2 1 Figure 8: Opening the rear access panel 6.
Removal and Replacement Procedures Figure 9: Removing the rear access panel Removing the Front Access Panel To remove the front access panel: 1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter. 2. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 3. Remove the front access panel: a. Press the release button located on the inside rear of the front access panel (1). b.
Removal and Replacement Procedures 2 1 3 3 Figure 10: Removing the front access panel Replacing the Access Panels To replace the access panels: 1. Place the front access panel on top of the server, and line up the guide marks on the front access panel with the corresponding server guide marks. 2. With even pressure, push the front access panel down and slide it toward the front of the server into the fitted slots. Figure 11: Replacing the front access panel 3.
Removal and Replacement Procedures 4. Slide the rear access panel toward the back of the server until it stops. Figure 12: Lining up the guide marks 5. With even pressure, push the rear access panel down and slide it toward the front of the server until it seats. Figure 13: Installing the rear access panel 6. Use the Torx T-15 tool to turn the locking screw clockwise to lock the latch.
Removal and Replacement Procedures Powering Down the Server WARNING: It is necessary to be knowledgeable of electrostatic discharge information before preparing the server. For electrostatic discharge information, refer to “Electrostatic Discharge” in this chapter. For all non-hot-plug procedures, you must power down the server. To power down the server: 1. Press and hold the Power On/Standby button until the front panel power LED indicator is amber and the fans are off. 2.
Removal and Replacement Procedures Figure 14: Removing the server from the rack 6. Place the server on a sturdy, level surface. Reverse steps 1 through 4 to install the server into the rack.
Removal and Replacement Procedures Memory This section provides the following information about the memory components and procedures in the NAS e7000 v2: ■ Memory replacement guidelines ■ Memory board slot locations ■ Parts of the memory board ■ Memory board LEDs and icons ■ DIMM installation requirements ■ Removing a memory board ■ Removing a DIMM ■ Installing a DIMM ■ Installing a memory board ■ Configuring the memory Memory Replacement Guidelines DIMM and memory board installation, r
Removal and Replacement Procedures WARNING: The rear access panel provides access to hazardous energy circuits. To avoid risk of injury or damage to the equipment from hazardous energy, be sure the door remains locked during normal operation or install the server in a controlled access location. WARNING: To reduce the risk of personal injury from hazardous energy or damage to the equipment when working on energized servers: ■ Remove all watches, rings, and any other loose fitting jewelry.
Removal and Replacement Procedures Parts of the Memory Board Use Figure 16 andTable 5 to identify the parts of the memory board.
Removal and Replacement Procedures 2 5 3 1 6 7 8 9 4 7 8 5 6 3 4 1 2 On-Line Spare Online Spare Status B Mirroring Status MEMORY STATUS A Ready to Hot Plug 10 13 12 11 Figure 17: Memory board LEDs and icons Table 6: Advanced ECC (Standard) Memory LEDs Item 6 7 1-4 and 10-13 Description Indicator Status Memory Status Off Memory board is offline. Green Memory board is offline. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board.
Removal and Replacement Procedures Table 7: Online Spare Memory LEDs Item 6 8 Description Indicator Status Memory Status Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board. Off Memory board is not configured for online spare memory. Green Online spare memory is functioning properly. Amber Memory error has occurred and system has failed over to the online spare bank.
Removal and Replacement Procedures Table 8: Single-Board Mirrored Memory LEDs Item Description Indicator Status 6 Memory Status Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board. Off Memory board is not configured for mirrored memory. Green Single-board mirrored memory is functioning properly. Amber Memory error has occurred and system has failed over to the mirrored bank(s).
Removal and Replacement Procedures Table 9: Hot-Plug Mirrored Memory LEDs Item 6 9 7 1-4 and 10-13 Description Indicator Status Memory Status Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board. Off Memory board is not configured for mirrored memory. Green Hot-plug mirrored memory is functioning properly. Amber Memory error has occurred and system has failed over to the mirrored board.
Removal and Replacement Procedures DIMM Installation Requirements Observe the following DIMM configuration requirements when installing DIMM: ■ Use only industry-standard PC1600 registered DDR SDRAM DIMMs in 256-MB, 512-MB, 1-GB, and 2-GB capacities, and that support Error Checking and Correcting (ECC). ■ Install DIMMs in groups of four, one bank at a time. ■ Groups of four DIMMs must be identical. Installing DIMMs of different capacities into the same bank can degrade memory performance.
Removal and Replacement Procedures Additional Requirements for Single-Board Mirrored Memory Technology In addition to the DIMM configuration requirements for advanced ECC memory, observe the following DIMM configuration requirements when installing DIMMs for single-board mirrored memory: ■ Install only one board. The board must be installed in memory board slot 1. ■ Bank B of memory board 1 is the mirrored bank.
