24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

31Edge Switch 2/24 Service Manual

MAP 0000: Start MAP

This MAP describes initial fault isolation for the Edge Switch 2/24. Fault isolation

begins at the Internet-connected PC accessing the Embedded Web Server (EWS)

interface, rack-mounted HAFM appliance running HAFM version 8.00.01, failed

switch, or switch-attached host.

Prior to fault isolation, acquire the following from the customer:

■ A system configuration drawing or planning worksheet that includes the

HAFM appliance, switch, other HP products, and device connections.

■ The location of the HAFM appliance and all switches.

■ The internet protocol (IP) address, gateway address, and subnet mask for the

switch reporting the problem.

■ If performing fault isolation using the EWS interface, the administrator user

name and password. Both are case sensitive and required when prompted at

the Username and Password Required dialog box.

■ If performing fault isolation using the HAFM appliance:

— The Windows 2000 user name and password, required when prompted

during any MAP or repair procedure that directs the HAFM appliance to

be rebooted.

— The user ID and maintenance password. Both are case sensitive and

required when prompted at the HAFM Login dialog box.

Continue to the next step.

Are you at a PC with a web browser (such as Netscape Navigator or Microsoft

Internet Explorer), an Internet connection to the switch reporting the problem, and

communicating with the switch through the EWS interface?

YES NO

↓ Go to step 19.

Is the web-browser PC powered on and communicating with the switch through

the Internet connection and EWS interface?

NO YES