HP StorageWorks ESL E-Series Tape Library users guide (350799-010, October 2007)

Oneormoretapedrivesfailtospinupduringstart-up

• Verify cable co

nnections and termination.

• Make sure the OCP does not show the drive power as off.

• Check that the power supplies are switched on for that level (clusters 0 - 5).

• Check that the c

luster controller is properly cabled and ready.

OCP problems

This section describes corrective actions for OCP problems.

The OCP is blank

• Conﬁrm that p

ower is on.

• Use Command View TL software or the Interface Manager’s command line interface to check

for errors on the OCP.

The OCP does not respond to buttons

• Use Command View TL software or the Interface Manager’s command line interface to check

for errors on the OCP.

• Contact an authorized ﬁeld service engineer.

An error message is displayed

• Write dow

n the details of the error m essage, including the SK, ASC, and ASCQ numeric values.

Look up the code and try the sugg ested recovery procedures.

• Press OK to clear the message.

Robotics problems

This section describes corrective actions for robotics problems.

The robo

t does not move at power on

• Make sure all internal packing materials (foam pads, tie wraps, and shipping restraints) have

been re

moved.

• Check the Stop button; make sure the library is on-line and not in the “stopped” mode.

The picker partially grips a tape cartridge

• Issue a Move Cartridge command using your application software to move the cartridge from

the picker to an empty storage bin.

• If the problem continues, contact a ﬁeld service engineer.

The barcode reader fails

• Verify that nothing obstructs the reader.

• Make sure that approved bar-code labels are being used and are correctly applied.

• Then

, restart the library. If the problem continues, c ontact your service provider.

Maintenance and troubleshooting