Service Manual hp StorageWorks Edge Switch 2/24 Product Version: FW v06.xx/HAFM SW v08.02.00 Third Edition (July 2004) Part Number: AA-RTDXC-TE This manual describes diagnostic procedures, repair procedures, and the removal and replacement procedures for Field-Replaceable Units (FRUs) for the HP StorageWorks Edge Switch 2/24.
© Copyright 2001–2003 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
contents Contents About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents MAP 0400: Loss of Server Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 MAP 0500: FRU Failure Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 MAP 0600: Port Failure and Link Incident Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 MAP 0700: Fabric, ISL, and Segmented Port Problem Determination . . . . . . . . . . . . . . . . 118 MAP 0800: Server Hardware Problem Determination.
Contents Add a Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify a Firmware Version Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delete a Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Download a Firmware Version to a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manage Configuration Data . . . . . . . . . . .
Contents Power Supply Events (200 through 299) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fan Module Events (300 through 399). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CTP Card Events (400 through 499) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Port Events (500 through 599) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Clear Link Incident Alert(s) dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure Fabric Parameters dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure Switch Parameters dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Zoning dialog box (Zone Library tab) . . . . . . . . . . . . . . . . . .
Contents 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 8 MAP 200 Event Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 MAP 200 Byte 0 FRU Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 MAP 200: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 Event Code 074 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Event Code 080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Event Code 081 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 82 Event Code 430 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Event Code 431 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Event Code 432 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Event Code 433 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide About this Guide This service manual provides information to help you: ■ Monitor and troubleshoot Aboutthe thisEdge Guide Switch 2/24. ■ Perform procedures to isolate and resolve problems. ■ Remove and replace Field Replaceable Units (FRUs).
About this Guide Overview This section covers the following topics: ■ Intended Audience ■ Related Documentation Intended Audience This book is intended for use by service technicians who are experienced with the following: ■ Fibre Channel technology. ■ StorageWorks Fibre Channel switches by Hewlett-Packard. Related Documentation For a list of corresponding documentation included with this product, see the Related Documents section of the HP StorageWorks Release Notes.
About this Guide Conventions Conventions consist of the following: ■ Document Conventions ■ Text Symbols ■ Equipment Symbols Document Conventions This document follows the conventions in Table 1.
About this Guide Tip: Text in a tip provides additional help to readers by providing nonessential or optional techniques, procedures, or shortcuts. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains.
About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal injury from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.
About this Guide Getting Help If you still have a question after reading this guide, contact an HP authorized service provider or access our web site: http://www.hp.com. HP Technical Support Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support/. From this web site, select the country of origin. Note: For continuous quality improvement, calls may be recorded or monitored.
General Information 1 The HP StorageWorks Edge Switch 2/24 provides dynamic switched connections between Fibre Channel servers and devices in a storage area network (SAN) environment. SANs introduce the concept of server-to-device networking and multi-switch fabrics, eliminate requirements for dedicated connections, and enable the enterprise to become data centric. A SAN provides speed, high capacity, and flexibility for the enterprise, and is primarily based upon Fibre Channel architecture.
General Information Switch Description The Edge Switch 2/24 provides Fibre Channel connectivity through 24 generic mixed ports (GX_Ports). Switch ports operate at either 1.0625 or 2.125 gigabits per second (Gb/s), and can be configured as: ■ Fabric ports (F_Ports) to provide direct connectivity for up to 24 switched fabric devices. ■ Fabric loop ports (FL_Ports) to provide arbitrated loop connectivity and fabric attachment for FC-AL devices.
General Information Maintenance Approach Whenever possible, the maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting operation of the switch, attached devices, or associated applications. Switch fault isolation begins when one or more of the following occur: ■ System event information displays at the attached HAFM appliance, a remote workstation communicating with the HAFM appliance, or the Embedded Web Server (EWS) interface.
General Information Tools and Test Equipment This section describes tools and test equipment that may be required to install, test, service, and verify operation of the switch and attached HAFM appliance. Tools Supplied with the Switch Tools are supplied with the switch or must be supplied by service personnel. Use of the tools may be required to perform one or more installation, test, service, or verification tasks.
General Information Figure 3: Null modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing switch installation and maintenance actions. Use of the tools may be required to perform one or more installation, test, service, or verification tasks.
General Information Additional Information The following Edge Switch 2/24 documents provide additional information: 24 ■ For detailed information about Edge Switch 2/24 front and rear panel features, field replaceable units (FRUs), management options and operational features, installation, configuration and technical specifications, see the HP StorageWorks Edge Switch 2/24 Installation Guide.
2 Diagnostics This chapter describes diagnostic procedures used by service representatives to isolate HP StorageWorks Edge Switch 2/24 problems or failures to the field-replaceable unit (FRU) level. The chapter specifically describes how to perform maintenance analysis procedures (MAPs). Maintenance Analysis Procedures Maintenance Analysis Procedures (MAPs) provide fault isolation and related service procedures.
Diagnostics Quick Start Table 3 lists and summarizes the MAPs. Fault isolation normally begins at “MAP 0000: Start MAP” on page 32.
Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action 052 Management Server internal error. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. 061 Fabric Controller database invalid. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. 062 Maximum interswitch hop count exceeded. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. 063 Remote switch has too many ISLs.
Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code 28 Explanation Action 140 Congestion detected on an ISL. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. 141 Congestion relieved on an ISL. No action required. 142 Low BB_Credit detected on an ISL. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. 143 Low BB_Credit relieved on an ISL. No action required. 150 Zone merge failure.
Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action 310 Cooling fan propeller recovered. No action required. 311 Cooling fan propeller recovered. No action required. 312 Cooling fan propeller recovered. No action required. 313 Cooling fan propeller recovered. No action required. 314 Cooling fan propeller recovered. No action required. 315 Cooling fan propeller recovered. No action required. 400 Power-up diagnostic failure.
Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code 30 Explanation Action 510 SFP optical transceiver hot-insertion initiated. No action required. 512 SFP optical transceiver nonfatal error. Go to MAP 0600: Port Failure and Link Incident Analysis. 513 SFP optical transceiver hot-removal completed. No action required. 514 SFP optical transceiver failure. Go to MAP 0600: Port Failure and Link Incident Analysis. 523 FL_Port open request failed.
Diagnostics MAP 0000: Start MAP This MAP describes initial fault isolation for the Edge Switch 2/24. Fault isolation begins at the Internet-connected PC accessing the Embedded Web Server (EWS) interface, rack-mounted HAFM appliance running HAFM version 8.00.01, failed switch, or switch-attached host.
Diagnostics ↓ Go to step 5. 4 Boot the web-browser PC. 1. Power on the PC in accordance with the instructions delivered with the PC. The Windows desktop appears. 2. Launch the PC browser application by double-clicking the Netscape Navigator icon or Internet Explorer icon at the Windows desktop. 3. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in step 1).
Diagnostics Figure 5: View Panel (EWS Interface) Continue to the next step. 5 Does the EWS interface appear operational with the View panel displayed? NO YES ↓ Go to step 10. 6 A Page cannot be found, Unable to locate the server, HTTP 404–file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: ■ The switch-to-PC Internet link could not be established. ■ AC power distribution in the switch failed, or AC power was disconnected.
Diagnostics ■ Illuminated LEDs adjacent to Fibre Channel ports. ■ Audio emanations and airflow from cooling fans. Does the switch appear powered on? YES NO ↓ A power distribution problem is indicated. Go to “MAP 0100: Power Distribution Analysis” on page 54. Exit MAP. 8 At the front of the switch, inspect the amber ERR LED. Is the LED illuminated? NO YES ↓ A FRU failure or link incident is indicated. Go to step 18 to obtain event codes that identify the failure. Exit MAP.
Diagnostics 11 Inspect Fibre Channel port operational states. 1. At the View panel, click the Port Properties tab. The View panel (Port Properties tab) displays with port 0 highlighted (Figure 6). Figure 6: View Panel (Port Properties Tab) 2. Inspect the Beaconing and Operational State fields. Does the Beaconing field display an On message? YES NO ↓ Go to step 13.
Diagnostics 12 Port beaconing is enabled. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2. Disable port beaconing: a. At the View panel, click Operations at the left side of the panel. The Operations panel opens with the Beaconing page displayed. b. Click the Beaconing State check box for the port. The check mark disappears and port beaconing is disabled. c. Return to the View panel (Port Properties tab). Continue to the next step.
Diagnostics ↓ Go to step 18 to obtain event codes. If no event codes are found, go to “MAP 0600: Port Failure and Link Incident Analysis” on page 100. Exit MAP. 16 Inspect power supply operational states. 1. At the View panel, click the FRU Properties tab. The View panel (FRU Properties tab) displays. 2. Inspect the Status fields for both power supplies. Does the Status field display a Failed message for either power supply? NO YES ↓ A power supply failure is indicated.
Diagnostics 2. At the Monitor panel, click the Log tab. The Monitor panel (Log tab) displays (Figure 7). Figure 7: Monitor Panel (Log Tab) 3. Record the event code, date, time, and severity (Informational, Minor, Major, or Severe). 4. Record all event codes that may relate to the reported problem. Were one or more event codes found? NO YES ↓ Go to Table 4 to interpret event codes. Exit MAP. Return to step 1 and perform fault isolation again.
Diagnostics ■ Not display an application warning or error message, or ■ Display a Dr. Watson for Windows 2000 dialog box? NO YES ↓ An HAFM appliance application problem is indicated. Event codes are not recorded. Go to “MAP 0300: Server Application Problem Determination” on page 67. Exit MAP. 21 Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? NO YES ↓ An HAFM appliance application problem is indicated.
Diagnostics c. After a few seconds, the LCD panel displays the following message pertaining to boot sequence selection (Figure 8): Boot from LAN? Press Figure 8: LCD panel during boot sequence d. Ignore the message. After ten seconds, the HAFM appliance performs the boot sequence from the basic input/output system (BIOS). During the boot sequence, the HAFM appliance performs additional POSTs and displays the following operational information at the LCD panel: — Host name. — System date and time.
Diagnostics Figure 9: HAFM 8 Login dialog box 6. Type a user ID and password (obtained in step 1, and both are case sensitive), and click Login. The HAFM application starts and the HAFM main window displays (Figure 10). Figure 10: HAFM 8 main window Did the main window display and does HAFM appear operational? YES NO ↓ An HAFM appliance problem is indicated. Event codes are not recorded. Go to “MAP 0800: Server Hardware Problem Determination” on page 133. Exit MAP.
Diagnostics ■ No status symbol indicates that the switch is operational. ■ A yellow triangle indicates that the switch is operating in degraded mode. ■ A red diamond indicates that the switch is not operational. ■ A grey square with yellow exclamation mark indicates that the status of the switch is unknown. Is a grey square with yellow exclamation mark associated with the icon representing the switch reporting the problem? YES NO ↓ Go to step 28.
Diagnostics ↓ A FRU failure or link incident is indicated. Go to step 38 to obtain event codes that identify the failure. Exit MAP. 27 A switch-to-HAFM appliance Ethernet link failure is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0400: Loss of Server Communication” on page 75. Exit MAP. 28 Is a red diamond (failure indicator) associated with the icon representing the switch reporting the problem? YES NO ↓ Go to step 30.
Diagnostics 31 Right-click the icon representing the switch reporting the problem. A pop-up menu appears. Click the Element Manager option from the menu. The Element Manager application opens and the Hardware View displays. At the Hardware View: ■ Observe that the Edge Switch Status table is yellow and the switch status is Minor Failure or Redundant Failure. ■ Inspect FRUs for a blinking red and yellow diamond (failed FRU indicator) that overlays the FRU graphic.