Removal and Replacement Procedures 2. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. Hot-plug replacement procedure: Determine which memory board contains the failed DIMM by locating the memory board with an amber memory status LED and one or more amber DIMM status LEDs. The Ready to Hot Plug LED must be green, indicating that you can perform a hot-plug procedure.
Removal and Replacement Procedures 3 3 2 1 2 4 Figure 18: Removing a memory board Removing a DIMM To remove a DIMM: 1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter. 2. Place the memory board on a level, nonconductive surface. 3. Open the DIMM slot latches (1). 4. Remove the DIMM from the DIMM slot (2).
Removal and Replacement Procedures Installing a DIMM To install a DIMM: 1. Align the keyed portion of the bottom edge of the DIMM with the tab in the DIMM slot. Note: The bottom edge of the DIMM is keyed to fit into the DIMM slot only one way. 2. Press the DIMM firmly into the slot (1). 3. Push the latches into place (2). 1 1 2 2 Figure 20: Installing a DIMM Installing a Memory Board To install a memory board: 1. Align the memory board with the memory slot and memory board guide clips. 2.
Removal and Replacement Procedures Hot-replacement procedure: All LEDs now turn off except the memory status LED, which flashes green while data is copied from one memory board to the other. This process may take up to a minute to complete. When the copying process is complete, the other LEDs will re-illuminate as described in Table 2-11. Caution: Do not remove the memory board while the memory status LED is flashing. When the memory status LED is flashing, the memory board is transferring data.
Removal and Replacement Procedures Table 11: Memory LED States on a Properly Configured Memory Board LED Memory Configuration Advanced ECC (Standard Memory) Online Spare Memory Single-Board Mirrored Memory Hot-Plug Mirrored Memory Memory Status Green Green Green Green DIMMs 1-8, if populated Green Green Green Green Online Spare Status Off Green Off Off Mirroring Status Off Off Green Green Online Spare text* Off Green Off Off Ready to Hot Plug Off Off Off Green *If two mem
Removal and Replacement Procedures e. Press any key to return to the RBSU main menu. f. Select System Options. g. Select Advanced Memory Protection. h. Select the desired memory mode. i. Press the Esc key twice to go back to the main RBSU menu. j. Press the F10 key to exit RBSU. The server reboots and tests all memory in the system. k. Once the memory has been tested, re-enable POST Speed Up for faster system boot, if desired.
Removal and Replacement Procedures 1 2 1 Figure 22: Removing a drive blank Note: Keep the blank for future use. Reverse steps 1 and 2 to replace a drive blank. Hot-Plug SCSI Hard Drives Drive Replacement Precautions Be aware of the following guidelines cautioning unsafe hot-plug replacement. ■ Do not remove a degraded drive if any other member of the array is offline (the online LED is off). No other drive in the array is hot-pluggable without data loss.
Removal and Replacement Procedures ■ Do not replace multiple degraded drives at the same time, since the fault tolerance can be compromised. When a drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives, and permanent data loss can occur. Caution: Do not turn off any external unit when the server containing.
Removal and Replacement Procedures Note: Always populate hard drive bays starting with the lowest SCSI ID. Reverse steps 1 through 3 to replace a hot-plug SCSI hard drive. Power Supply Blank To remove a power supply blank: 1. Press the lever-release button on the handle of the power supply blanks (1). 2. Pull on the lever to release the blank (2). 3. Remove the power supply blank from the server (3). 1 2 3 Figure 24: Removing a power supply blank Note: Keep the power supply blank for future use.
Removal and Replacement Procedures Caution: Hot-plug power supplies for the NAS e7000 v2 are keyed to be sure that only 800-W hot-plug power supplies can be installed in the server. The handles on 800-W power supplies are black to distinguish them from other power supplies. To remove a hot-plug power supply: 1. Remove any shipping screws from the bottom of the server, if installed. 2. Press the lever-release button on the handle of the power supply (1). 3.
Removal and Replacement Procedures ■ The PCI-X Hot Plug button and the PCI-X Hot Plug Utility enable you to power up or power down a PCI-X Hot Plug expansion slot. The PCI-X Hot Plug button enables direct access at each hot-plug expansion slot. ■ PCI-X Hot Plug software support for each operating system is available online. For more information, refer to the PCI Hot Plug Administrator’s Guide on the Documentation CD. The NAS e7000 v2 includes six PCI-X expansion slots.
