HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide (EK-G80TS-SA. C01, March 2005)

Troubleshooting Information
20 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide
Typical installation problem identification checklist and
troubleshooting guidelines
The following checklist identifies problems that occur in a typical installation.
After identifying a problem, use Table 4 on page 22 to confirm the diagnosis and
fix the problem.
If an initial diagnosis points to several possible causes, use the tools described in
this chapter and then those in the “Utilities and Exercisers” chapter that starts on
page 67 to further refine the diagnosis. If a problem cannot be diagnosed by using
the checklist and tools, contact an HP authorized service provider for additional
support.
To troubleshoot the controller and supporting modules, complete the following
checklist:
Table 3: Installation Problem Identification Checklist
Item Troubleshooting Task
Done
(
W )
1. At the first indication of a problem, and while you work through the CLI, enable
your capture utility to begin capturing your actions and their results. This step
saves time if you must escalate the problem later.
2. Check the power to the enclosure and enclosure components.
■ Are power cords connected properly?
■ Is power within specifications?
3. Check the component cables.
■ Are bus cables to the controllers connected properly?
■ For BA370 enclosures, are the ECB cables connected properly?
4. Check each program card to ensure that the card is fully seated.
5. Check the operator control panel (OCP) and devices for LED codes.
See “Flashing OCP pattern display reporting” on page 32 and “Solid OCP
pattern display reporting” on page 34 to interpret the LED codes.
6. Connect a local terminal to the controller and then check the controller with the
following command:
SHOW ELEVATION