Diagnostics ↓ Go to step 35. 34 Beaconing is enabled for the FRU. 1. Consult the customer and next level of support to determine the reason FRU beaconing is enabled. 2. Disable FRU beaconing. a. At the Hardware View, right-click the FRU graphic. A pop-up menu appears. b. Click the Enable Beaconing option. The check mark disappears from the box adjacent to the option, and FRU beaconing is disabled.
Diagnostics Figure 11: Port Properties dialog box 2. Inspect the Operational State field. Does the Operational State field display a Segmented E_Port message? NO YES ↓ Expansion port (E_Port) segmentation is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port Problem Determination” on page 118. Exit MAP. A message displays indicating a link incident problem. Go to step 38 to obtain event codes.
Diagnostics Figure 12: Link Incident Log If a link incident occurred, the affected port number is listed with one of the following messages.
Diagnostics Note: If multiple event codes are found, note all codes and associated severity levels. Record the date, time, and listed sequence, and determine if the codes are related to the reported problem. Begin fault isolation with the most recent event code with the highest severity level. Other codes may accompany this event code, or may indicate a normal indication after a problem is recovered. 1. At the Hardware View, click Logs > Event Log. The Event Log displays (Figure 13).
Diagnostics 40 Is the green PWR LED at the switch front bezel illuminated? NO YES ↓ Go to step 45. 41 Is the switch connected to facility AC power and powered on? NO YES ↓ Go to step 44. 42 Connect the switch to facility AC power. Inspect the switch for indications of being powered on, such as: ■ At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). ■ Illuminated LEDs adjacent to Fibre Channel ports. ■ Audio emanations and airflow from cooling fans.
Diagnostics ■ Illuminated LEDs adjacent to Fibre Channel ports. ■ Audio emanations and airflow from cooling fans. Does the switch appear powered on? YES NO ↓ A power distribution problem is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0100: Power Distribution Analysis” on page 54. Exit MAP. A faulty PWR LED is indicated, but switch and Fibre Channel port operation is not disrupted.
Diagnostics YES NO ↓ The switch appears operational. Verify switch operation at the HAFM appliance. Go to step 20. 48 Check FRUs for failure symptoms. Are any amber LEDs associated with Fibre Channel ports illuminated? NO YES ↓ A Fibre Channel port failure is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0600: Port Failure and Link Incident Analysis” on page 100. Exit MAP.
Diagnostics 52 The link incident record provides the attached switch port number(s) and one or more of the following event codes and messages. Record all event codes that may relate to the reported problem.
Diagnostics MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the switch power distribution system, including defective AC power cords or redundant power supplies. 1 Was an event code 200 or 201, 202, 208 observed at the EWS Event Log or at the Edge Switch Event Log (HAFM appliance)? YES NO ↓ Go to step 9. 2 Table 5 lists event codes, brief explanations of the codes, and the associated steps that describe fault isolation procedures.
Diagnostics 4 A redundant power supply is disconnected from facility power, not properly installed, or has failed. Verify the power supply is connected to facility power. 1. Ensure the AC power cord associated with the power supply (PS0 or PS1) is connected to the rear of the switch and a facility power receptacle. If not, connect the cord as directed by the customer. 2. Ensure the associated facility circuit breaker is on. If not, ask the customer set the circuit breaker on. 3.
Diagnostics 2. At the HAFM appliance Hardware View, observe the graphic representing the power supply and ensure a failure symbol (blinking red and yellow diamond) does not appear. Is a failure indicated? YES NO ↓ The switch appears operational. Exit MAP. 8 Visual inspection or an event code 200 or 201 indicates one or both power supplies must be removed and replaced. Refer to “RRP: Redundant Power Supply” on page 198. ■ This procedure is concurrent and can be performed while switch power is on.
Diagnostics 10 Verify the switch is connected to facility power and is powered on. 1. Ensure the AC power cord associated with the power supply (PS0 or PS1) is connected to the rear of the switch and a facility power receptacle. If not, connect the cord as directed by the customer. 2. Ensure the associated facility circuit breaker is on. If not, ask the customer set the circuit breaker on. 3. Ensure the AC power cord is not damaged. If damaged, replace the cord. Continue to the next step.
Diagnostics YES NO ↓ One or both power supplies appear operational, but a power distribution failure through the CTP card is indicated. Go to step 17. 14 Ensure both power supplies are correctly installed and seated in the switch. If required, partially remove and reseat the power supplies. Refer to “RRP: Redundant Power Supply” on page 198. Was a corrective action performed? YES NO ↓ Go to step 16. 15 Verify operation of both power supplies. 1.
Diagnostics A dual power supply failure is not confirmed. Replace both original power supplies to avoid the cost of expending replacement FRUs. Continue to the next step. 17 One or both power supplies appear operational, but the CTP card is not receiving DC power. The in-card circuit breaker may have tripped due to a power surge, or the CTP card failed. Disconnect both power cords, then reconnect the power cords (power cycle the switch) to reset the CTP card.
Diagnostics 21 Ensure the switch reporting the problem is connected to facility AC power. Inspect the switch for indications of being powered on, such as: ■ At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). ■ Illuminated LEDs adjacent to Fibre Channel ports. ■ Audio emanations and airflow from cooling fans. Does the switch appear powered on? YES NO ↓ Go to step 13. Analysis for an Ethernet link or a CTP failure is not described in this MAP.
Diagnostics 24 At the Hardware View, does a grey square appear at the alert panel, a No Link status appear at the Edge Switch Status table, and graphical FRUs appear uninstalled? YES NO ↓ A green circle appears at the alert panel and the switch appears operational. Exit MAP. The grey square indicates the HAFM appliance cannot communicate with the switch because: ■ The switch-to-HAFM appliance Ethernet link failed. ■ AC power distribution in the switch failed, or AC power was disconnected.
Diagnostics MAP 0200: POST Failure Analysis When the switch is powered on, it performs a series of power-on self-tests (POSTs). When POSTs complete, the switch performs an initial program load (IPL) that loads firmware and brings the unit online. This MAP describes fault isolation for problems that may occur during the POST/IPL process. If an error occurs, the POST/IPL process continues in an attempt to initialize the switch and bring it online.
Diagnostics Table 6: MAP 200 Event Codes Event Code Explanation Action 400 Power-up diagnostic failure. Go to step 4. 411 Firmware fault. Go to step 8. 4 POST/IPL diagnostics detected a FRU failure as indicated by event code 400 with supplementary event data. 1. At the EWS Event Log or the Edge Switch Event Log, examine the first two bytes (0 and 1) of event data associated with event code 400. 2. Byte 0 is a FRU code that indicates the failed component.
Diagnostics ■ Perform the data collection procedure as part of FRU removal and replacement. ■ If multiple power supply failures occurred, connect the switch to facility AC power after both power supplies are replaced. Caution: Do not remove a power supply unless a replacement FRU is immediately available. To avoid product overheating, a removed power supply must be replaced within five minutes. Did fan module (power supply) replacement solve the problem? NO YES ↓ The switch appears operational.
Diagnostics 8 POST/IPL diagnostics detected a firmware failure (as indicated by event code 411) and performed an online dump. All Fibre Channel ports reset after the failure and devices momentarily logout, login, and resume operation. Perform the data collection procedure and return the CD to HP for analysis. Exit MAP.
Diagnostics MAP 0300: HAFM Appliance Software Problem Determination This map describes isolation of HAFM appliance application problems, including those associated with the Windows 2000 Professional operating system, HAFM application, or Edge Switch 2/24 Element Manager application. 1 Did the HAFM appliance lock up or crash without displaying a warning or error message? YES NO ↓ Go to step 4. 2 An application or operating system problem is indicated.
Diagnostics 2. Click Task Manager. The Windows Task Manager dialog box displays with the Applications page open by default (Figure 15). Figure 15: Windows Task Manager dialog box (Applications page) 3. Select (highlight) the HAFM entry and click End Task. HAFM closes. Continue to the next step. 3 Attempt to clear the problem by rebooting the HAFM appliance. 1. At the Windows 2000 desktop, click Start at the left side of the task bar (bottom of the desktop), then click Shut Down.
Diagnostics c. After a few seconds, the LCD panel displays the following message pertaining to boot sequence selection (Figure 16): Boot from LAN? Press Figure 16: LCD panel during boot sequence d. Ignore the message. After ten seconds, the HAFM appliance performs the boot sequence from the BIOS. During the boot sequence, the HAFM appliance performs additional POSTs and displays the following operational information at the LCD panel: — Host name. — System date and time.
Diagnostics 4 Did HAFM display a dialog box with the message Connection to management server lost - click OK to exit application or HAFM error n (where n is an error message number 1 through 8 inclusive)? NO YES ↓ An HAFM application error occurred. Click OK to close the window and close the application. Go to step 3. 5 Did HAFM display a window with the message The software version on this management server is not compatible with the version on the remote management server? YES NO ↓ Go to step 8.
Diagnostics 8 Did the Element Manager application display a window with the message Element Manager error 5001 or Element Manager error 5002? NO YES ↓ An Element Manager application error occurred. Click OK to close the window and close the SAN management and Element Manager applications. Go to step 3. 9 Did the Element Manager application display a window with the message Send firmware failed? YES NO ↓ Go to step 11.
Diagnostics NO YES ↓ Exit MAP. Contact the next level of support. Exit MAP. 13 Did the HAFM appliance lock up or crash and display a Dr. Watson for Windows 2000 dialog box (Figure 17)? Figure 17: Dr. Watson for Windows 2000 dialog box YES NO ↓ Go to step 14. An HAFM application error occurred and transmitted a handling exception event to the operating system. 1. Click Cancel to close the Dr. Watson for Windows 2000 dialog box and HAFM. 2.
Diagnostics Go to step 3. 14 Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? YES NO ↓ The HAFM appliance appears operational. Exit MAP. 15 Attempt to clear the problem by power cycling the HAFM appliance. 1. At the HAFM appliance, press the power ( ) button on the LCD panel to power off the HAFM appliance. 2. Wait approximately 30 seconds and press the power ( ) button to power on the HAFM appliance and perform POSTs.
Diagnostics — Virtual and physical memory capacity. 3. After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays HAFM appliance operational information. 4. After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance’s Windows 2000 desktop through a LAN connection to a browser-capable PC. Refer to the HP StorageWorks Edge Switch 2/24 Installation Guide for instructions on accessing the HAFM appliance desktop.
Diagnostics MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication This MAP describes fault isolation of the Ethernet communication link between a switch and the HAFM appliance, or between a switch and a web browser PC running the EWS interface. Failure indicators include: ■ Event codes recorded at the EWS Event Log or Edge Switch Event Log. ■ At the web browser PC, A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message.
Diagnostics 3 A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: ■ The switch-to-PC Internet (Ethernet) link could not be established. ■ AC power distribution in the switch failed, or AC power was disconnected. ■ The switch CTP card failed. Continue to the next step. 4 Ensure the switch is connected to facility AC power.
Diagnostics 2. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in “MAP 0000: Start MAP” on page 32). The Username and Password Required dialog box appears. 3. Type the user name and password obtained in “MAP 0000: Start MAP” on page 32 and click OK. If the View panel does not display, wait five minutes and perform this step again.
Diagnostics Does the switch appear powered on? YES NO ↓ A power distribution problem is indicated. Go to “MAP 0100: Power Distribution Analysis” on page 54. Exit MAP. 9 At the front of the switch, inspect the amber ERR LED. Is the LED illuminated? NO YES ↓ A FRU failure or link incident is indicated. Go to “MAP 0000: Start MAP” on page 32. Exit MAP. 10 The switch-to-HAFM appliance Ethernet link failed.
