HP StorageWorks ESL E-Series Tape Library users guide (350799-010, October 2007)

3 Main tenance and troubleshooting

This chapter describes problems you may encounter during the setup and operation of the library.

Corrective information is provided to help you resolve the problems. The information is organized into:

• Start-up p roblems

•OCPproblems

•Roboticsproblems

• Operating problems

• Switch problems

• Tape drive problems

• Interface Manager card problems

• FC interface controller problems

• Maintaining tape cartridges

•Cleaningtapedrives

NOTE:

Also see Sense data values for i nformation on values appearing in library error codes and the

error log.

Start-up problems

This section describes corrective actions for problems which occur during start-up.

The library does not power on

Verify that:

• The power cord is connected to a grounded electrical outlet.

• The power distribution unit’s two breaker switches are on (left rear corner of cabinet).

• The power supply switches are on.

• The power switch behind the service tray is on. (Yo ur lib rary might not have a service tray.)

The library or tape drives are not detected by the Interface Manager or

Command View TL software

• Verify cable c onnections and termination.

• Verify the cabling.

• Verify that the drives and library are powered on and ready.

• Ensure that the interface controllers are powered on and ready.

During initialization, the library reports “not ready”

• Determine the failure type by checking any previous error codes returned to the host computer, or

by getting a library support ticket.

• Correct the cause of the error.

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