McDATA® Sphereon™ 4500 Fabric Switch Installation and Service Manual P/N 620-000159-330 REV A
Record of Revisions and Updates Revision Date Description 620-000159-000 8/2002 Initial release of the manual to support early-ship products. 620-000159-100 10/2002 General availability (GA) release of the manual. Describes Release 6.3 of the Enterprise Fabric Connectivity Manager application. 620-000159-200 2/2003 Revision of the manual to describe additional features, Release 7.0, and Release 7.1 of the Enterprise Fabric Connectivity Manager application.
Contents Preface ............................................................................................................................xv Chapter 1 General Information Switch Description............................................................................1-1 Field-Replaceable Units ............................................................1-2 SFP Transceiver ..........................................................................1-3 Power Supply Assembly ..................................
Contents Task 1: Verify Installation Requirements .......................................2-4 Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional)..................................................................................2-5 Unpack and Inspect Ethernet Hub .........................................2-5 Desktop Installation ..................................................................2-5 Rack-Mount Installation ...........................................................
Contents Task 11: Configure the Call-Home Feature (Optional) ............. 2-46 Task 12: Assign User Names and Passwords ............................. 2-47 Task 13: Configure the Product to the Management Application...................................................................................... 2-49 Task 14: Record or Verify Server Restore Information.............. 2-50 Task 15: Verify Product-to-Server Communication................... 2-51 Task 16: Configure PFE Key (Optional) .....................
Contents Chapter 4 Repair Information Procedural Notes ..............................................................................4-1 Power On Switch ..............................................................................4-2 Power Off Switch ..............................................................................4-3 IML or Reset Switch .........................................................................4-3 IML ...........................................................................
Contents Appendix A Event Code Tables System Events (000 through 199) ................................................. A-2 Power Supply Events (200 through 299) ................................... A-21 Fan Events (300 through 399) ..................................................... A-24 CTP Card Events (400 through 499) .......................................... A-31 Port Events (500 through 599) .................................................... A-37 Thermal Sensor Events (800 through 899) .........
Contents viii McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
Figures 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 Sphereon 4500 Fabric Switch (Front View) ............................................... 1-3 Sphereon 4500 Fabric Switch (Rear View) ................................................ 1-3 Management Server ..................................................................................... 1-9 24-Port Ethernet Hub ................................................................................. 1-11 Door Key ...........................................................
Figures x 2-19 2-20 2-21 2-22 2-23 2-24 2-25 2-26 2-27 2-28 2-29 2-30 2-31 2-32 2-33 2-34 2-35 2-36 2-37 2-38 Add New User Wizard ............................................................................... Properties Dialog Box (General Tab) ........................................................ Date/Time Properties Dialog Box (Time Zone Tab) .............................. Date/Time Properties Dialog Box (Date & Time Tab) .......................... Add User Dialog Box ..............................
Figures 4-19 4-20 4-21 4-22 4-23 Backup and Restore Configuration Dialog Box ..................................... Reset Configuration Dialog Box ............................................................... Discover Setup Dialog Box ........................................................................ Address Properties Dialog Box ................................................................ InstallShield Wizard Dialog Box ..............................................................
Figures xii McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
Tables 2-1 2-2 2-3 2-4 Factory-Set Defaults (Product) ................................................................... 2-1 Factory-Set Defaults (Management Server) .............................................. 2-2 Installation Task Summary ......................................................................... 2-2 Operational States and Symbols ...............................................................
Tables 6-1 6-2 6-3 6-4 xiv Front-Accessible FRU Parts List .................................................................. Rear-Accessible FRU Parts List ................................................................... Miscellaneous Parts List ............................................................................... Power Cord and Receptacle List .................................................................
Preface This publication is part of a documentation suite that supports the McDATA® Sphereon 4500 Fabric Switch. Who Should Use this Manual Use this publication if you are a trained installation and service representative experienced with the product, storage area network (SAN) technology, and Fibre Channel technology. The product contains no customer-serviceable parts that require internal access to the product during normal operation or prescribed maintenance conditions.
Preface Chapter 4, Repair Information - This chapter describes supplementary diagnostic and repair procedures for a failed switch. The chapter includes procedures to display and use log information, perform port diagnostics, manage configuration data, collect maintenance data, power-on, power-off, and reset the switch, set the switch online or offline, block ports, manage switch firmware, clean fiber optics, and install or upgrade management server software.
