Brocade Fabric OS MIB Reference - Supporting Fabric OS 5.3.0 (53-1000439-01, June 2007)

xiv Fabric OS MIB Reference
53-1000439-01
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
- Technical Support contract number, if applicable
- Switch model
- Switch operating system version
- Error numbers and messages received
- supportSave command output
- Detailed description of the problem and specific questions
- Description of any troubleshooting steps already performed and results
- Serial console and telnet session logs
- syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here:
:
The serial number label is located as follows:
- Brocade 2000-series switches: Bottom of chassis.
- Brocade 3014 switches: Top of chassis, under the insertion arm.
- Brocade 3016 and 4012 switches: Side of switch module.
- Brocade 200E, 3200, and 3800 switches: nonport side of chassis.
- Brocade 3250, 3850, 3900, 4100, 4900, 5000, 7500 and 7600 switches: Bottom of
chassis.
- Brocade 24000, and 48000 directors: Inside the front of the chassis, on the wall to the
left of the ports.
- Brocade Multiprotocol Router Models AP7420 and AP7600: On the bottom of the chassis
and on the back of the chassis.
3. World Wide Name (WWN)
- Brocade 200E, 3014, 3016, 3250, 3600, 3850, 3900, 4012, 4100, 4900, 5000, 7500,
7600 switches and Brocade 24000, and 48000 directors: Provide the license ID. Use the
licenseIdShow command to display the license ID.
-
Brocade Multiprotocol Router Model AP7420 and AP7600: Provide the switch WWN. Use
the switchShow command to display the switch WWN.
- All other Brocade switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
*FT00X0054E9
FT00X0054E9