Diagnostics 11 Transmit or receive errors for a switch’s Ethernet adapter exceeded a threshold, the switch-to-HAFM appliance link was not connected, or the switch-to-HAFM appliance link timed out. A problem with the Ethernet cable, Ethernet hub or hubs, or other LAN-attached device is indicated. Verify the switch is connected to the HAFM appliance through one or more Ethernet hubs. 1. Ensure an RJ-45 Ethernet cable connects the switch to an Ethernet hub.
Diagnostics 1 4 5 8 9 12 13 16 17 MID 20 21 MDIX 24 1 1 1 4 5 8 13 9 12 16 17 20 21 MID 1 MDIX 24 4 5 13 1 8 9 16 17 12 20 21 MID 24 MDIX 1 Figure 19: Daisy-Chained Ethernet Hubs 1. At the first (top) Ethernet hub, ensure an RJ-45 Ethernet patch cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in). 2.
Diagnostics 14 Verify operation of the Ethernet hub or hubs. Inspect each hub for indications of being powered on, such as: ■ Green Power LED illuminated. ■ Green Status LEDs illuminated. Is a hub failure indicated? YES NO ↓ Go to step 16. 15 Remove and replace the Ethernet hub. Refer to the supporting documentation shipped with the hub for instructions. Did hub replacement solve the problem? NO YES ↓ The switch-to-HAFM appliance connection is restored and appears operational. Exit MAP.
Diagnostics Perform the data collection procedure and return the CD to HP for analysis. Exit MAP. 18 A protocol mismatch occurred because HAFM and the switch firmware are not at compatible release levels. Recommend to the customer that the downlevel version (software or firmware) be upgraded. Does HAFM require upgrade? YES NO ↓ Go to step 20. 19 Upgrade HAFM. Refer to “Install or Upgrade Software” on page 190.
Diagnostics ■ Configure the HAFM appliance running the second instance of the application as a client workstation. Does the customer want the second HAFM appliance configured as a client? YES NO ↓ Power off the HAFM appliance reporting the Duplicate Session communication problem. Exit MAP. 22 Determine the internet protocol (IP) address of the HAFM appliance running the first instance of HAFM. 1.
Diagnostics 23 Configure the HAFM appliance reporting the Duplicate Session communication problem as a client. 1. At the HAFM main window, click SAN > Logout. The application logs out and the HAFM Login dialog box displays. 2. Type a user ID and password (obtained in “MAP 0000: Start MAP” on page 32, and both are case sensitive). 3. Type the IP address of the HAFM appliance running the first instance of HAFM in the Network Address field. 4. Click Login. HAFM opens and the HAFM main window displays.
Diagnostics Note: The following steps describe inspecting the IP address using HyperTerminal serial communication software. 5. At the Windows Workstation menu, click Programs > Accessories > Communications > HyperTerminal. The Connection Description dialog box displays 6. Type Edge Switch 2/24 in the Name field and click OK. The Connect To dialog box displays. 7. Ensure the Connect using field displays COM1 or COM2 (depending on the serial communication port connection to the switch), and click OK.
Diagnostics 16. Disconnect the RS-232 null modem cable from the switch and the maintenance terminal. Replace the protective cap over the maintenance port. Continue to the next step. 25 Define the switch’s correct IP address (determined in step 24) to the HAFM appliance. 1. From the HAFM main window, click Discover > Setup. The Discover Setup dialog box displays (Figure 21). Figure 21: Discover Setup dialog box 2.
Diagnostics Figure 23: Domain Information dialog box (IP Address page) 4. Type the correct switch IP address in the IP Address field. 5. Click OK to save the new IP address, close the dialog box, and redefine the switch to HAFM. 6. Click OK to close the Discover Setup dialog box and return to HAFM.
Diagnostics 3. Click Yes to delete the switch. 4. At the HAFM main window, click Discover > Setup. The Discover Setup dialog box displays. 5. Click Add. The Domain Information dialog box displays with the IP Address page open by default (Figure 23). 6. Type a switch description in the Description field. 7. Type the switch IP address (determined by the customer’s network administrator) in the IP Address field. 8.
Diagnostics MAP 0500: FRU Failure Analysis This MAP describes fault isolation for the switch and FRUs. Failure indicators include: ■ An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance). ■ The amber LED on the FRU illuminates. ■ A Failed message associated with a FRU at the EWS interface. ■ The amber emulated LED on a power supply at the Hardware View illuminates.
Diagnostics Table 9: MAP 500 Event Codes (Continued) Event Code Explanation Action 440 Embedded port hardware failed. Go to step 10. 810 High temperature warning (CTP thermal sensor). Go to step 9. 811 Critically hot temperature warning (CTP thermal sensor). Go to step 9. 3 Is fault isolation being performed at the switch? YES NO ↓ Fault isolation is being performed at the EWS interface or HAFM appliance. Go to step 11.
Diagnostics YES NO ↓ Go to step 7. 6 Visual inspection or an event code 300, 301, 302, 303, 304, or 305 indicates one or more cooling fans failed, and one or both power supplies (combined FRUs) must be removed and replaced. Refer to “RRP: Redundant Power Supply” on page 198. ■ This procedure is concurrent and can be performed while switch power is on. ■ If multiple fan failures caused a thermal shutdown, connect the switch to facility AC power after the power supply(s) are replaced.
Diagnostics 2. Disable unit beaconing. a. At the Hardware View, right-click the front bezel graphic (away from a FRU). A pop-up menu appears. b. Click the Enable Unit Beaconing option. The check mark disappears from the box adjacent to the option, and unit beaconing is disabled. Was switch beaconing enabled because a FRU failure or degradation was suspected? NO YES ↓ Go to step 1. The switch appears operational. Exit MAP.
Diagnostics 11 Is fault isolation being performed at the EWS interface? YES NO ↓ Fault isolation is being performed at the HAFM appliance. Go to step 16. 12 Does the EWS interface appear operational? NO YES ↓ Go to step 14. 13 A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: ■ The switch-to-PC Internet link could not be established.
Diagnostics Does the Status field display a Failed message for the CTP? NO YES ↓ A CTP card failure is indicated. Replace the switch. Exit MAP. Additional analysis is not described in this MAP. Go to “MAP 0000: Start MAP” on page 32. If this is the second time at this step, contact the next level of support. Exit MAP.
Diagnostics MAP 0600: Port Failure and Link Incident Analysis This MAP describes fault isolation for shortwave laser small form factor pluggable (SFP) optical transceivers, longwave laser SFP optical transceivers, and Fibre Channel link incidents. Failure indicators include: ■ An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance). ■ A link incident event code recorded at the console of an OSI server attached to the switch reporting the problem.
Diagnostics Table 10: MAP 600 Event Codes Event Code Explanation Action 080 Unauthorized worldwide name. Go to step 21. 081 Invalid attachment. Go to step 22. 506 Fibre Channel port failure. Go to step 6. 507 Loopback diagnostics port failure. Go to step 18. 512 SFP optical transceiver nonfatal error. Go to step 6. 514 SFP optical transceiver failure. Go to step 6. 581 Implicit incident. Go to step 34. 582 Bit error threshold exceeded. Go to step 34.
Diagnostics 6 As indicated by a message or event code 506, 512, or 514, a Fibre Channel port failed and the SFP optical transceiver must be removed and replaced. Refer to “RRP: SFP Optical Transceiver” on page 195. ■ This procedure is concurrent and can be performed while the switch is powered on and operational. ■ Verify location of the failed port. ■ Replace the optical transceiver with a transceiver of the same type (shortwave or longwave).
Diagnostics The switch CTP card failed. ■ Continue to the next step. 10 Ensure the switch is connected to facility AC power. Inspect the switch for indications of being powered on, such as: ■ At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). ■ Illuminated LEDs adjacent to Fibre Channel ports. ■ Audio emanations and airflow from cooling fans.
Diagnostics Table 11: Port Operational States and Actions (EWS) (Continued) Operational State Action Invalid Attachment Go to step 22. Link Reset Go to step 33. Not Installed Go to step 12. 12 Install an SFP optical transceiver in the port receptacle. Refer to “RRP: SFP Optical Transceiver” on page 195. ■ This procedure is concurrent and can be performed while the switch is powered on and operational. ■ Verify location of the failed port.
Diagnostics 16 Inspect the port state and LED status for all ports with an attention indicator. 1. At the Hardware View, double-click the port graphic with the attention indicator. The Port Properties dialog box displays. 2. Inspect the Operational State field at the Port Properties dialog box, and the emulated green and amber LEDs adjacent to the port at the Hardware View. 3.
Diagnostics ■ Link failure - loss of signal or loss of synchronization ■ Link failure - not-operational primitive sequence (NOS) received ■ Link failure - primitive sequence timeout ■ Link failure - invalid primitive sequence received for the current link state Did one of the listed messages appear in the Link Incident Log? YES NO ↓ The switch appears operational. Exit MAP. Go to step 34.
Diagnostics 20 Beaconing is enabled for the port. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2. Disable port beaconing. a. At the Hardware View, right-click the port graphic. A pop-up menu appears. b. Click the Enable Beaconing option. The check mark disappears from the box adjacent to the option, and port beaconing is disabled. Was port beaconing enabled because port failure or degradation was suspected? YES NO ↓ The switch appears operational.
Diagnostics 22 As indicated by a message or event code 081, a port has an invalid attachment. The information in the Port Properties dialog box specifies the reason as listed in Table 15. Table 13: Invalid Attachment Reasons and Actions Reason Action Unknown Contact the next level of support. ISL connection not allowed. Go to step 23. Incompatible switch. Go to step 24. External loopback plug connected. Go to step 25. N-Port connection not allowed. Go to step 23. Non-HP switch at other end.
Diagnostics ■ Click expansion port (E_Port) if the port is cabled to a fabric element (director or switch) to form an ISL. 4. Click Activate to save the configuration information and close the window. Did reconfiguring the port type solve the problem? NO YES ↓ The switch appears operational. Exit MAP. Contact the next level of support. Exit MAP.
Diagnostics Figure 25: Configure Fabric Parameters dialog box 3. Choose the operating mode as follows: ■ Choose Open Fabric 1.0 from the Interop Mode list box. ■ Choose Homogeneous from the Interop Mode list box. 4. Click Activate to save the selection and close the window. Did configuring the operating mode solve the problem? NO YES ↓ The switch appears operational. Exit MAP. Contact the next level of support. Exit MAP.
Diagnostics 27 A port connection timed out because of an unresponsive device (node) or an ISL connection was not allowed because of a security violation (authorization failure reject). Check the port status and clean the fiber-optic connectors on the cable. 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline. 2. Block the port.
Diagnostics Figure 26: Switch Binding - State Change dialog box 2. Ensure the Enable Switch Binding check box is enabled (checked) for both switches. 3. Ensure the Connection Policy radio buttons are compatible for both switches. 4. Click Activate for each switch. The switch binding feature is consistently enabled for both switches. Did configuring the switch binding parameters solve the problem? NO YES ↓ The switch appears operational. Exit MAP. Contact the next level of support. Exit MAP.
Diagnostics Figure 27: Fabric Binding dialog box 2. At the Fabric List section, ensure the Enable/Disable check box is enabled (checked) for the fabric containing both switches. 3. At the Membership List of section, update the membership list for both elements to ensure interswitch compatibility, then click OK. The fabric binding feature is consistently enabled for both switches. Did updating the fabric membership lists solve the problem? NO YES ↓ The switch appears operational. Exit MAP.
Diagnostics Figure 28: Switch Binding - Membership List dialog box 2. At the Switch Binding - Membership List dialog box ensure the Switch Membership List is updated and correct for each switch, then click Activate for each switch. The switch binding feature is consistently enabled for both switches. Did updating the switch membership lists solve the problem? NO YES ↓ The switch appears operational. Exit MAP. Contact the next level of support. Exit MAP.
