FW 08.01.00 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual (620-000159-330, November 2005)

Maintenance Analysis Procedures
3-21
Maintenence Analysis Procedures
15
A protocol mismatch occurred because the SAN management
application and the product firmware are not at compatible release
levels. Recommend to the customer the downlevel version (software
or firmware) be upgraded.
Does the SAN management application require upgrade?
YES NO
↓ Go to step 17.
16
Upgrade the SAN management application. Refer to Install or
Upgrade Software.
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
17
Product firmware upgrade is required. Refer to Upgrade Firmware
(EFCM Basic Edition) or Upgrade Firmware (Element Manager).
Perform a data collection after the upgrade. Refer to Collect
Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data
(Element Manager).
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
Contact the next level of support. Exit MAP.
18
An instance of the SAN management application is open at another
management server and communicating with the product (duplicate
session). Inform the customer and either:
• Power off the server running the second instance of the
application.
• Configure the server running the second instance of the
application as a client workstation.