24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

76 Edge Switch 2/24 Service Manual

Does the switch appear powered on?

YES NO

↓ A power distribution problem is indicated. Go to “MAP 0100: Power

Distribution Analysis” on page 54. Exit MAP.

At the front of the switch, inspect the amber ERR LED.

Is the LED illuminated?

NO YES

↓ A FRU failure or link incident is indicated. Go to “MAP 0000: Start

MAP” on page 32. Exit MAP.

The switch-to-HAFM appliance Ethernet link failed. At the physical map, right-

click the icon with the grey square and exclamation mark representing the switch

reporting the problem. A pop-up menu appears. Click the Element Manager

option from the menu. The Element Manager application opens and the

Hardware View displays. At the Hardware View:

■ A grey square appears at the alert panel.

■ No FRUs are visible for the switch.

■ The Edge Switch Status table is yellow, the Status field displays No Link,

and the Reason field displays an error message.

Table 9 lists the error messages and associated steps that describe fault isolation

procedures.

Table 8: MAP 400 Error Messages

Error Message Action

Never connected. Go to step 11.

Link timeout. Go to step 11.

Protocol mismatch. Go to step 18.

Duplicate session. Go to step 21.

Unknown network address. Go to step 24.

Incorrect product type. Go to step 26.