Diagnostics 33 The switch and attached device are performing a Fibre Channel link reset. This is a transient state. Wait approximately 30 seconds and inspect port state and LED behavior. Did the link recover and resume operation? NO YES ↓ The Fibre Channel link and switch appear operational. Exit MAP. Go to step 1.
Diagnostics 35 Inspect the fiber-optic jumper cable attached to the port and ensure the cable is not bent and connectors are not damaged. If the cable is bent or connectors are damaged: 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline. 2. Block the port. Refer to “Clean Fiber-Optic Components” on page 167. 3. Remove and replace the fiber-optic jumper cable. 4.
Diagnostics Did the link incident recur? YES NO ↓ The Fibre Channel link and switch appear operational. Exit MAP. 38 Disconnect the fiber-optic jumper cable from the switch port and connect the cable to a spare port. Is a link incident reported at the new port? YES NO ↓ Go to step 40. 39 The attached device is causing the recurrent link incident. Notify the customer of the problem and have the system administrator: 1. Inspect and verify operation of the attached device. 2.
Diagnostics MAP 0700: Fabric, ISL, and Segmented Port Problem Determination This MAP describes isolation of fabric logout, interswitch link (ISL), and E_Port segmentation problems. Failure indicators include: ■ An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance). ■ A segmentation reason associated with a Fibre Channel port at the EWS interface. ■ A yellow triangle (attention indicator) appears adjacent to a port graphic at the alert panel of the Hardware View.
Diagnostics Table 14: MAP 700 Event Codes (Continued) Event Code Explanation Action 071 Switch is isolated. Go to step 14. 072 E_Port connected to unsupported switch. Go to step 22. 140 Congestion detected on an ISL. Go to step 23. 142 Low BB_Credit detected on an ISL. Go to step 24. 150 Zone merge failure. Go to step 25. 3 Is fault isolation being performed through the EWS interface? YES NO ↓ Fault isolation is being performed at the HAFM appliance. Go to step 6.
Diagnostics Table 15: Port Segmentation Reasons and Actions (EWS) Segmentation Reason Action Incompatible operating parameters. Go to step 15. Duplicate domain ID. Go to step 16. Incompatible zoning configurations. Go to step 17. Build fabric protocol error. Go to step 18. No principal switch. Go to step 20. No response from attached switch (hello timeout). Go to step 21.
Diagnostics Table 16: Port Segmentation Reasons and Actions (HAFM Appliance) Segmentation Reason Action Incompatible operating parameters. Go to step 15. Duplicate domain ID. Go to step 16. Incompatible zoning configurations. Go to step 17. Build fabric protocol error. Go to step 18. No principal switch. Go to step 20. No response from attached switch (hello timeout). Go to step 21. 9 A minor error occurred that caused the Fabric Services database to be re-initialized to an empty state.
Diagnostics All interswitch links resume operation after CTP reset. Perform the data collection procedure and return the CD to HP for analysis. Exit MAP. 12 As indicated by an event code 062, the Fabric Controller software detected a path to another fabric element (director or switch) in a multiswitch fabric that traverses more than three interswitch links (hops). Fibre Channel frames may persist in the fabric longer than timeout values allow.
Diagnostics A 071 event code indicates the switch is isolated from all switches in a multiswitch fabric, and is accompanied by a 070 event code for each segmented E_Port. The 071 event code is resolved when all 070 events are corrected. Obtain supplementary event data for each 070 event code. 1. At the Hardware View, click Logs > Event Log. The Event Log displays. 2. Examine the first five bytes (0 through 4) of event data. 3. Byte 0 specifies the switch port number (00 through 23) of the segmented E_port.
Diagnostics Figure 30: Configure Fabric Parameters dialog box 5. Type the recommended E_D_TOV and R_A_TOV values, then click Activate. 6. Repeat steps d and e at the Hardware View for the switch attached to the segmented E_Port (second switch). Use the same E_D_TOV and R_A_TOV values. 7. Set both switches online. Refer to “Set the Switch Online or Offline” on page 174.
Diagnostics 4. At the Hardware View for the first switch reporting the problem, click Configure > Operating Parameters > Switch Parameters. The Configure Switch Parameters dialog box displays (Figure 31). Figure 31: Configure Switch Parameters dialog box 5. Type the customer-determined preferred domain ID value, then click Activate. 6. Repeat steps d and e at the Hardware View for the switch attached to the segmented E_Port (second switch). Use a different preferred domain ID value. 7.
Diagnostics — Other characters must be alphanumeric (a through z or 0 through 9), dollar sign ($), hyphen (-), caret (^), or underscore (_). 2. Close the Element Manager application (Hardware View). The HAFM main window (still active) displays. 3. At the HAFM main window physical map, right- click the blue background representing the fabric containing the switch reporting the problem. A pop-up menu appears. 4. Click the Zoning option from the menu.
Diagnostics Figure 33: Zoning dialog box (Active Zone Set tab) 6. Inspect zone names in the active zone set to determine the incompatible name. 7. Modify the incompatible zone name as directed by the customer: a. At the Zoning dialog box, click the Zone Library tab. The dialog box returns to the Zone Library page. b. At the Zones field, right-click the zone name to be changed. A pop-up menu appears. c. Click the Rename option from the menu. The selected zone name remains highlighted in blue.
Diagnostics 18 A switch E_Port segmented because a build fabric protocol error was detected. 1. Disconnect the fiber-optic jumper cable from the segmented E_Port. 2. Reconnect the cable to the same port. Did disconnecting and reconnecting the cable solve the problem and did both switches join through the ISL to form a fabric? NO YES ↓ The switch, associated ISL, and multiswitch fabric appear operational. Exit MAP. 19 Initial program load (IPL) the switch.
Diagnostics 4. At the Switch Priority field, click Principal, Never Principal, or Default (the default setting is Default). The switch priority value designates the fabric’s principal switch. The principal switch is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric switches (including itself). Principal is the highest priority setting, Default is the next highest, and Never Principal is the lowest priority setting.
Diagnostics Advise the customer of the problem and disconnect the interswitch link to the unsupported switch. Exit MAP. 23 A 140 event code occurs only if the optional OpenTrunking feature is enabled. The event code indicates OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold. No action is required for an isolated event.
Diagnostics Did the corrective action solve the problem and relieve the reported low BB_Credit condition? NO YES ↓ The ISL appears operational. Exit MAP. Contact the next level of support. Exit MAP. 25 A 150 event code indicates a zone merge process failed during ISL initialization. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame.
Diagnostics ■ Failure reason 08–An invalid zone set format caused an error in a zone merge frame. ■ Failure reason F0–A retry limit reached condition caused an error in a zone merge frame. ■ Failure reason F1–An invalid response length condition caused an error in a zone merge frame. ■ Failure reason F2–An invalid response code caused an error in a zone merge frame. Disconnect the fiber-optic jumper cable from the E_Port reporting the problem, then reconnect the cable to the same port.
Diagnostics MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem Determination This MAP describes isolation of hardware-related problems with the customer-supplied server communicating with the switch through the EWS interface. This MAP also describes isolation of problems related to the HAFM appliance hardware. The MAP provides high-level fault isolation instructions only. Refer to the documentation provided with the server for detailed problem determination and resolution.
Diagnostics YES NO ↓ Analysis for the HAFM appliance failure is not described in this MAP. Contact the next level of support. Exit MAP. 4 At the HAFM appliance, close the HAFM application. 1. Click SAN > Shutdown. An HAFM Message dialog box displays (Figure 34). Figure 34: HAFM Message dialog box 2. Click Yes to close HAFM. 3. Close any other applications. Continue to the next step. 5 Inspect the available random access memory (RAM).
Diagnostics 6 Reboot the HAFM appliance and perform system diagnostics. 1. At the Windows 2000 desktop, click Start at the left side of the task bar (bottom of the desktop), then click Shut Down. The Shut Down Windows dialog box displays. 2. Click the Shut Down option from the list box and click OK. The HAFM appliance powers down. 3. Wait approximately 30 seconds and press the power ( ) button on the LCD panel to power on the HAFM appliance and perform POSTs. During POSTs: a.
Diagnostics Did POSTs detect a problem? NO YES ↓ An HAFM appliance hardware problem exists. Refer to the supporting documentation shipped with the HAFM appliance for instructions on resolving the problem. Exit MAP. 7 After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance Windows 2000 desktop through a LAN connection to a browser-capable PC. Refer to the HP StorageWorks Edge Switch 2/24 Installation Guide for instructions on accessing the HAFM appliance desktop.
Diagnostics 10 Reboot the HAFM appliance. 1. At the Windows 2000 desktop, click Start at the left side of the task bar (bottom of the desktop), then click Shut Down. The Shut Down Windows dialog box displays. 2. Click the Shut Down option from the list box and click OK. The HAFM appliance powers down. 3. Wait approximately 30 seconds and press the power ( ) button on the LCD panel to power on the HAFM appliance and perform POSTs. During POSTs: a. The green LCD panel illuminates. b.
Diagnostics 5. After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance Windows 2000 desktop through a LAN connection to a browser-capable PC. Refer to the HP StorageWorks Edge Switch 2/24 Installation Guide for instructions on accessing the HAFM appliance desktop. HAFM starts and the HAFM Login dialog box displays. 6. At the HAFM Login dialog box, type a user ID and password (obtained in “MAP 0000: Start MAP” on page 32, and both are case sensitive), and click Login.
Diagnostics 13 Additional analysis for the failure is not described in this MAP. Contact the next level of support. Exit MAP.
Repair Information 3 This chapter describes the repair and repair-related procedures for the HP StorageWorks Edge Switch 2/24, and associated field-replaceable units (FRUs).
Repair Information Factory Defaults Table 21 lists the defaults for the passwords, and IP, subnet, and gateway addresses. Table 21: Factory-Set Defaults Item Default Customer password password Maintenance password level-2 IP address 10.1.1.10 Subnet mask 255.0.0.0 Gateway address 0.0.0.0 Procedural Notes Note: HAFM and Element Manager screens in this manual may not match the screens on your server and workstation.
Repair Information Using Log Information The HAFM, Element Manager, and EWS applications provide access to logs that provide information for administration, operation, and maintenance personnel. Each log stores up to 1,000 entries. The most recent entry displays at the top of a log. If a log is full, a new entry overwrites the oldest entry. Five logs are accessed through the HAFM application: ■ Audit Log—Displays a history of user actions performed through the HAFM application.
Repair Information ■ Edge Switch 2/24 Event Log—Displays a history of events for the switch, such as system events, degraded operation, FRU failures, FRU removals and replacements, port problems, Fibre Channel link incidents, and HAFM appliance-to-switch communication problems. All detected software and hardware failures are recorded in the Edge Switch 2/24 Event Log. The information is useful to maintenance personnel for fault isolation and repair verification.
Repair Information For a description of the EWS Logs and an explanation of the button functions at the bottom of the log window, refer to the hp StorageWorks Embedded Web Server User Guide. Viewing Logs You can view log data through the Master Log on the main window. However, if you want to see only certain types of events, for example only login/logout events (session events), open a specific log through the View Logs dialog box. To view a log, perform the following: 1.
Repair Information ■ To refresh the log, click Refresh. ■ To export log entries, refer to “Exporting Log Data” on page 146. 2. Click OK to close the dialog box. Exporting Log Data You can export HAFM log data in tab-delimited format. This feature is useful for providing the data to a third-party or including it in a report. 1. Choose Monitor > Logs, then choose one of the options. The View Logs dialog box displays, as shown in Figure 37. 2. Click Export. The Save dialog box displays. 3.
Repair Information Obtaining Port Diagnostic Information Fibre channel port diagnostics are performed at the switch and Element Manager application. These diagnostics include: ■ Inspecting port LEDs at the switch front panel or emulated port LEDs at the HAFM Hardware View. ■ Inspecting parameters at the HAFM appliance (Edge Switch 2/24 Element Manager application). ■ Inspecting parameters at the EWS interface (refer to the HP StorageWorks Embedded Web Server User Guide for more information).
