HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide (EK-G80TS-SA. C01, March 2005)

Troubleshooting Information
22 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide
After identifying a problem, use Table 4 to resolve the problem.
Table 4: Troubleshooting Guidelines (Sheet 1 of 9)
Symptom Possible Cause Investigation Remedy
Reset button not lit. No power to
subsystem.
Check power to
subsystem and power
supplies on controller
enclosure.
Replace cord or (BA370
enclosure only) AC input
box.
BA370 enclosure only:
Ensure that all cooling
fans are installed. If
one or more fans are
missing or all are
inoperative for more
than 8 minutes, the
EMU shuts down the
subsystem.
Turn off power switch on
AC input box. Replace
cooling fan. Restore
power to subsystem.
BA370 enclosure only:
Determine if the
standby power switch
on the PVA was
pressed for more than
5 seconds.
Press the alarm control
switch on the EMU.
Failed controller. If the previous
remedies fail to resolve
the problem, check
OCP LED codes.
Replace controller.
Reset button lit
steadily; other LEDs
also lit.
Various. Note OCP LED Codes. Follow repair action by
using Table 5 on
page 32.
Reset button
flashing; other LEDs
also lit.
Device in error or
failedset on
corresponding
device port with
other LEDs lit.
SHOW device FULL. Follow repair action by
using Table 6 on
page 35.