Removal and Replacement Procedures Caution: To prevent data loss, do not open an expansion slot latch when the power LED for the slot is on. 1 Figure 27: PCI-X Hot Plug button 4. When the power LED for the slot is off, disconnect any cables connected to the selected expansion board. 5. Press the PCI-X retaining clip until it locks in the open position, releasing one side of the board. Figure 28: Pressing the PCI-X retaining clip 6. Push the tab on the expansion slot latch (1).
Removal and Replacement Procedures 7. Swing the latch back to unlock the expansion board (2). 8. Lift the expansion board release handle to disengage the board from the slot (3). 9. Remove the board from the slot (4). Reverse steps 1 through 9 to replace the expansion board. 1 4 2 3 Figure 29: Removing a PCI-X Hot Plug expansion board Performance Balancing Before replacing the expansion board, review the following recommendations.
Removal and Replacement Procedures Table 13: Recommended PCI-X Expansion Slot Population Order Slot Number Population Order 6 1 5 4 4 2 3 5 2 3 1 6 Bus Sharing Shared PCI-X bus 10 Shared PCI-X bus 6 Shared PCI-X bus 2 The operating system detects the PCI-X devices in the slots in this order: 6-5-4-3-2-1 For more information about PCI-X bus architecture and numbering, refer to the white paper, PCI Bus Numbering in a Windows NT Environment, on the product website at www.hp.com.
Removal and Replacement Procedures 1 1 2 Figure 30: Removing a hot-plug fan Caution: Do not operate the server for extended periods without the access panel installed. Operating the server without the access panel results in improper airflow that can lead to thermal damage. Reverse steps 1 through 5 to replace a hot-plug fan. For information on hot-plug fan diagnosis, refer to “Hot-Plug Fan” in Chapter 4.
Removal and Replacement Procedures Non-Hot-Plug Procedures In order to remove or replace any non-hot-plug component, you must first power down the server. The slimline drive procedure is the only procedure that you can perform without removing the rear access panel.
Removal and Replacement Procedures 2 1 Figure 31: Removing a drive from a slimline drive bay To replace a slimline drive, slide the drive into the slot until it engages the connector. Note: For the diskette drive to be bootable, it must be installed in the top slimline drive bay. For the DVD-ROM drive to be bootable, it must be installed in the bottom slimline drive bay. Front Bezel To remove the front bezel: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2.
Removal and Replacement Procedures 2 1 1 Figure 32: Removing the exterior and interior chassis screws 7. Using a flathead screwdriver, disengage the locking tabs on the bezel from underneath the chassis (1). 8. Remove the front bezel (2). 2 1 Figure 33: Disengaging the locking tabs and removing the front bezel Repeat steps 1 through 8 to replace the front bezel.
Removal and Replacement Procedures Power Button/LED assembly To remove the power button/LED assembly: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter. 5.
Removal and Replacement Procedures 1 2 1 Figure 35: Removing the processor air baffle Reverse steps 1 through 6 to replace the processor air baffle. Processor Power Modules Caution: Before installing the Processor Power Module (PPM), make sure that the part number on the PPM matches the part number on an existing PPM in the system. PPMs with the same part number may look different, but are functionally equivalent. 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2.
Removal and Replacement Procedures 1 2 Figure 36: Opening the processor retaining bracket 8. Lift the PPM straight up from its slot. Figure 37: Removing a PPM Reverse steps 1 through 8 to replace a PPM. Note: When installing a PPM, be sure the key slot in the PPM is aligned with the key in the slot.
Removal and Replacement Procedures Processors To remove a processor: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter. 5. Loosen the thumbscrew on the processor retaining bracket (1). 6.
Removal and Replacement Procedures 2 1 Figure 39: Removing the processor/heatsink assembly Reverse steps 1 through 7 to replace a processor. Caution: The processor is designed to fit one way into the socket. Align the three holes in the base of the heatsink with the three positioning pins in the retaining bracket to properly seat the processor. Note: Mixing processor speeds and cache sizes is not supported.
Removal and Replacement Procedures Figure 40: Pressing the PCI-X retaining clip 6. Push the tab on the expansion slot latch (1). 7. Swing the latch back to unlock the expansion board (2). 8. Remove the board from the slot (3). 1 3 2 Figure 41: Removing an expansion board from a non-hot-plug slot Reverse steps 1 through 8 to replace an expansion board.
Removal and Replacement Procedures PCI-X Expansion Board Basket To remove the PCI-X expansion board basket: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4. Unplug all cables attached to the expansion board at the rear of the server. 5.