Repair Information Table 22: Port Operational States Port State Online Blue/Green LED On or Blinking Amber LED Off Alert Symbol None Description An attached device is connected to the switch and ready to communicate, or is communicating through the switch with other attached devices. If the port remains online at 1.0625 Gb/s, the blue/green LED illuminates green. If the port remains online at 2.125 Gb/s, the blue/green LED illuminates blue.
Repair Information Table 22: Port Operational States (Continued) Port State Blue/Green LED Amber LED Alert Symbol Description No Light Off Off None No signal (light) is received at the switch port. This is a normal condition when there is no cable attached to the port or when the attached device is powered off. Inactive On Off Yellow Triangle The port is inactive. The reason displays in the Reason field at the Port Properties dialog box.
Repair Information Obtaining Port Information To obtain port operational information at the HAFM appliance (Edge Switch 2/24 Element Manager application), inspect parameters at the: ■ Port List View ■ Performance View ■ Port Properties dialog box ■ Port Technology dialog box Viewing the Port List View The Port List View provides status information for all switch ports. The information is useful to maintenance personnel for isolating port problems.
Repair Information ■ #—The switch port number (0 through 139 inclusive). ■ Name—The port name configured through the Configure Ports dialog box. ■ Block Config—The port status (Blocked or Unblocked). ■ State—The operating state of the port. Valid states are: — Online, Offline, or Testing — Beaconing — Invalid Attachment — Link Incident or Link Reset — No Light, Not Operational, or Port Failure — Segmented E_Port ■ Type—The type of port.
Repair Information Viewing the Performance View To view performance data, perform the following: 1. At the Hardware View, click the Performance tab. The Performance View displays, as shown in Figure 39. Figure 39: Performance View Each port bar graph in the upper portion of the view displays the instantaneous transmit or receive activity level for the port, and is updated every five seconds.
Repair Information When the mouse cursor is passed over a port bar graph (flyover), the graph highlights with a blue border and an information pop-up displays the port operational state or WWN of the attached device. Click a port bar graph to display statistics values for the port. Right-click a port bar graph to open a pop-up menu to: ■ Open the Port Properties, Node Properties, or Port Technology dialog boxes. ■ Block or unblock the port. ■ Enable or disable port beaconing.
Repair Information — Sync losses—Synchronization losses are detected because an attached device was reset or disconnected from the port. At the Hardware View, a yellow triangle displays to indicate a link incident. — Signal losses—Signal losses are detected because an attached device was reset or disconnected from the port. At the Hardware View, a yellow triangle displays to indicate a link incident.
Repair Information ■ Traffic statistics—These entries provide information about port traffic, including: — Percent link utilization (receive and transmit). — Fibre Channel frames received and transmitted. — Four-byte words received and transmitted. — Flows rerouted to and from ISLs. Viewing Port Properties To open the Port Properties dialog box, perform the following: 1. Double-click a port graphic at the Hardware View or a port row at the Port List View.
Repair Information ■ Type—The Port type (G_Port, F_Port, or E_Port) type of port (G_Port if nothing is attached to the port, F_Port if a device is attached to the port, and E_Port if the port is connected to another director or switch as part of an ISL). ■ Operating Speed—The operating speed of the port (Not Established, 1 Gb/s, or 2 Gb/s.). ■ Port WWN—The Fibre Channel WWN for the switch port. ■ Block Configuration—A user-configured state for the port (Blocked or Unblocked).
Repair Information Table 23: Invalid Attachment Messages and Explanations Message Explanation 01 Unknown. Invalid attachment reason cannot be determined. 02 ISL connection not allowed on this port. Port is configured as an F_Port, but connected to switch or director. 03 ELP rejected by the attached switch. This director or switch transmitted an exchange link protocol (ELP) frame that was rejected by the switch at the other end of the ISL (Invalid Attachment only).
Repair Information ■ Threshold Alert—If a threshold alert exists for the port, an alert indicator (yellow triangle) and the configured name for the alert appear. Viewing the Port Technology To open the Port Technology dialog box, perform the following: 1. Right-click a port graphic at the Hardware View or a port row at the Port List View. A menu displays, 2. Choose Port Technology. The Port Technology dialog box displays, as shown in Figure 41.
Repair Information Perform Loopback Tests This section describes procedures to perform an: ■ Internal loopback test–An internal loopback test checks internal port, serializer, and deserializer circuitry and checks for the presence of an optical transceiver, but does not check fiber-optic components of the installed transceiver. Operation of the attached device is disrupted during the test.
Repair Information 6. At the Diagnostics Test list box, select Internal Loopback. 7. Click Next. The message Press START TEST to begin diagnostics displays, and the Next button changes to a Start Test button. 8. Click Start Test. The test begins and: — The Start Test button changes to a Stop Test button. — The message Port xx: TEST RUNNING displays. — A red progress bar (indicating percent completion) travels from left to right across the Completion Status field.
Repair Information Note: At the start of the loopback test, the port can be online, offline, blocked, or unblocked. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. At the HAFM physical map, right-click the product icon representing the switch to be tested, then click Element Manager from the pop-up menu. The application opens. 4. Disconnect the fiber-optic jumper cable from the port. 5.
Repair Information 14. Remove the loopback plug and reconnect the fiber-optic jumper cable from the device to the port. 15. Reset the port: a. At the Hardware View, right-click the port graphic. A pop-up menu displays. b. Click the Reset Port option. A message box displays, indicating a link reset operation will occur. c. Click OK. The port resets. 16. Notify the customer the test is complete and the device can be reconnected to the switch and set online.
Repair Information Collecting Maintenance Data When the switch operational firmware detects a critical error or FRU failure, the switch automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the active CTP card, then initiates a failover to the operational FRU. The switch then transfers (through the Ethernet connection) the captured dump file from FLASH memory to the HAFM appliance hard drive.
Repair Information 4. Remove the backup disk from the HAFM appliance backup drive and insert a blank backup disk. 5. At the Save Data Collection dialog box, select the backup drive from the Look in: drop-down menu, then type a descriptive name for the collected maintenance data in the File name field. Ensure the file name has a .zip extension, then click Save. 6. A dialog box displays, as shown in Figure 43, with a progress bar that shows percent completion of the data collection process.
Repair Information Clean Fiber-Optic Components Perform this procedure as directed in this publication and when connecting or disconnecting fiber-optic cables from port optical transceivers (if necessary). To clean fiber-optic components: 1. Obtain the appropriate tools (portable can of oil-free compressed air and alcohol pads) from the fiber-optic cleaning kit. 2. Disconnect the fiber-optic cable from the transceiver.
Repair Information Power-On Procedure To power-on the switch: 1. One alternating current (AC) power cord is required for each power supply. Ensure power cord(s) are available to connect the switch to facility power. WARNING: A Hewlett-Packard-supplied power cord is provided for each switch power supply.
Repair Information Power-Off Procedure To power-off the switch: 1. Notify the customer the switch is to be powered off. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline (“Set Offline State” on page 175). 3. Disconnect power cord(s) from the power supply AC connectors at the rear of the switch.
Repair Information IML, IPL, or Reset the Switch This section describes procedures to IML, IPL, or reset the Edge Switch. An IML or reset is performed at the switch front panel using the IML/RESET button. An IPL is performed from the HAFM appliance (Element Manager application). The EWS interface does not provide an IML, IPL, or switch reset function. Caution: A reset should only be performed if a CTP card failure is indicated.
Repair Information Switch IML To IML the switch from the front panel: 1. Press and hold the IML/RESET button until the amber ERR LED blinks at twice the unit beaconing rate (approximately three seconds). 2. Release the button to IML the switch. During the IML, the switch-to-HAFM appliance Ethernet link drops momentarily and the following occur at the Hardware View: — As the network connection drops, the status table turns yellow, the Status field displays No Link, and the State field displays Link Timeout.
Repair Information Switch Reset To reset the switch from the front panel: 1. Press and hold the IML/RESET button for approximately ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaconing rate. — After holding the button for ten seconds, the ERR LED stops blinking, and all front panel LEDs illuminate. 2. Release the button to reset the switch. During the reset: — The green power (PWR) LED on the switch front panel illuminates.
Repair Information Set the Switch Online or Offline This section describes procedures to set the switch online or offline. These operating states are described as follows: ■ Online–when the switch is set online, an attached device can log in to the switch if the port is not blocked. Attached devices can communicate with each other if they are configured in the same zone. ■ Offline–when the switch is set offline, all switch ports are set offline.
Repair Information Set Offline State To set the switch offline: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. Double-click the icon representing the switch to be set offline. The Hardware View for the selected switch displays. 4. Choose Maintenance > Set Online State.
Repair Information Block and Unblock Ports This section describes procedures to block or unblock the switch Fibre Channel ports. Blocking a port prevents the attached device or fabric switch from communicating. A blocked port continuously transmits the offline sequence (OLS). Note: When a port is blocked, the operation of an attached Fibre Channel device is disrupted. Do not block a port unless directed to do so by a procedural step or the next level of support. Block a Port To block a port: 1.
Repair Information Unblock a Port To unblock a port: 7. Open the HAFM application. The View All - HAFM 8 main window displays. 8. Double-click the icon representing the switch for which a port will be unblocked. The Hardware View for the selected switch displays. 9. Move the pointer over the port and right-click the mouse to open a list of menu options. 10. Click Block Port. Note the check mark in the box adjacent to the menu item, indicating the port is blocked. The Unblocking Port warning box displays.
Repair Information Manage Firmware Versions Firmware is the internal operating code stored in FLASH memory on the switch’s CTP card. Up to eight versions can be stored on the HAFM appliance hard drive and made available for download to a switch through the switch Element Manager application. Service personnel can perform the following firmware management tasks: ■ Determine the firmware version active on a switch.
Repair Information 5. Click Close to return to the Hardware View. Add a Firmware Version The firmware version shipped with the switch is provided on the Edge Switch 2/24 documentation kit CD. Subsequent firmware versions for upgrading the switch are provided to customers through the HP web site. Note: When adding a firmware version, follow all the instructions in the release notes that accompany the firmware version. This information supplements information in this general procedure.
Repair Information e. If the new firmware version was downloaded to a PC (not the HAFM appliance), transfer the firmware version file to the HAFM appliance by CD-ROM or other electronic means. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. Double-click the icon representing the switch to which the firmware version will be added. The Hardware View for the selected switch displays. 4. Choose Maintenance > Firmware Library. The Firmware Library dialog box displays (Figure 47). 5.
Repair Information The New Firmware Description dialog box displays. Figure 49: Firmware Description dialog box 7. Enter a description (up to 24 characters) for the new firmware version and click OK. The description should include the installation date and text that uniquely identify the firmware version. 8. A Transfer Complete message box displays indicating the new firmware version is stored on the HAFM appliance hard drive. Click Close to close the message box. 9.
Repair Information 5. Enter a modified description (up to 24 characters) for the firmware version and click OK. It is recommended the description include the installation date and text that uniquely identifies the firmware version. 6. The new description for the firmware version displays in the Edge Switch 2/24 Firmware Library dialog box. 7. Click Close. Delete a Firmware Version To delete a switch firmware version from the library stored on the HAFM appliance hard drive: 1. Open the HAFM application.
Repair Information To download a firmware version to a switch: 1. Notify the customer that a firmware version is to be downloaded to the switch. The switch resets during the firmware download, causing Fibre Channel links to momentarily drop and attached devices to log out and log back in. Data frames lost during switch reset must be retransmitted. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. Before downloading firmware version XX.YY.ZZ to a switch, ensure version XX.YY.