Preface Ordering Printed Manuals Where to Get Help • McDATA Sphereon 4300, 4500, and 4700 Switch Rack-Mount Kit Installation Instructions (958-000316). • McDATA EFCM Lite Installation Instructions (958-000171). • 1U Server Rack-Mount Kit Installation Instructions (958-000310). • McDATA FC-512 Fabricenter Equipment Cabinet Installation and Service Manual (620-000100).
Preface OPENready® SANavigator® SANtegrity® All other trademarked terms, indicated by a registered trademark symbol (®) or trademark symbol (™) on first use in this publication, are trademarks of their respective owners in the United States or other countries or both. xviii Laser Compliance Statement Product laser transceivers are tested and certified in the United States to conform to Title 21 of the Code of Federal Regulations (CFR), Subchapter J, Parts 1040.10 and 1040.11 for Class 1 laser products.
Preface United States and Canada UL Certification International Safety Conformity Declaration (CB Scheme) The C-UL-US mark on a product indicates compliance with American National Standards Institute (ANSI) and Standards Council of Canada (SCC) safety requirements as tested, evaluated, and certified by Underwriters Laboratories Inc. (UL) and Underwriters Laboratories of Canada (ULC).
Preface In addition, the European Union (EU) Council has implemented a series of directives that define product safety standards for member countries. The following directives apply: • Products conform with all protection requirements of EU directive 89/336/EEC (Electromagnetic Compatibility Directive) in accordance with the laws of the member countries relating to EMC emissions and immunity.
Preface Australia and New Zealand C-Tick Mark The Australia and New Zealand regulatory compliance mark (C-tick mark) on a product indicates compliance with regulatory requirements for EMC (for information technology equipment) as set forth by the Australian Communications Authority (ACA) and the Radio Spectrum Management Group (RSM) of New Zealand.
Preface Japanese VCCI Statement Korean MIC Mark Mexican NOM Mark NOM Russian GOST Certification xxii The Voluntary Control Council for Interference (VCCI) statement below applies to information technology equipment, and indicates product compliance with Japanese regulatory requirements. The statement indicates a product is a Class A or Class B product, and in a domestic environment may cause radio interference, in which case the user is required to take corrective actions.
Preface Danger and Attention Statements The following DANGER statements appear in this publication and describes safety practices that must be observed while installing or servicing a product. A DANGER statement provides essential information or instructions for which disregard or noncompliance may result in death or severe personal injury. The statement appears in English, followed by translations to: • Chinese (simplified - People’s Republic of China). • Chinese (traditional - Taiwan).
Preface DANGER Utiliser les câbles d’alimentation fournis. S’assurer que la prise de courant du local est du type correct, délivre la tension requise et est correctement raccordée à la terre. GEFAHR Die mitgelieferten Netzkabel verwenden. Sicherstellen, dass die verwendete Netzsteckdose dem vorgeschriebenen Typ entspricht, die erforderliche Spannung liefert und einwandfrei geerdet ist. PERICOLO Usare il cavo di alimentazione in dotazione.
Preface PELIGRO Utilice los cables de alimentación proporcionados. Asegúrese que el receptáculo tomacorriente para la instalación sea del tipo correcto, suministre el voltaje necesario, y que esté apropiadamente conectado a tierra. DANGER Disconnect the power cords. DANGER Débrancher les câbles d’alimentation. GEFAHR Netzkabel abziehen.
Preface PERICOLO Scollegare tutti i cavi di alimentazione. PERIGO Disconecte os cordões elétricos. PELIGRO Desconecte los cables de alimentación. PELIGRO Desconecte los cables de alimentación. The following ATTENTION statements appear in this publication and describe practices that must be observed while installing or servicing a product. An ATTENTION statement provides essential information or instructions for which disregard or noncompliance may result in equipment damage or loss of data.
Preface ATTENTION ! A reset should only be performed if a CTP card failure is indicated. Do not reset a managed product unless directed to do so by a procedural step or the next level of support. ATTENTION ! This procedure deletes all data from the C: hard drive partition. ATTENTION ! Contents of the data directory are backed up to the management server’s CD-RW drive when directory contents change. To ensure trouble-free backups, always leave a CD in the drive.
Preface xxviii McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
1 General Information The McDATA® Sphereon™ 4500 Fabric Switch provides 24 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric or arbitrated loop devices. This function allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.
