HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) (576287-003, October 2010)

4 Troubleshooting
This chapter provides troubleshooting information should you encounter any problems when updating
the system software. Each troubleshooting section is cross-referenced to the corresponding step in
“Step 5. Upgrading controller software” on page 55 where the problem is likely to occur.
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information does not help your problem.
The following troubleshooting topics are covered:
• “HP Command View EVA problems” on page 71
• “Troubleshooting HP Command View EVA with a management server” on page 72
• “Troubleshooting specific Command View EVA errors” on page 72
• “View is not set or view list is null” on page 72
• “HTTP status 404, not found or status 503, no service” on page 73
• “Unknown storage system” on page 74
• “No storage systems found” on page 74
• “Solving security credentials configuration problems” on page 75
• “Solving problems selecting a storage system (Step 2)” on page 77
• “Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step
3)” on page 78
• “Solving problems downloading the system software file (Step 6)” on page 78
• “Invalid firmware image file (Status code 21006)” on page 78
• “Bad image header (Status code 65)” on page 79
• “Solving problems if the storage system does not come back online (Step 10)” on page 79
• “Solving problems with multiple resyncs (Step 10)” on page 80
Solving HP Command View EVA problems
There are a number of issues that may impact the operation of HP Command View EVA and its ability
to communicate with the storage system.
General HP Command View EVA troubleshooting tips
Use the following checklist to determine if there are problems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the storage system password?
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