24 Service Manual (AA-RTDXC-TE, July 2004)

Diagnostics

126 Edge Switch 2/24 Service Manual

MAP 0800: HAFM Appliance or Web Browser PC Hardware

Problem Determination

This MAP describes isolation of hardware-related problems with the

customer-supplied server communicating with the switch through the EWS

interface. This MAP also describes isolation of problems related to the HAFM

appliance hardware.

The MAP provides high-level fault isolation instructions only. Refer to the

documentation provided with the server for detailed problem determination and

resolution.

To fault isolate software-related problems with the server, go to “MAP 0300:

Server Application Problem Determination” on page 67.

To fault isolate switch-to-server communication problems, go to “MAP 0400:

Loss of Server Communication” on page 75.

Are you performing fault isolation at a customer-supplied server communicating

with the switch through the EWS interface?

NO YES

↓ The server and Internet browser application are not HP-supported and

analysis for the failure is not described in this MAP. Refer to the

supporting documentation shipped with the server for instructions on

resolving the problem. Exit MAP.

Are you performing fault isolation at a customer-supplied, Unix-based server

running the client SAN management application?

NO YES

↓ Unix-based servers are not HP-supported and analysis for the failure

is not described in this MAP. Refer to the supporting documentation

shipped with the server for instructions on resolving the problem. Exit

MAP.

Are you performing fault isolation at the HAFM appliance running the Windows

2000 Professional operating system?