General Information 1 • Expansion ports (E_Ports) to provide interswitch link (ISL) connectivity to fabric directors and switches. • Fabric loop ports (FL_Ports) to provide connectivity and fabric attachment for Fibre Channel arbitrated loop (FC-AL) devices. The switch is installed on a table or desktop, mounted in an FC-512 Fabricenter® equipment cabinet, or mounted in any standard 19-inch equipment rack.
General Information 1 Figure 1-1 Sphereon 4500 Fabric Switch (Front View) Figure 1-2 illustrates the rear of the switch and shows the: 1. RS-232 maintenance port. 2. Power supply assemblies with internal cooling fans (2). Figure 1-2 SFP Transceiver Sphereon 4500 Fabric Switch (Rear View) Singlemode or multimode fiber-optic cables attach to switch ports through SFP transceivers.
General Information 1 • Dual-rate shortwave laser (1.0625 or 2.1250 Gbps) - Shortwave laser transceivers (850 nm) provide connectivity: — At 500 meters (1.0625 Gbps) through 50-micron multimode fiber-optic cable. — At 300 meters (2.1250 Gbps) through 50-micron multimode fiber-optic cable. — At 300 meters (1.0625 Gbps) through 62.5-micron multimode fiber-optic cable. — At 150 meters (2.1250 Gbps) through 62.5-micron multimode fiber-optic cable. • Dual-rate longwave laser (1.0625 or 2.
General Information 1 Controls, Connectors, and Indicators Controls, connectors, and indicators for the switch include the: IML/RESET Button • IML/RESET button. • Ethernet LAN connector. • Green PWR and amber ERR LEDs. • Green, blue, and amber status LEDs associated with FRUs. • RS-232 maintenance port. When the IML/RESET button is pressed, held for three seconds, and released, the switch performs an IML that reloads the firmware from FLASH memory.
General Information 1 Power and System Error LEDs The PWR LED illuminates when the switch is connected to facility AC power and is operational (the product does not have a power switch). If the LED extinguishes, a facility power source, power cord, or power distribution failure is indicated. The ERR LED illuminates when the switch detects an event requiring operator attention, such as a FRU failure. The LED illuminates as long as an event is active.
General Information 1 Power requirements: Input voltage: 90 to 264 VAC Input current: 0.5 amps at 208 VAC Input frequency: 47 to 63 Hz Heat dissipation: 49 watts (167 BTUs/hr) Cooling airflow clearances (switch chassis): Right and left side: 1.3 centimeters (0.5 inches) Front and rear: 7.6 centimeters (3.
General Information 1 Altitude: 40,000 feet (12,192 meters) Operating Environment Temperature: 40 0 F to 104 0 F (4 0 C to 400 C) Relative humidity: 8% to 80% Maximum wet-bulb temperature: 81 0 F (270 C) Altitude: 10,000 feet (3,048 meters) Maintenance Approach The maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting product operation or associated applications.
General Information 1 Switch Management The switch is managed and controlled through a: • Customer-supplied PC platform with Internet communication to the product-resident EFCM Basic Edition interface. The interface allows service personnel to perform configuration tasks, view system alerts and related log information, and monitor switch status, port status, and performance. FRU status and system alert information are highly visible.
General Information 1 The server is rack mounted in the McDATA-supplied FC-512 Fabricenter equipment cabinet. A SANpilot interface or management server is required to install, configure, and manage the switch. The server provides two auto-detecting 10/100 Mbps Ethernet LAN connectors (RJ-45 adapters). The first adapter (LAN 1) attaches (optionally) to a public customer intranet to allow access from remote user workstations.
General Information 1 Recommended Specifications Ethernet Hub (Optional) Recommended server specifications are: • 1U rack-mount server running the Intel Pentium 4 processor with a 3 GHz or greater clock speed, using an 800 megahertz (MHz) front side bus, using the Microsoft Windows Server 2003 operating system (Enterprise Edition with service pack 1). • TightVNC™ Viewer Version 1.2.
General Information 1 Hubs can be daisy-chained to provide additional connections as more switches (or other McDATA managed products) are installed on a network. Multiple hubs are daisy-chained by attaching RJ-45 Ethernet patch cables and configuring each hub through a mediumdependent interface (MDI) switch.
General Information 1 • Beaconing to assist service personnel in locating a specific port or switch. When port beaconing is enabled, the amber LED associated with the port flashes. When unit beaconing is enabled, the system error indicator on the front panel flashes. Beaconing does not affect port or switch operation. • An internal modem for use by support personnel to dial-in to the management server (optional) for event notification and to perform remote diagnostics.