Removal and Replacement Procedures PCI-X Hot Plug Board To remove the PCI-X Hot Plugboard: Note: HP recommends that you remove the server from the rack before removing the PCI-X Hot Plug board. 1. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 2. Power down the server. Refer to “Powering Down the Server” in this chapter. 3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4.
Removal and Replacement Procedures SCSI Cables To remove the SCSI cables: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter. 5. Disconnect the SCSI cables from the SCSI backplane (1). 6.
Removal and Replacement Procedures 8. Remove the PCI-X expansion boards. Refer to “Non-Hot-Plug PCI-X Expansion Boards” in this chapter. 9. Remove the PCI-X basket. Refer to “PCI-X Expansion Board Basket” in this chapter. 10. Remove the SCSI cables. Refer to “SCSI Cables” in this chapter. 11. Loosen the three thumbscrews that secure the front fan cage to the chassis (1). 12. Lift the front fan cage from the chassis (2).
Removal and Replacement Procedures 1 2 1 Figure 46: Removing the pass-through board Reverse steps 1 through 7 to replace the pass-through board connector. Diagnostics Display Board and Lightpipe To remove the removable media board: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this chapter. 3. Remove the rear access panel.
Removal and Replacement Procedures 1 2 1 Figure 47: Removing the removable media board 12. Lift the board out gently, being careful of the slimline drive bay connector. Reverse steps 1 through 12 to replace the removable media board. Rear Fan Cage To remove the rear fan cage: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Open the rear access panel.
Removal and Replacement Procedures 1 2 1 Figure 48: Removing the rear fan cage Reverse steps 1 through 8 to replace the rear fan cage. Battery Backed Write Cache Assembly The battery-backed write cache (BBWC) assembly contains the battery-backed write cache enabler, the 5i Plus Memory Module, and the cable that connects the two. Note: The BBWC enabler and the 5i Plus Memory Module must be removed together, and the cable must stay connected. Unplugging the cable deletes all the data in the cache.
Removal and Replacement Procedures 11. Using your fingernail, release the latch that connects each side of the 5i Plus Memory Module to the system board until the module rises away from the system board (1). Caution: Do not disconnect the cable connecting the BBWC enabler and the 5i Plus Memory Module. 12. Disengage the BBWC enabler from the standoffs on the side of the chassis. Remove the complete assembly from the server by pushing it from under the printed circuit board at the standoff (2).
Removal and Replacement Procedures 5. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter. 6. Disconnect any SCSI cables from the SCSI backplane. Refer to “SCSI Cables” in this chapter. 7. Loosen the thumbscrew (1). 8. Remove the SCSI backplane from the chassis (2). 2 1 Figure 50: Removing the SCSI backplane Reverse steps 1 through 8 to replace the SCSI backplane.
Removal and Replacement Procedures To remove the battery: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. 4. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter. 5. Locate the battery on the system board.
Removal and Replacement Procedures Reverse steps 1 through 6 to replace the battery. Caution: Loss of BIOS settings occurs when the system battery is removed. BIOS settings must be reconfigured whenever the battery is replaced. Power up the server and run RBSU. System Board To remove the system board: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Remove all power supplies. Refer to “Hot-Plug Power Supply” in this chapter. 3. Unseat all the hot-plug SCSI hard drives.
Removal and Replacement Procedures 3 1 2 3 Figure 53: Unscrewing the thumbscrews and sliding the system board Note: When handling the system board, place your hands only on the two handles. 15. Grasping the two handles, lift the side with the processor handles first, tilting the board to a 45° angle (1). 16. Lift the entire system board out of the chassis (2). 17. Transfer the processors and PPMs to the replacement system board. Be sure to put them back in the same slots. 18.
Removal and Replacement Procedures Reverse steps 1 through 18 to replace the system board. AC Filter Cable Assembly The AC filter cable assembly consists of two cables leading from separate power supply input connectors near the front of the chassis and ending in an AC filter and inlets at the rear of the chassis. To remover the AC filter cable: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Remove all power supplies. Refer to “Hot-Plug Power Supplies” in this chapter.
Removal and Replacement Procedures Figure 55: Cutting the cable tie-wraps 23. Remove the seven cable clips: a. Lift to disengage the cable clip (1). b. Slide the clip forward, and lift it off the chassis (2). 2 1 1 Figure 56: Removing the cable clips 24. Use the Torx T-15 tool or screwdriver to remove the eight screws that secure the power supply connectors to the chassis bottom (1). 25. Remove the cords from the connectors (2). 26. Remove the connectors from the server (3).