Repair Information remains as the progress bar continues to travel across the dialog box. The bar progresses to 100% when the last file is transmitted to the CTP card. The switch then performs an IPL, during which the switch-to-HAFM appliance link drops momentarily and the following occur at the Element Manager application: — As the network connection drops, the Status table turns yellow, the Status field displays No Link, and the State field displays a reason message.
Repair Information Manage Configuration Data The Element Manager application provides maintenance options to back up, restore, or reset the configuration file stored in nonvolatile random-access memory (NV-RAM) on the switch CTP card. Configuration data in the file include: ■ Identification data (switch name, description, and location). ■ Port configuration data (port names, blocked states, extended distance settings).
Repair Information Restore the Configuration To restore the switch configuration file from the HAFM appliance: 1. Notify the customer that the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline (“Set Offline State” on page 175). 3. Open the HAFM application. The View All - HAFM 8 main window displays. 4.
Repair Information Reset Configuration Data Note: This procedure resets the switch IP address to the default of 10.1.1.10 and may disrupt server-to-switch communication. All optional features are disabled. To reset the switch data to the factory default settings: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2.
Repair Information c. At the HAFM application, choose Discover > Setup. The Discover Setup dialog box displays, as shown in Figure 52. Figure 52: Discover Setup dialog box d. Highlight the entry representing the reset switch in the Available Addresses window and click Change. The Domain Information dialog box displays, as shown in Figure 53. Figure 53: Domain Information dialog box e. Enter 10.1.1.10 in the IP Address field and click OK.
Repair Information b. Delete the icon representing the reset switch. At the HAFM application, choose Discover > Setup. The Discover Setup dialog box displays, as shown in Figure 52. c. Highlight the entry representing the reset switch in the Available Addresses window and click Remove. d. At the Discover Setup dialog box, click OK. The switch is no longer defined to the management server. e. Change a switch’s IP address through the maintenance port at the rear of the switch.
Repair Information Install or Upgrade Software This section describes the procedure to install or upgrade the HAFM application to the HAFM appliance. The HAFM application includes the switch Element Manager and HAFM services applications. The HAFM application shipped with the switch is provided on the HAFM Applications CD-ROM. Subsequent software versions for upgrading the switch are provided to customers through the HAFM Applications CD-ROM or through Hewlett-Packard’s home page.
Repair Information d. Ensure the correct directory path is specified at the Save in field and the correct file is specified in the File name field. Click Save. The new HAFM version is downloaded and saved to the HAFM appliance or PC hard drive. e. If the new HAFM version was downloaded to a PC (not the HAFM appliance), transfer the HAFM software version file to the HAFM appliance by CD-ROM or other electronic means. 3. Choose Start > Run. The Run dialog box displays, as shown in Figure 54.
Repair Information 7. Power off and reboot the HAFM appliance. a. Simultaneously press Ctrl + Alt + Delete to display the Windows 2000 Logon Information dialog box. b. Type the username and password and click OK. The Windows 2000 desktop displays. Note: If required, obtain the username and password from the customer or next level of support. 8. The HAFM application automatically opens and the HAFM 8 Log In dialog box displays. 9. Enter the HAFM appliance IP address in the Network Address field.
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FRU Removal and Replacement 4 This chapter describes the removal and replacement procedures (RRPs) for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Do not remove a FRU until a failure is isolated to that FRU. If fault isolation was not performed, see “MAP 0000: Start MAP” on page 32.
FRU Removal and Replacement Procedural Notes Note the following: 1. Read the removal and replacement procedures (RRPs) for that FRU before removing the FRU. 2. Follow all WARNING and CAUTION statements and statements in the preface of this manual. 3. After completing a FRU replacement, clear the event code reporting the failure and the event code reporting the recovery from the switch Event Log (at the HAFM appliance).
FRU Removal and Replacement RRP: SFP Optical Transceiver Use the following procedures to remove or replace an SFP optical transceiver from the front of the switch chassis. A list of tools required is provided. Tools Required The following tools are required to perform these procedures. ■ Protective cap (provided with the fiber-optic jumper cable). ■ Loopback plug (provided with the switch). ■ Fiber-optic cleaning kit. Removal To remove an SFP optical transceiver: 1.
FRU Removal and Replacement b. Grasp the wire locking bale and pull the transceiver from the port receptacle. 6. Perform one of the following to inspect the Event Log: — If at a Web browser connected to the EWS interface, click the Log tab at the Monitor panel. The Event Log displays. An event code 513 (SFP optics hot-removal completed) displays in the log. — If at the HAFM appliance, open the Hardware View and choose Logs > Event Log. The Event Log displays.
FRU Removal and Replacement — If at the HAFM appliance, open the Hardware View, choose Logs > Event Log. The Event Log displays. Ensure an event code 510 (SFP optics hot-insertion initiated) displays. If the event code does not appear in the log, go to “MAP 0000: Start MAP” on page 32 to isolate the problem. 7. Perform one of the following to verify port operation: If at a Web browser connected to the EWS interface, open the Switch tab at the View panel and: a.
FRU Removal and Replacement — If at the HAFM appliance, open the Hardware View, right-click the front panel bezel graphic (away from a FRU) to open a menu. Click the Clear System Error Light menu selection. RRP: Redundant Power Supply Use the following procedures to remove or replace a redundant power supply (with internal cooling fans) from the rear of the switch chassis. Removal To remove a redundant power supply: 1. Identify the defective power supply from: — The illuminated amber LED on the FRU.
FRU Removal and Replacement Figure 56: Redundant power supply removal and replacement 4. Perform one of the following to inspect the Event Log. Note that multiple events appear because the power supply contains three internal cooling fans. If at a Web browser connected to the EWS interface, click the Log tab at the Monitor panel. The Event Log displays. The following event codes appear: — 200–Power supply AC voltage failure (recorded when AC power is disconnected).
FRU Removal and Replacement Replacement To replace a redundant power supply: 1. Remove the replacement power supply from its shipping container. 2. Inspect the rear of the power supply for bent or broken connector pins that may have been damaged during shipping. If any pins are damaged, obtain a new power supply. 3. Position the power supply in the rear of the switch chassis as shown in part (B) of Figure 56. Ensure the finger handles are disengaged and rotated 90 degrees outward. a.
FRU Removal and Replacement If at the HAFM appliance, open the Hardware View, click Logs > Event Log. The Event Log displays. Ensure the following event codes appear. If the event codes do not appear, go to “MAP 0000: Start MAP” on page 32 to isolate the problem. — 207–Power supply installed. — 313–A cooling fan propeller has recovered (first fan). — 314–A cooling fan propeller has recovered (second fan). — 315–A cooling fan propeller has recovered (third fan). — 203–Power supply AC voltage recovery. 7.
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Illustrated Parts Breakdown 5 This chapter provides an illustrated parts breakdown for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. Exploded-view illustrations portray the switch disassembly sequence. Illustrated FRUs are numerically keyed to associated tabular parts lists. The parts lists also include part numbers, descriptions, and quantities.
Illustrated Parts Breakdown Front-Accessible FRUs The front-accessible switch FRUs are illustrated and described in Figure 57 and Table 25. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 57: Front-accessible FRUs Table 25: Front-Accessible FRU Parts List Ref. 206 Part Number Description Qty. N/A 316147-001 Base assembly, Edge Switch 2/24, without optics N/A 1 300834-B21 Transceiver, optical, SFP, shortwave laser, LC connector, 2.
Illustrated Parts Breakdown Rear-Accessible FRUs The rear-accessible switch FRUs are illustrated and described in Figure 58 and Table 26. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 58: Rear-accessible FRUs Table 26: Rear-Accessible FRU Parts List Ref. Part Number Description Qty. N/A 316147-001 Base assembly, Edge Switch 2/24 N/A 1 316148-001 Power supply assembly, 70-watt rated, 3.
Illustrated Parts Breakdown Miscellaneous Parts Table 28 is a list of miscellaneous parts. Table 27: Miscellaneous Parts Part Number 208 Description Qty.
Messages A This appendix lists information and error messages that appear in pop-up message boxes at the HP StorageWorks HA-Fabric Manager (HAFM) application and the Edge Switch 2/24 Element Manager application.
Messages HAFM Application Messages This section lists HAFM application information and error messages in alphabetical order. Table 29: HAFM application messages 212 Message Description Action A zone must have at least one zone member. When creating a new zone, one or more zone members must be added. Add one or more zone members to the new zone. A zone set must have at least one zone. When creating a new zone set, one or more zones must be added. Add one or more zones to the new zone set.
Messages Table 29: HAFM application messages (Continued) Message Description Action Are you sure you want to overwrite this zone set? The selected zone set will be overwritten in the zoning library. Click Yes to overwrite or No to cancel. Are you sure you want to remove all members from this zone? All members will be deleted from the selected zone. Click Yes to delete the members or No to cancel the operation. Cannot add a switch to a zone.
Messages Table 29: HAFM application messages (Continued) Message 214 Description Action Cannot display route. Error 9. An internal error occurred while trying to show routes. Retry the operation. If the condition persists, contact support personnel and report the problem. Cannot display route. No active zone enabled. You cannot show the route through a fabric with no active zone. Enable the default zone or activate a zone set before attempting to show the route. Cannot display route.
Messages Table 29: HAFM application messages (Continued) Message Description Action Cannot perform operation. Fabric is unknown. This message displays if no switches in the fabric are connected to the HAFM appliance. Ensure at least one fabric-attached switch or director has an Ethernet connection to the HAFM appliance and retry the operation. Cannot perform operation. The list of attached nodes is unavailable.
Messages Table 29: HAFM application messages (Continued) Message 216 Description Action Could not export log to file. A log file input/output (I/O) error occurred and the file could not be saved to the specified destination. The disk may be full or write protected. If the disk is full, use another disk. If the disk is write protected, change the write-protect properties or use another disk. Default zoning is not supported in Open Fabric Mode.
Messages Table 29: HAFM application messages (Continued) Message Description Action Duplicate zone member in zone configuration. More than one instance of a zone member is defined in a zone. Delete one of the duplicate zone members from the zone. Element Manager instance is currently open. A product cannot be deleted while an instance of the Element Manager application is open. Close the Element Manager application, then delete the product.
Messages Table 29: HAFM application messages (Continued) Message 218 Description Action Error removing zone or zone member. The HAFM application encountered an internal error. Try the operation again. If the problem persists, contact the next level of support. Error transferring files < message >. An error occurred while transferring files from the PC hard drive to the HAFM application. The message varies, depending on the problem. Try the file transfer operation again.
Messages Table 29: HAFM application messages (Continued) Message Description Action HAFM appliance is shutting down. Connection will be terminated. The HAFM application is closing and terminating communication with the attached product. Reboot the HAFM appliance. If the problem persists, contact the next level of support. HAFM appliance could not log you on. Verify your username and password.
Messages Table 29: HAFM application messages (Continued) Message 220 Description Action Invalid network address. The IP address specified for the product is unknown to the domain name server (invalid). Verify and enter a valid product IP address. Invalid port number. Valid ports are (0-< nn >). The user has specified an invalid port number. Specify a valid port number, in the range 0 to the maximum number of ports on the product minus one.
Messages Table 29: HAFM application messages (Continued) Message Description Action Invalid World-Wide Name or nickname. The specified world-wide name format is invalid. The valid format is eight two-digit hexadecimal numbers separated by colons (xx:xx:xx:xx:xx:xx:xx:xx). Retry the operation using a valid WWN or nickname. Invalid World-Wide Name. Valid WWN format is xx:xx:xx:xx:xx:xx:xx:xx. The specified world-wide name format is invalid.
Messages Table 29: HAFM application messages (Continued) Message 222 Description Action No Element Managers installed. No Director or Edge Switch Element Manager application is installed on this workstation. Install the appropriate Element Manager to this workstation. No routing information available. No information is available for the route selected. Select a different route and retry the operation. No user selected. A user was not selected when the command was attempted.
