24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

68 Edge Switch 2/24 Service Manual

Did HAFM display a dialog box with the message Connection to

management server lost - click OK to exit application

or HAFM error n (where n is an error message number 1 through 8

inclusive)?

NO YES

↓ An HAFM application error occurred. Click OK to close the window

and close the application. Go to step 3.

Did HAFM display a window with the message The software version on

this management server is not compatible with the

version on the remote management server?

YES NO

↓ Go to step 8.

HAFM running on the HAFM appliance and client workstation are not at

compatible release levels. Recommend to the customer that the downlevel version

be upgraded.

Does the customer want HAFM upgraded?

YES NO

↓ Power off the client workstation. Exit MAP.

Upgrade the downlevel HAFM. Refer to “Install or Upgrade Software” on

page 190.

Did the software upgrade solve the problem?

NO YES

↓ The HAFM appliance appears operational. Exit MAP.

Contact the next level of support. Exit MAP.