Removal and Replacement Procedures 1 1 2 3 2 3 Figure 57: Removing the power supply connectors 27. Use the Torx T-15 tool or a screwdriver to remove the four screws that secure the AC filter cable assembly to the rear chassis wall (1). 28. Slide the assembly into the chassis, and then lift the assembly out of the chassis (2). 2 1 Figure 58: Removing the AC filters Reverse steps 1 through 28 to replace the AC filter cable assembly.
Diagnostic Tools 3 This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the HP StorageWorks NAS e7000 v2.
Diagnostic Tools Automatic Server Recovery-2 ASR-2 is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (abnormal end), or panic. A system fail-safe timer, the ASR-2 timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
Diagnostic Tools Integrated Lights-Out Technology Integrated Lights-Out (iLO) is a standard component that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system. Integrated Lights-Out provides remote access to any authorized network client, sends alerts, and provides other server management functions.
Diagnostic Tools ROM-Based Setup Utility RBSU performs a wide range of configuration activities, including the following: ■ Configuring system devices and installed options ■ Viewing system information ■ Selecting the operating system ■ Selecting the primary boot controller ■ Managing storage options ■ Configuring online spare memory For more information on RBSU, refer to the ROM-Based Setup Utility User Guide on the Documentation CD.
Diagnostic Tools Quick Restore The Quick Restore CD allows the user to restore the NAS server software to the default factory state. For procedures and warnings, refer to the documentation included with the Quick Restore package. SmartStart Support and Software SmartStart Support and Software is a CD-based, single-server method for installing system software, thereby achieving a well-integrated server and ensuring maximum dependability and supportability.
Diagnostic Tools To launch the SmartStart autorun menu, insert the SmartStart and Support Software CD into the DVD-ROM drive. The SmartStart autorun menu automatically runs. ■ To install drivers, click Install Software. ■ To access support software to create software diskettes, click Browse CD. Enterprise Diagnostics LX32 Utility The Enterprise Diagnostics LX32 Utility displays information about the server hardware and tests the system to be sure that it is operating properly.
Connectors, LEDs, and Switches 4 This chapter explains the location and function of system connectors, internal and external LEDs, and system switches.
Connectors, LEDs, and Switches Connectors Use this section to identify system connectors for service procedures. Rear Panel Figure 59 and Table 14 illustrate the connectors located on the rear panel.
Connectors, LEDs, and Switches System Board Figure 60 and Table 15 illustrate the connectors located on the system board.
Connectors, LEDs, and Switches Table 15: System Board Connectors (Continued) Item Description Item Description Item Description 9 Memory board slot 1 21 5i Plus Memory Module 33 30-pin Remote Insight Lights-Out Edition II Board connector 10 Hot-plug fan 4 22 Hot-plug fan 6 34 PCI-X Hot Plug board connector 11 Hot-plug fan 7 23 Hot-plug fan 5 12 Power Processor Module (PPM) 1 24 Battery SCSI Backplane Board 2 3 1 Duplex Simplex Figure 61: SCSI backplane board connectors Table
Connectors, LEDs, and Switches Memory Board Figure 62 and Table 17 illustrate the connectors and DIMM banks located on the memory board.
Connectors, LEDs, and Switches LEDs The NAS e7000 v2 contains several sets of LEDs that indicate the status and settings of hardware components.
Connectors, LEDs, and Switches Table 18: Front Panel LEDs Item 1 Description Status Unit ID Blue = Activated Blue flashing = System being managed remotely Off = Deactivated 2 Internal health Green = Normal Red = System critical Amber = System degraded Off = System off 3 External health Green = Normal Red = Critical power supply failure Amber = Redundant power supply failure Off = System off 4 Power Green = On Amber = Off (auxiliary power only) Off = Power cord not attached to the server or pow
Connectors, LEDs, and Switches Table 19: QuickFind Diagnostic Display LEDs Item Description 1 Hot-plug fans 2 Processors 3 PPMs 4 Memory 5 Non-hot-plug PCI-X 6 Hot-plug PCI-X 7 Interlock 8 Therm trip Status Amber = failure detected Off = Normal Interlock Status Improperly seated components in the interlock chain cause the LED associated with the fault origination point to illuminate on the system board. Figure 65 and Table 20 identify the location and status of each of the LEDs.
Connectors, LEDs, and Switches Table 20: Interlock LEDs Item Name Status Description 1 HPPCI Amber PCI Hot Plug PCA cable or PCI-X Hot Plug board not installed properly Off Normal Amber SCSI backplane not seated properly Off Normal Amber No memory boards detected; memory boards not installed properly Off Normal Amber Processor Power Module 1 not installed properly Off Normal Amber Processor 1 not installed properly Off Normal 2 3 4 5 SCSI Mem PPM 1 Proc 1 NAS e7000 v2 Main
Connectors, LEDs, and Switches Hot-Plug SCSI Hard Drive The hard drive LEDs, located on each physical drive, are visible on the front of the server or external storage unit. They provide activity, online, and fault status for each drive when configured as part of an array and attached to a powered-on controller. Their behavior may vary depending on the status of other drives in the array. Figure 66 and Table 22 identify the location and status of each of the LEDs.
