HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide (EK-G80TS-SA. C01, March 2005)

Troubleshooting Information
24 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide
Node ID is all zeros. SHOW_THIS to see if
node ID is all zeros.
Set node ID by using the
node ID (bar code) that is
located on the frame in
which the controller sits.
Refer to SET
THIS_CONTROLLER
NODE_ID in the controller
CLI reference guide
. Also,
be sure to copy in the
right direction. If cabled to
the new controller, use
SET FAILOVER COPY=
OTHER_CONTROLLER. If
cabled to the old
controller, use
SET FAILOVER COPY=
THIS_CONTROLLER.
Nonmirrored cache:
controller reports
failed DIMM in
Cache A or B.
Improperly installed
DIMM.
Remove cache module
and ensure that the
DIMM is fully seated in
the slot.
Reseat DIMM.
Failed DIMM. If the previous remedy
fails to resolve the
problem, check for
OCP LED codes.
Replace DIMM.
Mirrored cache:
"this controller"
reports DIMM 1 or
2 failed in Cache A
or B.
Improperly installed
DIMM in "this
controller"
cache
module.
Remove cache module
and ensure that DIMMs
are installed properly.
Reseat DIMM.
Failed DIMM in "this
controller"
cache
module.
If the previous remedy
fails to resolve the
problem, check for
OCP LED codes.
Replace DIMM in "this
controller"
cache module.
Table 4: Troubleshooting Guidelines (Sheet 3 of 9)
Symptom Possible Cause Investigation Remedy