Messages Table 29: HAFM application messages (Continued) Message Description Action Password and confirmation don’t match. Entries in the password field and confirmation password field do not match. The entries are case sensitive and must be the same. Enter the password and confirmation password again. Remote session support has been disabled. The connection between the specified remote workstation and the HAFM appliance was disallowed.
Messages Table 29: HAFM application messages (Continued) Message 224 Description Action The Administrator user cannot be deleted. The Administrator user is permanent and cannot be deleted from the Configure Users dialog box. Informational message only-no action is required. The Domain ID was not accepted. The World Wide Name and Domain ID must be unique in the Fabric Membership List.
Messages Table 29: HAFM application messages (Continued) Message Description The maximum number of products has already been configured. The number of managed HA Fabric Directors and Edge Switches (48) that can be defined to the HAFM application was reached. Delete an existing product before adding a new product. The maximum number of products of this type has already been configured.
Messages Table 29: HAFM application messages (Continued) Message 226 Description Action The maximum number of zones per zone set has already been configured. The maximum number of zones that can be defined in a zone set was reached. Delete an existing zone before adding a new zone to the zone set. The nickname does not exist. The entered nickname does not exist in the fabric. Configure the nickname to the appropriate product or select an existing nickname. The nickname is already assigned.
Messages Table 29: HAFM application messages (Continued) Message Description This switch is currently part of this fabric and cannot be removed from the Fabric Membership List. Isolate the switch from the fabric prior to removing it from the Fabric Membership List. A user attempted to remove a Director or Edge Switch from the fabric membership list using the Fabric Binding option, but the Director or Edge Switch is still part of the fabric.
Messages Table 29: HAFM application messages (Continued) Message 228 Description Action You must define at least one E-mail address. At least one e-mail address must be defined and configured for e-mail to be activated. Define an e-mail address at the Configure E-Mail dialog box. You must define at least one remote network address. At least one IP address for a remote workstation must be configured for a remote session to be activated.
Messages Element Manager Messages This section lists Edge Switch 2/24 Element Manager application information and error messages in alphabetical order. Table 30: Edge Switch 2/24 Element Manager Messages Message Description Action Activating this configuration will overwrite the current configuration. Confirmation to activate a new address configuration. Click Yes to confirm activating the new address configuration or No to cancel the operation. All configuration names must be unique.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 230 Description Action Cannot disable Switch Binding while Enterprise Fabric Mode is active and the switch is Online. User attempted to disable switch binding through the Switch Binding Change State dialog box, but Enterprise Fabric Mode is enabled.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action Cannot enable Open Trunking while Enterprise Fabric Mode is active and the switch is online. Enterprise Fabric mode is active and the switch is online and user is attempting to enable Open Trunking. This message only displays if the optional Open Trunking feature is installed.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 232 Description Action Cannot retrieve diagnostics results. Diagnostics results cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Cannot retrieve information for port. Information for the port cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action Cannot save SNMP configuration. SNMP configuration cannot be saved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Cannot set all ports to 1 Gb/sec due to port speed restriction on some ports.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 234 Description Action Cannot start data collection. Data collection cannot be started. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Cannot start firmware install while CTP synchronization is in progress. CTP synchronization is in progress while you are attempting to install firmware.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Could not write firmware to flash. Firmware could not be written to flash memory. Try again. If problem persists, contact support personnel. CUP name and port name are identical. Within the address configuration, one or more of the port names are the same as the CUP name. Make sure all names are unique for the ports and CUP name. Date entered is invalid. Date entered incorrectly.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 236 Description Action Duplicate community names require identical write authorizations. Duplicate community names exist that have conflicting or different write authorizations. Verify community names and whether a community name is duplicated with different write authorizations. Enterprise Fabric Mode will be disabled if any of the following parameters are disabled: Insistent Domain ID, Rerouting Delay, Domain RSCN's.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action Field has exceeded maximum number of characters. The maximum number of data entry characters allowed in the field was exceeded. Enter the information using the prescribed number of characters. File transfer aborted. User has stopped the file transfer. N/A. An informational message. File transfer is in progress. Firmware or data collection is being transferred. N/A. An informational message.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) 238 Message Description Action Installing this feature key, while online, will cause an IPL operation on the switch and a momentary loss of LAN connection. This operation is non-disruptive to the Fibre Channel traffic. Do you wish to continue installing this feature key? If the Edge Switch is online, installing the new feature key will cause an internal program load (IPL).
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action Invalid port number. Valid ports are (0–23). Port number must be within the range of ports for the specific switch model. For this model, the valid port numbers are 0–23. Enter a port number within the correct range. Invalid port swap. Port swap selection is not allowed. Ensure that each port selected for swap has not been previously swapped. Invalid response received from switch.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 240 Description Action Invalid value for R_A_TOV. Value for R_A_TOV must be an integer from 10 through 1200. Measured in tenths of a second. Enter a value from 10 to 1200. Invalid value for second (0–59). Value for second must be an integer from 0 through 59. Enter a value from 0 through 59. Invalid value for threshold (1-99)%.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action No file was selected. Action requires you to select a file Select a file. No firmware version file was selected. A file was not selected in the Firmware Library dialog box before an action, such as modify or send was performed. Click a firmware version in the dialog box to select it, then perform the action again. No firmware versions to delete.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) 242 Message Description Action Performing this action will overwrite the date/time on the switch. Warning that occurs when configuring the date and time through the Configure Date and Time dialog box, that the new time or date will overwrite the existing time or date set for the switch. Verify that you want to overwrite the current date or time.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action R_A_TOV must be greater than E_D_TOV. R_A_TOV must be greater than E_D_TOV. Change one of the values so that R_A_TOV is greater than E_D_TOV. Resource is unavailable. The specified operation cannot be performed because the product is unavailable. Verify that the HAFM appliance-to-product link is up. If the link is up, the HAFM appliance may be busy. Try the operation again later.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message 244 Description Action Switch Binding was removed from attached devices that are also participating in Port Binding. Please review the Port Binding Configuration. The device WWNs were removed from the Switch Membership List (SANtegrity Binding feature), but you should note that one or more of these devices still has security control in port binding.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) Message Description Action The firmware version already exists. Firmware version already exists in the database. N/A. An informational message. The HAFM appliance is busy processing a request from another Element Manager The HAFM appliance could not process the current request because it is busy handling a request from another Element Manager. Retry the operation later. If the condition persists, contact support personnel.
Messages Table 30: Edge Switch 2/24 Element Manager Messages (Continued) 246 Message Description Action This feature key does not include all of the features currently installed and cannot be activated while the switch is online. The feature set currently installed for this system contains features that are not being installed with the new feature key. To activate the new feature key, you must set the Edge Switch offline.
Event Codes B This appendix lists all three-digit HP StorageWorks Edge Switch 2/24 event codes and provides detailed information about each code. Event codes are listed in numerical order and in tabular format. An event is an occurrence (state change, problem detection, or problem correction) that requires user attention or that should be reported to a system administrator or service representative.
Event Codes Events can be recorded in the switch Event Logs at the HAFM appliance, at a remote workstation if E-mail and call-home features are enabled, or at a simple network management protocol (SNMP) workstation. An event may also illuminate the system error (ERR) light-emitting diode (LED) on the front panel. In addition to numerical event codes, the tables in this appendix also provide the following information about each code: ■ Message–a brief text string that describes the event.
Event Codes System Events (000 through 199) Table 31: Event Code 011 Message: Login Server database invalid. Severity: Minor. Explanation: Following an initial machine load (IML) or firmware download, the Login Server database failed its cyclic redundancy check (CRC) validation. All Fabric Services databases are initialized to an empty state, resulting in an implicit Fabric logout of all attached devices.
Event Codes Table 33: Event Code 031 Message: SNMP request received from unauthorized community. Severity: Informational. Explanation: An SNMP request containing an unauthorized community name was received and rejected with an error. Only requests containing authorized SNMP community names as configured through the switch Element Manager application are allowed. Action: Add the community name to the SNMP configuration using the switch Element Manager application.
Event Codes Table 35: Event Code 052 Message: Management Server internal error, asynchronous status report activation, or mode register update occurred. Severity: Informational. Explanation: An internal operating error was detected by the Management Server subsystem, an asynchronous status was reported to an attached host, or a mode register update occurred.
Event Codes Table 36: Event Code 061 Message: Fabric Controller database invalid. Severity: Minor. Explanation: Following an IML, or firmware download, the Fabric Controller database failed its CRC validation. All Fabric Controller databases are initialized to an empty state, resulting in a momentary loss of interswitch communication capability. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel.
Event Codes Table 38: Event Code 063 Message: Remote switch has too many ISLs. Severity: Major. Explanation: The switch indicated in the event data (Domain ID) has too many ISLs attached to it. That switch is unreachable from this switch. Action: Reduce the ISLs on the indicated fabric element to a number within the limits specified. Event Data: Byte 0 = domain ID of the fabric element (director or switch) with too many ISLs.
Event Codes Table 39: Event Code 070 (Continued) Event Data: 256 The first byte of event data (byte 0) specifies the E_Port number. The fifth byte (byte 4) specifies the segmentation reason as follows: 1 = Incompatible operating parameters. Ether the resource allocation time out value (R_A_TOV) or error detect time out value (E_D_TOV) is inconsistent between the switch and another fabric element (Director or Edge Switch).
Event Codes Table 39: Event Code 070 (Continued) Event Code: 070 (continued) Distribution: Switch EWS Event Log HAFM Appliance System Error LED ✔ Event Log E-Mail Host Call Home Sense Info Link Incident ✔ Table 40: Event Code 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other fabric elements (Director or Edge Switch). This event code is accompanied by one or more 070 event codes. Refer to the event data for the segmentation reason.
Event Codes Table 40: Event Code 071 (Continued) Event Code: 071 (continued) Event Data (continued): 4 = Build fabric protocol error. A protocol error was detected during incorporation of the switch into the fabric. Disconnect the E_Port link, reconnect the link, and IPL the switch. If the condition persists, perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. 5 = No principal switch.
Event Codes Table 42: Event Code 073 Message: Fabric initialization error. Severity: Informational. Explanation: An error was detected during the fabric initialization sequence, most likely caused by frame delivery errors. Event data is intended for engineering evaluation. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: Byte 0 = error reason code for engineering evaluation.
Event Codes Table 44: Event Code 080 Message: Unauthorized world-wide name. Severity: Informational. Explanation: The world-wide name of the device or switch plugged in the indicated port is not authorized for that port. Action: Change the port binding definition or plug the correct device or switch into this port. Event Data: Byte 0 = Port number reporting the unauthorized connection. Bytes 1–3 = reserved. Bytes 4–11 = WWN of the unauthorized device or fabric element.
Event Codes Table 45: Event Code 081 (Continued) Event Data: The first byte of event data (byte 0) specifies the port number. The fifth byte (byte 4) specifies the isolation reason as follows: 1 = Unknown–Isolation reason is unknown, but probably caused by failure of a device attached to the switch through an E_Port connection. Fault isolate the failed device or contact support personnel to report the problem. 2 = ISL connection not allowed–The port connection conflicts with the configured port type.
Event Codes Table 45: Event Code 081 (Continued) B = Unresponsive node–The attached node did not respond, resulting in a G_Port ELP timeout. Check the status of the attached device and clean the link’s fiber-optic components (cable and connectors). If the problem persists, contact support personnel to report the problem. C = ESA security mismatch–Processing of the Exchange Security Attribute (ESA) frame detected a security feature mismatch.
Event Codes Table 46: Event Code 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives an HAFM command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-HAFM appliance Ethernet link, and forces error recovery processing. When the link recovers, the command can be retried.