Connectors, LEDs, and Switches Table 22: Hot-Plug SCSI Hard Drive LED Combinations Activity LED Online LED Fault LED On Off Off Status Do not remove the drive. Removing a drive during this process will cause data loss. The drive is being accessed and is not configured as part of an array. On Flashing Off Do not remove the drive. Removing a drive during this process will cause data loss. The drive is rebuilding or undergoing capacity expansion.
Connectors, LEDs, and Switches Hot-Plug Fan In NAS e7000 v2 servers, the seven hot-plug system fans are installed as dual-fan assemblies. Each assembly is monitored by an LED attached to the system board and read from the top of the assembly inside the chassis. The hot-plug fan LED indicates the status of each fan. Check the status of the fans by noting the color of the LED at the fan location. Figure 67 identifies the location of the LED.
Connectors, LEDs, and Switches Hot-Plug Power Supplies Determine the power supply status by noting the color of the LED on the power supply unit. Figure 68 and Table 23 identify the location and status of each of the LEDs.
Connectors, LEDs, and Switches PCI-X Hot Plug The PCI-X Hot Plug LEDs at each expansion slot indicate the status of each board slot. The LEDs are viewed from the rear of the server or by opening the rear access panel. Figure 69 and Figure 70 and Table 24 and Table 25 identify the location and status of each of the LEDs.
Connectors, LEDs, and Switches Network Interface Controller 1 2 3 4 5 Figure 70: Network Interface Controller LEDs Table 25: Network Interface Controller LEDs Item Description 1 RJ-45 Ethernet connector 2 1000 Mb/s LED Status On = Good Gigabit Ethernet link Off = No 1000 Mb/s link; possible link at different speed 3 100 Mb/s LED On = Good 100 Mb/s fast Ethernet link Off = No 100 Mb/s link; possible link at different speed 4 10 Mb/s LED On = Good 10 Mb/s fast Ethernet link Off = No 10 Mb/
Connectors, LEDs, and Switches 1 2 3 Figure 71: Internal PCI Hot Plug LEDs and button Table 26: Internal PCI Hot Plug LEDs and Button Item Description Status 1 Slot fault LED Amber = Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green LED before opening the slot. Off = Slot does not require attention. 2 Slot power LED Green = Power is applied to the slot. Do not open. Blinking green = Power to slot is being turned off or on.
Connectors, LEDs, and Switches Battery-Backed Write Cache Enabler When the battery-backed write cache (BBWC) enabler is connected to the controller and the server is powered on, the green LED indicates the battery charge status. When the battery is connected to the controller and the server is powered down, the amber LED indicates the data retention status. Figure 72 and Table 27 identify the location and status of the LEDs.
Connectors, LEDs, and Switches Caution: After the server is powered down, wait 15 seconds and then check the LED illumination pattern before unplugging the cable from the battery module. The LEDs are not visible with the rear access panel on. ■ If the amber LED blinks after 15 seconds, do not remove the cable from the battery module. This module is backing up data, and data is lost if the cable is detached. ■ If neither LED blinks after 15 seconds, it is safe to remove the cable from the battery module.
Connectors, LEDs, and Switches Table 28: Advanced ECC (Standard) Memory LEDs Item 1-4 and 10-13 6 7 Description Indicator Status DIMM 1-8 status Off DIMM is not installed. Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board.
Connectors, LEDs, and Switches Table 29: Online Spare Memory LEDs Item 1-4 and 10-13 5 6 Indicator Status DIMM 1-8 status Off DIMM is not installed. Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Off Bank is not configured as an online spare bank. Green Bank is configured as an online spare bank. Flashing green Failure has occurred and online spare bank is active. Off Memory board is offline.
Connectors, LEDs, and Switches Table 30: Single-Board Mirrored Memory LEDs Item 1-4 and 10-13 6 Description Indicator Status DIMM 1-8 status Off DIMM is not installed. Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board.
Connectors, LEDs, and Switches Table 31: Hot-Plug Mirrored Memory LEDs Item 1-4 and 10-13 6 7 9 All LEDs 108 Description Indicator Status DIMM 1-8 status Off DIMM is not installed. Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Off Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board.
