HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide (EK-G80TS-SA. C01, March 2005)

Troubleshooting Information
23HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide
Cannot set fail over
to create
dual-redundant
configuration.
Incorrect command
syntax.
See the controller CLI
reference guide for the
SET FAILOVER
command.
Use the correct command
syntax.
Different software
versions on
controllers.
Check software
versions on both
controllers.
Update one or both
controllers so that both
use the same software
version.
Incompatible
hardware.
Check hardware
versions.
Upgrade controllers so
that they use compatible
hardware.
Controller previously
set for failover.
Ensure that neither
controller is configured
for failover.
Use the
SET NOFAILOVER
command on both
controllers, then reset “this
controller” for failover.
Failed controller. If the previous
remedies fail to resolve
the problem, check for
OCP LED codes.
Follow repair action by
using Table 5 on page 32
or Table 6 on page 35.
Table 4: Troubleshooting Guidelines (Sheet 2 of 9)
Symptom Possible Cause Investigation Remedy