24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

80 Edge Switch 2/24 Service Manual

Perform the data collection procedure and return the CD to HP for analysis. Exit

MAP.

A protocol mismatch occurred because HAFM and the switch firmware are not at

compatible release levels. Recommend to the customer that the downlevel version

(software or firmware) be upgraded.

Does HAFM require upgrade?

YES NO

↓ Go to step 20.

Upgrade HAFM. Refer to “Install or Upgrade Software” on page 190.

Did the switch-to-HAFM appliance Ethernet connection recover?

NO YES

↓ The switch-to-HAFM appliance connection is restored and appears

operational. Exit MAP.

Contact the next level of support. Exit MAP.

A switch firmware upgrade is required. Refer to “Block and Unblock Ports” on

page 176. Perform the data collection procedure after the upgrade.

Did the switch-to-HAFM appliance Ethernet connection recover?

NO YES

↓ The switch-to-HAFM appliance connection is restored and appears

operational. Exit MAP.

Contact the next level of support. Exit MAP.

An instance of the HAFM is open at another HAFM appliance and is

communicating with the switch (duplicate session). Notify the customer and

either:

■ Power off the HAFM appliance running the second instance of the

application, or