24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

82 Edge Switch 2/24 Service Manual

Configure the HAFM appliance reporting the Duplicate Session

communication problem as a client.

1. At the HAFM main window, click SAN > Logout. The application logs out

and the HAFM Login dialog box displays.

2. Type a user ID and password (obtained in “MAP 0000: Start MAP” on

page 32, and both are case sensitive).

3. Type the IP address of the HAFM appliance running the first instance of

HAFM in the Network Address field.

4. Click Login. HAFM opens and the HAFM main window displays.

Did the HAFM appliance reconfigure as a client and did the Ethernet connection

recover?

NO YES

↓ The switch-to-HAFM appliance connection is restored and the second

HAFM appliance appears operational as a client. Exit MAP.

Contact the next level of support. Exit MAP.

The IP address defining the switch to HAFM is incorrect or unknown and must be

verified. A maintenance terminal (PC) and asynchronous RS-232 null modem

cable are required to verify the switch IP address. The tools are provided with the

switch or by service personnel. To verify the IP address:

1. Remove the protective cap from the 9-pin maintenance port at the rear of the

switch (a phillips screwdriver may be required). Connect one end of the

RS-232 null modem cable to the port.

2. Connect the other cable end to a 9-pin communication port (COM1 or

COM2) at the rear of the maintenance terminal PC.

3. Power on the maintenance terminal. After the PC powers on, the Windows

desktop displays.

4. At the Windows desktop, click Start at the left side of the task bar. The

Windows Workstation menu displays.