Connectors, LEDs, and Switches Internal Diagnostic Display Figure 74 and Table 32 identify the internal diagnostic display and its status. Figure 74: Internal diagnostic display LEDs and switches Table 32: Internal diagnostic display switches Item Switch 1 Switch 2 Description Port 84 OFF OFF For more information on Port 84, refer to the Port 84 diagnostic codes that occur during the boot process.
Connectors, LEDs, and Switches System Board Switches Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server may not work properly and you may receive error messages on the screen. Setting and checking the system board switches is an important part of the overall troubleshooting process.
Connectors, LEDs, and Switches Table 33: System Maintenance Switch (SW4) Position Default 1 2 Description Settings Enables or disables configuration changes in nonvolatile RAM (NVRAM). Open (off) Enables or disables booting from diskette drive. Open (off) Reserved Off 3 4 Function Lock configuration Closed (on) Configuration is locked and cannot be changed.
Connectors, LEDs, and Switches Enabling ROMPaq Disaster Recovery Mode A corrupted system ROM requires you to recreate the ROM BIOS by using the ROM flash utility. This can be accomplished only when the system is in disaster recovery mode. Set configuration switches 1, 4, 5, and 6 on the system maintenance switch block to on to enable disaster recovery mode. Note: Before enabling ROMPaq disaster recovery mode, refer to the Servers Troubleshooting Guide for complete instructions on disaster recovery.
Connectors, LEDs, and Switches iLO/Spread Spectrum Switch (SW8) The iLO/Spread Spectrum switch (SW8) is a two-position switch that is used for miscellaneous purposes. The iLO security override switch allows the administrator full access to the iLO processor. This access is necessary if the administrator password is lost or if the iLO boot-block needs to be flashed. Figure 77 and Table 35 identify the iLO/Spread Spectrum switch location and settings.
Connectors, LEDs, and Switches Non-Maskable Interrupt (NMI) Switch Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems, device drivers, and applications. Crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that supports root cause analysis. Systems running supported Microsoft operating systems experience a blue screen trap when the operating system crashes.
Connectors, LEDs, and Switches Rear Unit Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel. Figure 79 illustrates where the rear UID switch is located. 1 Figure 79: Rear Unit Identification LED switch The rear unit identification LED switch (1) indicates the following conditions: ■ Blue = The switch is activated. ■ Off = The switch is deactivated.
Connectors, LEDs, and Switches 116 NAS e7000 v2 Maintenance and Service Guide
Troubleshooting 5 This chapter provides specific troubleshooting information for the HP StorageWorks NAS e7000 v2. Use it to find details about server startup and operation errors. For information on LEDs and switches specific to the server, refer to Chapter 4, “Connectors, LEDs, and Switches.
Troubleshooting ■ ROMPaq Disaster Recovery During troubleshooting, it may become apparent that the system ROM is corrupted. Because the server has redundant ROM capability, you can use the backup ROM until it is feasible to bring the server down. If both ROMs are corrupted, you will need to perform the ROMPaq disaster recovery procedure before the server will boot. ■ Other Information Resources This section provides a list of reference information available for the server.
Troubleshooting Note: If the server does not restart, proceed to the section, “Diagnostic Steps.” 8. Check the server for the following normal power-up sequence to be sure that your system meets the minimal hardware requirements and is powered up during normal operations: a. The power button LED turns from standby (amber) to on (green). b. The fans start up. It is normal for the fans to initially run at full speed and then slow down. 9.
Troubleshooting Diagnostic Steps If the server does not power up, or powers up but does not complete POST, answer the questions in Table 36 to determine appropriate actions based on the symptoms observed. The flow of questions reflects the usual flow of events during a power-on sequence. A flow chart following this table illustrates the recommended diagnostic steps and decision options. According to the answers you give, you will be directed to an appropriate secondary table in this section.
Troubleshooting Table 37: Is the System Power LED Off? Answer Possible Reasons Possible Solutions Yes, it is off The system is not connected to AC power, or no AC power is available. Be sure that the power cord is connected to the power supply. A power supply problem exists. The power supply may not be connected or inserted properly, it may have a damaged connector, or it may have failed.
Troubleshooting Table 38: Is the System Power LED Green? Answer Possible Reasons Possible Solutions No, it is off Power On/Standby button has not been pressed firmly. Firmly press the power button. A power supply problem exists. The power supply may not be connected or inserted properly, it may have a damaged connector, or it may have failed. Be sure that the power supply is undamaged, the power supply is fully seated, and the power supply LED is green. The system may have experienced a short.
Troubleshooting Table 40: Is the Internal Health LED Green? Answer Possible Reasons Possible Solutions For component failure identification (amber LED), check the hood label. No, it is amber A processor is in pre-failure condition. A DIMM is in pre-failure condition. One memory bank is valid, but another bank is missing a DIMM. ■ Missing components ■ Degraded components One memory bank is valid, but another bank has mismatched DIMMs installed.
