HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) (576287-003, October 2010)

Access control
1. The user's security group is checked to control access to various functions and web pages with
HP Command View EVA.
2. If the user belongs to the HP Storage Admins group, access is granted.
3. If the user belongs to the HP Storage Users group and the web page allows access to users with
the View HP Storage privilege, access is granted.
4. If the user belongs to the HP Storage Users group and the web pages does not allow access to
users with the View HP Storage privilege, access is denied.
Troubleshooting disk drive firmware upgrade
Table 11 on page 76 lists the errors you may encounter when upgrading the disk drive firmware and
provides workarounds.
Table 11 Disk drive firmware upgrade errors and workarounds
WorkaroundsError
Check the drive properties in the HP Command View
EVA GUI for problems. Resolve the problem and restart
the disk drive firmware upgrade.
Drive code load - Failed to write firm-
ware to drive buffer
Restart the disk drive firmware upgrade.
Drive code load - The disk cannot be
code loaded because it is part of a
group
Reduce the I/O as per the I/O recommendation given
for the online disk drive firmware upgrades and restart
the disk drive firmware upgrade.
Drive code load - The disk group contain-
ing the physical store has background
reconstructing or reverting in progress
Check the drive properties in the HP Command View
EVA GUI for problems. Resolve the problem and restart
the disk drive firmware upgrade.
Drive code load - Unable to determine
the condition of the volume
This error may appear if the code load occurs while
the array is experiencing a heavy I/O load. Restart
the disk drive firmware upgrade.
Media Not Available
Check the drive properties in the HP Command View
EVA GUI to see if the drive has any problems. Resolve
the drive problems and restart the disk drive firmware
upgrade.
Drive code load - Unable to determine
the condition of the physical store
Check for any possible connection issues between HP
Command View EVA software and the EVA, and re-
start the disk drive firmware upgrade.
Unable to process command at this time.
Retry the command or check all connec-
tions
Restart the disk drive firmware upgrade.
Failed - Successful Status
Check for any possible connection issues between HP
Command View EVA software and the EVA, and re-
start the disk drive firmware upgrade.
Object not found in View
Troubleshooting76