HP StorageWorks ESL E-Series Tape Library users guide (350799-010, October 2007)

Command View TL does not run in the browser
Incompatible browser version or Java support not enabled
• Make sure you are using a minimum of Microsoft Internet Explorer v6.0 SP1 or later, or Netscape
Navigator v6.2
or later.
• Make sure that Java support is enabled in the browser.
Java Runtime Environment (JRE) not installed
• Download and in
stall the Java 2 Platform, Standard Edition v1.42 or later from
h
ttp://wwws.sun.com/software/download/technologies.html.
Bad network connection or network down
• Check all phys
ical network connections. If the connections are good, contact your net work
administrator.
• Ping the management station. If pinging fails and the IP address is correct, contact your net work
administrato
r.
Wrong IP address
• Check the IP address of the management station. O n the management station, open a command
shell and enter ipcon fig. You must use this IP address (or the network name of the management
station) in t
he URL to access Command View TL.
Management station not running, or Command View TL service not running on management station.
• Check to see if the managem ent station is operational.
• Use the Serv
ices applet to verify that the Command View TL service is running on the management
station. Click Start > Settings > Control Panel > Administrative Tools > Services.
FC interface controller problems
Most problems occur during the initial installation of the interface c ontroller. Before proceeding with
advanced troubleshooting techniques, verify all connections and review the configuration.
LED indicators
The LED indicators on the e2400-160 FC, e2400-FC 2G, and e2400–FC 4G interface controllers
are useful for diagnosing various problems:
•
SCSI bus L
EDs
(e2400-160FCinterfacecontrolleronly)—indicateSCSIactivity.Theseindicators
are lit during power on, configuration, and when the unit is transferring data. If the SCSI indicator
stays continually lit without any c orresponding FC LED activity, it may indicate a problem with
the SCSI bus configuration. Verify the SCSI bus configuration.
•
FC port L
EDs
— indicate FC activity (ACT) and link (LNK) status. If the link LED does not light it
may indi
cate a problem with a F C link. Verify the FC por t configuration and cabling.
•
Ethernet LEDs — indicate activity and link status. If one of these indicators does not light or
stays continuously lit, it may indicate a problem with the network connection or cabling. Verify
the network connection. The por t must be connected to a 10/ 10 0 BaseT Ethernet network
to function properly.
See Fig
ure 53 for LED locations and functions on the e2400-160 FC interface controller.
80
Maintenance and troubleshooting