Troubleshooting Table 41: Is the Monitor Displaying Information? Answer Possible Reasons Possible Solutions No The monitor may not have power. Be sure that the monitor AC power cord is plugged in and that the monitor power button has been pressed. Video may not be connected properly. If a video card is installed, be sure that the video cable is properly connected.
Troubleshooting Problems After Initial Boot Once the server has passed POST, you may still encounter errors, such as an inability to load the operating system. Use Table 42 to troubleshoot server installation problems that occur after the initial boot. Refer to the Servers Troubleshooting Guide for more information of software problems. Table 42: Problems After Initial Boot Answer Possible Reasons Possible Solutions System cannot load Foundation Pack. Foundation Pack requirement not performed.
Troubleshooting Table 42: Problems After Initial Boot Answer Possible Reasons Possible Solutions Server cannot load operating system. Required operating system step is missed. Follow these steps: 1. Note at which phase the operating system has failed. 2. Remove any loaded operating system. 3. Refer to the operating system documentation. 4. Install the operating system again. Installation problem has occurred.
Troubleshooting ROMPaq Disaster Recovery A corrupted system ROM requires that you recreate the ROM BIOS by a process called disaster recovery. This operation can be accomplished only when the system is in disaster recovery (emergency repair boot) mode. When both system ROMs are corrupt, the system defaults to disaster recovery mode automatically and the server emits two extended beeps.
Troubleshooting Other Information Resources Refer to the following additional information for help. Table 43: Troubleshooting Resources Resource Description Servers Troubleshooting Guide This is a resource for obtaining troubleshooting information that is beyond the scope of this document. It includes general hardware and software troubleshooting information for all NAS servers, a complete list of error messages along with explanations of probable causes, and a list of remedial measures.
6 Specifications This chapter provides specifications for the HP StorageWorks NAS e7000 v2. Table 44: System Unit Specifications Dimensions Height 17.6 cm (6.88 inches) Width 48.3 cm (19.0 inches) Depth 67.3 cm (26.5 inches) Weight 29.9 kg, minimum (66 lb, minimum with no hard drives installed and one power supply) 44.5 kg, maximum (98 lb, maximum) International input requirements Rated input voltage 200 V to 240 V Rated input frequency 50 Hz to 60 Hz Rated input current 4.9 A (220 V) U.S.
Specifications 130 NAS e7000 v2 Maintenance and Service Guide
index A PCI-X Hot Plug board 90 processor 1 89 rear panel 88 SCSI backplane board 90 system board 89 conventions document 9 equipment symbols 10 text symbols 9 AC filter cable removing 78 replacing 78 AC power supply See power supply access panel front, removing 28 rear, removing 26 replacing 29 advanced ECC memory LEDs, identified 36 airflow, caution 50 appropriate device drivers, caution 51 ASR-2 (Automatic Server Recovery-2) 82 audience 8 authorized reseller, HP 11 D C CarePaq 128 cautions data loss
Index identified 92 interlock status 94 internal diagnostic display 109 internal PCI Hot Plug 102 memory board 35, 104 network interface controller 101 online spare memory 106 PCI-X Hot Plug 100 QuickFind diagnostic display 93 rear unit identification 115 single-board mirrored memory 107 detection order 55 F fan, hot-plug, removing 55 flash ROM 84 Foundation Pack, troubleshooting 125 front access panel, removing and replacing 28 front bezel, removing and replacing 58 front fan cage, removing and replacin
Index P R part numbers system components 15, 17 pass-through board, removing 69 PCI X non hot plug, expansion board removing 64 PCI-X board, removing and replacing 67 PCI-X expansion board basket, removing and replacing 66 PCI-X Hot Plug 51 PCI-X Hot Plug button, illustrated 53 PCI-X technology slot population 54 PCIX HotPlug retaining clip 53 PCIX HotPlug button using 52 PCIX HotPlug expansion boards overview 51 removing 52 PCIX HotPlug expansion slot locations 52 PCIX nonHotPlug expansion slot location
Index mechanical components 15 system components 17 static electricity, prevention 20 switches iLO/spread spectrum 113 internal diagnostic display 109 non-maskable interrupt 114 rear unit identification 115 system board 110 system ID 112 system maintenance 110 symbols on equipment 20 symbols in text 9 symbols on equipment 10 system board connectors 89 removing and replacing 76 switches 110 system components part numbers 15, 17 system components, illustrated 16 System Erase Utility 125 system ID switch 112