Event Codes Table 48: Event Code 140 Message: Congestion detected on an ISL. Severity: Informational. Explanatio n: Open Trunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Event Codes Table 50: Event Code 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation : Open Trunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion. Action: No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Event Codes Table 52: Event Code 150 Message: Zone merge failure. Severity: Informational. Explanation: During ISL initialization, the zone merge process failed. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame. This event code always precedes a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element in response to a zone merge frame. Refer to the event data for the failure reason.
Event Codes Table 52: Event Code 150 (Continued) Event Code: 150 (continued) Event Data (continued): Bytes 12–15 of the event data specify error codes as follows: 01 = Completion fail. 03 = Zone merge error–too many zones. 04 = Zone merge error–incompatible zones. 05 = Zone merge error–too long if reason = 0A. 06 = Zone set definition too long. 07 = Zone set name too short or not authorized. 08 = Invalid number of zones. 09 = Zone merge error–default zone states incompatible if reason = 0A.
Event Codes Table 53: Event Code 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures. Action: Perform the data collection procedure and return the backup disk to HP support personnel.
Event Codes Power Supply Events (200 through 299) Table 54: Event Code 200 Message: Power supply AC voltage failure. Severity: Major. Explanation: Alternating current (AC) input to the indicated power supply is disconnected or AC circuitry in the power supply failed. The second power supply assumes the full operating load for the switch. Action: Ensure the power supply is connected to facility AC power, and verify operation of the facility power source.
Event Codes Table 56: Event Code 202 Message: Power supply thermal failure. Severity: Major. Explanation: The thermal sensor associated with a power supply indicates an overheat condition that shut down the power supply. The second power supply assumes the full operating load for the switch. Action: Replace the failed power supply. Perform the data collection procedure and return the backup disk and failed power supply to HP support personnel.
Event Codes Table 58: Event Code 204 (Continued) Distribution: Switch EWS Event Log ✔ Edge Switch 2/24 Service Manual HAFM Appliance System Error LED Event Log E-Mail Host Call Home Sense Info Link Incident ✔ 271
Event Codes Table 59: Event Code 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the Switch was powered on and operational. The second power supply assumes the full operating load for the switch. Action: No action required or install an operational power supply. Event Data: No supplementary data included with this event.
Event Codes Table 61: Event Code 208 (Continued) Event Data: No supplementary data included with this event.
Event Codes Fan Module Events (300 through 399) Table 62: Event Code 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan (out of six) failed or is rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly associated with the failed fan. Action: Replace the power supply assembly containing the indicated fan module.
Event Codes Table 64: Event Code 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly (or assemblies) associated with the failed fans. Action: Replace the power supply assembly (or assemblies) containing the indicated fan modules.
Event Codes Table 66: Event Code 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fan is operational. The amber LED illuminates at the rear of both power supply assemblies the fans. Action: Replace both power supply assemblies. Event Data: The first byte of event data (byte 0) specifies the failed fan numbers.
Event Codes Table 68: Event Code 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan (out of six) recovered or the associated power supply assembly was replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number.
Event Codes Table 70: Event Code 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans (out of six) recovered or the associated power supply assembly (or assemblies) were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers.
Event Codes Table 72: Event Code 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans (out of six) recovered or both power supply assemblies were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers (0 through 5 inclusive).
Event Codes CTP Card Events (400 through 499) Table 74: Event Code 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a faulty field-replaceable unit (FRU) as indicated by the event data. Action: If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the power supply assembly.
Event Codes Table 76: Event Code 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers from the switch to the HAFM appliance, where it is stored for later retrieval through the data collection procedure.
Event Codes Table 78: Event Code 421 Message: Firmware download complete. Severity: Informational. Explanation: A switch firmware version was downloaded from the HAFM Appliance or Embedded Web Server. The event data indicates the firmware version in hexadecimal format xx.yy.zz bbbb, where xx is the release level, yy is the maintenance level, zz is the interim release level, and bbbb is the build ID. Action: No action required. Event Data: Bytes 0 and 1 = release level (xx).
Event Codes Table 80: Event Code 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanatio n: When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded. The number of interrupts is indicated by the event data. Action: No action required. SDRAM is probably malfunctioning intermittently.
Event Codes Table 81: Event Code 430 (Continued) Distribution: Switch EWS Event Log HAFM Appliance System Error LED ✔ Event Log E-Mail Host Call Home Sense Info Link Incident ✔ Table 82: Event Code 431 Message: Excessive Ethernet receive errors. Severity: Informational. Explanation: Receive error counters for the CTP card Ethernet adapter (sum of all counters) exceeded a threshold.
Event Codes Table 83: Event Code 432 Message: Ethernet adapter reset. Severity: Minor. Explanation: The CTP card Ethernet adapter was reset in response to an internally detected error. A card failure is not indicated. The switch-to-HAFM appliance connection terminates, but automatically recovers after the reset. Action: Perform the data collection procedure and return the backup disk to HP support personnel.
Event Codes Table 85: Event Code 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal CTP error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 through 7 = elapsed millisecond tick count.
Event Codes Table 86: Event Code 442 (Continued) Distribution: Switch EWS Event Log HAFM Appliance System Error LED ✔ Event Log E-Mail Host Call Home Sense Info Link Incident ✔ Table 87: Event Code 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required.
Event Codes Table 88: Event Code 453 Message: New feature key installed. Severity: Informational. Explanation: This event occurs when a new feature key is installed from the HAFM appliance or EWS interface. The switch performs an IPL when the feature key is enabled. Event data indicates which feature or features are installed. Action: No action required. Event Data: Byte 0 = feature description as follows: 00 through 04 = Flexport, 06 = open-system management server.
Event Codes Port Events (500 through 599) Table 90: Event Code 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Other ports remain operational if their LEDs are extinguished. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Perform a switch reset. If the problem persists, replace the switch.
Event Codes Table 91: Event Code 507 Message: Loopback diagnostics port failure. Severity: Informational. Explanation: A loopback diagnostic test detected a Fibre Channel port failure. Action: No action required. An event code 506 is generated if this diagnostic failure results in a hard port failure. Event Data: Byte 0 = port number (00 through 23). Byte 1 = engineering reason code. Bytes 4 through 7 = elapsed millisecond tick count. Bytes 8 through 11 = reason code specific. Byte 12 = test type.
Event Codes Table 92: Event Code 508 (Continued) Distribution: Switch EWS Event Log HAFM Appliance System Error LED ✔ Event Log E-Mail Host Call Home Sense Info Link Incident ✔ Table 93: Event Code 510 Message: SFP optical transceiver hot-insertion initiated. Severity: Informational. Explanation: Installation of a small form factor pluggable (SFP) optical transceiver was initiated with the switch powered on and operational.
Event Codes Table 95: Event Code 513 Message: SFP optical transceiver hot-removal completed. Severity: Informational. Explanation: An SFP optical transceiver was removed while the switch was powered on and operational. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Bytes 4 through 7 = elapsed millisecond tick count.
Event Codes Table 97: Event Code 523 Message: FL_Port open request failed. Severity: Informational. Explanation: When the indicated FL_Port attempted to open a loop device, the port open (OPN) sequence was returned. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Byte 1 = arbitrated loop physical address (AL_PA) of the device transmitting the OPN sequence.
Event Codes Table 99: Event Code 525 (Continued) Event Data: Byte 0 = port number (00 through 23). Distribution: Switch EWS Event Log HAFM Appliance System Error LED ✔ Event Log E-Mail Host Call Home Sense Info Link Incident ✔ Table 100: Event Code 581 Message: Implicit incident. Severity: Major. Explanation: An attached open systems interconnection (OSI) server recognized a condition caused by an event that occurred at the server. The event caused an implicit Fibre Channel link incident.
Event Codes Table 101: Event Code 582 Message: Bit error threshold exceeded. Severity: Major. Explanation: An attached OSI server determined the number of code violation errors recognized exceeded the bit error threshold. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure.
Event Codes Table 103: Event Code 584 Message: Not operational primitive sequence received. Severity: Major. Explanation: An attached OSI server received a not-operational primitive sequence (NOS). Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure. Go to “MAP 0000: Start MAP” on page 32 to perform fault isolation.
Event Codes Table 105: Event Code 586 Message: Invalid primitive sequence received for current link state. Severity: Major. Explanation: An attached OSI server recognized either a link reset (LR) or a link-reset response (LRR) sequence while in the wait-for-online sequence (OLS) state. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Event Codes Thermal Events (800 through 899) Table 106: Event Code 810 Message: High temperature warning (CTP card thermal sensor). Severity: Major. Explanation: The thermal sensor associated with a CTP card indicates the warm temperature threshold was reached or exceeded. Action: Replace the failed switch. Perform the data collection procedure and return the backup disk and faulty switch to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.
Event Codes Table 108: Event Code 812 Message: CTP card shutdown due to thermal violation. Severity: Major. Explanation: A CTP failed and was powered off because of excessive heat. This event follows an indication that the hot temperature threshold was reached or exceeded (event code 811). Action: Replace the failed switch. Perform the data collection procedure and return the backup disk and faulty switch to HP support personnel. Event Data: No supplementary data included with this event.
Event Codes 300 Edge Switch 2/24 Service Manual
index A director ports port list view 150 document conventions 15 prerequisites 14 related documentation 14 DRAM 165 audience 14 authorized reseller, HP 18 B bandwidth of ports 19 blocking a port 176 C D diagnostics port 147 Edge Switch 2/24 Service Manual Index E Index call-home notification information, use of 143 configuration changes, audit log 143 configuration data backing up 185 managing 185 resetting 187 restoring 186 conventions document 15 equipment symbols 16 text symbols 15 cooling fan
Index power supply events 270 system events 251 thermal events 305 events exporting 146 viewing 145 exporting events 146 external loopback tests 161 F F_Port description 20 fabric manager logs, list of 143 messages 212 failure analysis 166 fan module events, event codes tables 275 fans illustrations 208, 209 part numbers 208, 209 removal 202 replacement 202 fault isolation logs 143 MAP 0000 - Start MAP 32 MAP 0100 - Power distribution analysis 54 MAP 0200 - POST failure analysis 62 MAP 0300 - Server appli
Index gateway address default 25, 142 getting help 18 See LAN localhost, HAFM appliance name 192 logs exporting 146 list of 143 viewing 145 loopback tests port, external 161 port, internal 160 H M RRPs 194 SFP transceivers 206 full-volatility feature description 165 G HAFM messages 212 HAFM appliance name 192 HAFM application logs, list of 143 help, obtaining 18 HP authorized reseller 18 storage web site 18 technical support 18 I illustrated parts breakdown 205 internal loopback tests 160 interswitc
Index e_port segmentation reasons for 157 N null modem cable 22 O offline, setting switch 174 online, setting switch 174 P part numbers 205 parts 205 password default 25, 142 performance statistics Class 2 153 Class 3 153 error 154 operational 155 traffic 155 port blocking 176 diagnostics 147 LEDs 147 loopback tests, external 161 loopback tests, internal 160 swapping 163 unblocking 177 port bandwidth 19 port list view 150 port properties dialog box 151, 156 ports configurable types 20 port technology 15
Index Sphereon 4500 Switch maintenance analysis procedures 25 statistical information, performance view 152 subnet mask default 25, 142 swapping ports 163 switch description 20 event codes 249 FRUs, front accessible 206 FRUs, rear accessible 208, 209 illustrated parts breakdown 205 power off procedure 170 setting offline 174 setting online 174 tools supplied 22 symbols in text 15 symbols on equipment 16 system events event codes tables 251 T technical support, HP 18 text symbols 15 thermal events, event c
Index 314 Edge Switch 2/24 Service Manual
