HP P6000 EVA Updating Product Software Guide (XCS 11001100) (5697-2328, November 2012)

Resolution
Click OK. Wait one to five minutes, depending on the size of the array, and retry the command
generating this message. If you still cannot see the array, stop and restart HP P6000 Command
View.
HTTP status 404, not found or status 503, no service
Symptom
The content pane shows the message HTTP status 404, not found or HTTP status 503,
no service.
Cause
These messages indicate that the server responded but could not find the requested page. HTTP
errors, including 404 and 503, originate from the web server or HTTP server. Even when HP P6000
Command View cannot respond, the web server continues to respond to HTTP requests from a
browser.
During normal interaction between HP P6000 Command View and the web server:
1. A browser requests an HP P6000 Command View page.
2. The web server passes the request for the page to HP P6000 Command View.
3. HP P6000 Command View sends the page to the web server.
4. The web server sends the page to the browser.
HTTP errors 404 and 503 indicate a problem with this interaction. Table 11 (page 63) lists possible
causes of these errors and corrective actions.
Resolution
Table 11 Possible causes and corrective actions for HTTP errors 404 and 503
Corrective actionPossible cause
Retry the request by clicking the Refresh/Reload button
on the browser.
404 error: HP P6000 Command View may be initializing
when a browser makes a request. The web server returns a
404 (Page Not Found) error because it cannot access the
page.
Reinstall HP P6000 Command View.404 error: A .frm (HTML) file may be missing in the HP
P6000 Command View directory structure. This can occur if
the files were changed or if HP P6000 Command View was
not installed successfully.
Retry the request when HP P6000 Command View is
up.
503 error: HP P6000 Command View may be down when a
browser makes a request. The web server returns a 503 (No
Service) error because it cannot access the page.
Retry the request when the server and HP P6000
Command View are up.
Browser timeout: The server may be down or the web server
may be unavailable when a browser makes a request to HP
P6000 Command View. In this case, the browser will time out
internally.
Unknown storage system
Symptom
HP P6000 Command View reports an unknown storage system error for an array that should
be displayed.
HP P6000 Command View 63