HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) (576287-003, October 2010)

Troubleshooting HP Command View EVA with a management server
Use the following steps to isolate problems that may occur when using HP Command View EVA with
a management server:
1. Check the EVA compatibility reference to ensure that the version of HP Command View EVA you
are using is compatible with the XCS version. For complete details on EVA software compatibility,
see the “HP Command View EVA interoperability support” table in the HP StorageWorks Enterprise
Virtual Array compatibility reference. See “Required documentation” on page 11 for the link to
this document.
2. Ensure that the server and EVA is logged into the fabric.
3. Select one of the following utilities to check the SAN Fibre Channel switch:
• HBAnywhere (Emulex)
• SanSurfer (QLogic)
4. Clear the browser cache as follows.
a. On the General tab under Temporary Internet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
c. On the General tab, under Temporary Internet files:
i. Click Delete Cookies.
ii. Click Delete Files.
d. On the General Tab, under History, click Clear History.
5. Ensure that HP Command View EVA is installed on the C:\ drive.
6. Ensure that the folder C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\HSV300 exists.
Troubleshooting specific HP Command View EVA errors
This section describes specific Storage Management Appliance/HP Command View EVA errors:
• View is not set or view list is null, page 72
• HTTP status 404, not found or status 503, no service, page 73
• Unknown storage system, page 74
• No storage systems found, page 74
View is not set or view list is null
Symptom
The HP Command View EVA content pane shows an Operation Failed message with Details:
View Is Not Set or View List Is Null.
Cause
HP Command View EVA cannot build the view of the storage system.
Troubleshooting72