HP StorageWorks ESL E-Series Tape Library users guide (350799-010, October 2007)

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Interface Manager card not powered on or in ready state

• Power on the library. Observe status and link LEDs.

• Interface Manager must be at ﬁrmware I120 or higher on an ESL E-series library.

• Interface Manager must be at ﬁrmware I130 or higher if connected to an e2400-FC 2G.

• Interface Manager must be at ﬁrmware 1.6.1 or higher if connected to an e2400–FC 4G.

Incorrect IP address

Verify tha t the correct IP address of the Interface Manager card is entered in Command View TL.

• See the HP StorageWorks ESL E-Series unpacking and installation guide for information on

obtaining the correct IP address using the O CP.

• Conﬁgure Command View TL with the correct IP address. See the HP StorageWorks Interface

Manager and Command View TL user guide for information on adding a library or visit

ttp://www.hp.com/support/cvtl.

Interface Ma

nager card does not detect one or more FC interface controllers

Bad network connection

• Verify that

the Interface Manager card is properly connected to the FC inter face controllers and

that the cables are good.

• Use LEDs to troubleshoot Ethernet cabling.

• See the HP S

torageWorks ESL E-Series unpacking and installation guide for more information.

Incorrect

interface controller, or controller has less than minimum required ﬁrmware

• Make sure that the e2400-160 interface controller h as lettering to the side of the ports. If

lettering is above or below the ports, then the wrong controller type was installed. Contact

your servi

ce provider.

NOTE:

If you hav

e the wrong controller t ype, it might still work if the ﬁrmware level is at least 5.3.06, the

controll

er is set to DHCP, and its defaults are restored.

• Update the ﬁrmwaretoversion5.6.78orhigheronane2400–160ande2400–FC2Ginterface

controllers and version 5.7.1 on the e2400–FC 4G; then restore defaults on the interface controller.

DefectiveInterfaceManagercardorFCinterfacecontroller

• Observe status and link LEDs. Replace defective card o r controller.

Interface Manager card does not detect drives or library

SCSI cables not connected properly

• Check cabling connections.

SCSI settings or termination not set properly

• Check the SCSI settings for the device.

• Check that the SCSI bus is properly terminated and ensure the terminator LEDs indicate a

normal state (green).

Timing issues

• Reset the corresponding FC interface controller.

Drivenotpoweredonorinreadystate

• Make sure the drive isn’t set to off.

• Troubleshoot the drive.

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