24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

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NO YES

↓ Exit MAP.

Contact the next level of support. Exit MAP.

Did the HAFM appliance lock up or crash and display a Dr. Watson for Windows

2000 dialog box (Figure 17)?

Figure 17: Dr. Watson for Windows 2000 dialog box

YES NO

↓ Go to step 14.

An HAFM application error occurred and transmitted a handling exception event

to the operating system.

1. Click Cancel to close the Dr. Watson for Windows 2000 dialog box and

HAFM.

2. Using the My Computer function at the Windows 2000 desktop, copy the

crash dump file (user.dmp) from the local disk (C:) to the CD-RW drive (D:).

3. At the HAFM appliance, press the left edge (PUSH label) of the LCD panel to

disengage the panel and expose the CD-RW drive.

4. Remove the CD and return it to HP customer support personnel for analysis.