HP StorageWorks ESL E-Series Tape Library users guide (350799-010, October 2007)

The robot times out or hangs
• Verify that nothing obstructs the robot.
• Recalibrate the library.
• Retry the opera
tion. If it still fails, contact a field service engineer.
The robot fails during an operation
• Write down the details of the error message, including the SK, ASC, and ASCQ numeric values.
Look up the code and try the suggested recovery procedures.
• Press OK to clear the message.
The robot drops a car tridge
• Open the door
s. Retrieve the cartridge, orient it properly, and place the cartridge in an empty
storage bin. (Do not try to place the cartridge in the picker.)
• Perform an inventory.
NOTE:
If the opera
tormanuallyplacesacartridgeinanemptybin,hemustthenrunaninventorysothelibrary
records the
position of the m anually-placed cartridge.
A cartridge is in the picker at start-up, when a move command is requested, or
after a place command is executed
• If possible, initiate a Move Cartridge c ommand from the picker to a storage slot using your
application software.
• If the p roblem continues, contact a field service engineer.
The picker does not have a cartridge af ter completing a pick command
• Make sure a car tridge can be found in the source location.
• Perform an inventory.
• Retry the command. If the pick operation fails again, contact a field service engineer.
Operating problems
This section describes the corrective action for problems that occur during library operation.
The host computer cannot communicate with the library
• Verify that the host computer has been added to the secure manager via the Command View TL
software, and has been given access to library c omponents.
• Verify cable c onnections and termination.
• Verify that the FC port link LEDs show good status.
• Restart the host and the library.
• If the host and library still are not communicating, veri fy that there is not a zoning issue.
A tape cartridge (medium) is reported not present
• This indicates that the picker could not sense a tape cartridge in a particular storage bin, even
though the inventory reports that it is present.
HP StorageWorks
75