General Information 1 Tools Supplied with the Product Figure 1-5 The following tools are supplied with the product: • Door Key • Figure 1-6 1-14 Loopback plug - A multimode (shortwave laser) or singlemode (longwave laser) loopback plug (Figure 1-6) is required to perform port diagnostic tests. Loopback plugs are shipped with the product, depending on the types of port transceivers installed.
General Information 1 • Figure 1-8 Tools Supplied by Service Personnel Null modem cable - An asynchronous RS-232 null modem cable (Figure 1-8) is required to configure product network addresses and acquire event log information through the product’s serial port. The cable has nine conductors and DB-9 female connectors.
General Information 1 — RS-232 serial communication software (such as ProComm Plus™ or HyperTerminal) installed. HyperTerminal is provided with Windows operating systems. • 1-16 Fiber-optic cleaning kit - The kit contains tools and instructions to clean fiber-optic cables, connectors, loopback plugs, and protective plugs.
2 Installation Tasks This chapter describes tasks to install, configure, and verify operation of the Sphereon 4500 Fabric Switch using the EFCM Basic Edition interface or storage area network (SAN) management application. The product can be installed on a table top, mounted in a Fabricenter equipment cabinet, or mounted in any standard 19-inch equipment rack. Factory Defaults Table 2-1 lists factory-set defaults for the product.
Installation Tasks 2 Table 2-2 lists factory-set defaults for the rack-mount management server (running a SAN management application).
Installation Tasks 2 Table 2-3 Installation Task Summary (continued) Task Number and Description Required or Optional Page Task 5: Configure Product Network Information (Optional) Configure if connecting multiple switches or connecting switch and management server to a public LAN. 2-30 Task 6: Unpack, Inspect, and Install the Management Server Required if management server is used. 2-33 Task 7: Configure Server Password and Network Addresses Required if management server is used.
Installation Tasks 2 Task 1: Verify Installation Requirements Verify the following requirements are met prior to product and management interface installation. Ensure: • A site plan is prepared, configuration planning tasks are complete, planning considerations are evaluated, and related planning checklists are complete. Refer to McDATA Products in a SAN Environment - Planning Manual (620-000124) for information.
Installation Tasks 2 Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional) The product is managed through either: • An Internet connection to a browser-capable PC (EFCM Basic Edition interface). Connection of a LAN segment with multiple switches to the Internet may require installation of a 24-port Ethernet hub. • A 10/100 megabit per second (Mbps) LAN connection to a management server. Connectivity may require installation of a 24-port Ethernet hub.
Installation Tasks 2 2. Position the first hub on a table or desktop as directed by the customer. Stack the remaining hubs on top of the first hub. Ensure the adhesive rubber pads on the underside of a hub align with the recesses on the top of the hub below. 3. To daisy-chain (connect) the hubs: a. To connect the top and middle stacked hubs, connect an RJ-45 patch cable to port 24 of the top hub, then connect the cable to port 12 of the middle hub. b.
Installation Tasks 2 5. Connect the AC power strip to facility power. Power for each hub switches on when the strip is connected to facility AC power. 6. Inspect the front panel of each hub. Ensure each green Power light-emitting diode (LED) illuminates. Rack-Mount Installation Perform the following steps to install and configure up to three Ethernet hubs in a Fabricenter cabinet or customer-supplied 19-inch equipment rack.
Installation Tasks 2 b. To connect the bottom and middle stacked hubs, connect a second RJ-45 patch cable to port 24 of the middle hub, then connect the cable to port 12 of the bottom hub. c. As shown in Figure 2-1 (1 and 2), use a pointed instrument to set the medium-dependent interface (MDI) switch on the top and middle hubs to MDI (in). As shown in Figure 2-1 (3), set the MDI switch on the bottom hub to MDIX (out).
Installation Tasks 2 Desktop Installation To install a switch on a desktop: 1. Remove the backing from the four adhesive rubber pads and apply the pads to the underside of the switch. Ensure pads are aligned with the scribed circles at each corner. 2. Position the switch on a table or desktop as directed by the customer. Ensure: — Grounded AC electrical outlets are available. — Adequate ventilation is present, and areas with excessive heat, dust, or moisture are avoided.
Installation Tasks 2 9. Perform one of the following: — If the switch is to be managed through the EFCM Basic Edition interface, go to Task 4: Configure Product at the EFCM Basic Edition Interface (Optional). — If the switch is to be managed through a management or customer-supplied server, go to Task 5: Configure Product Network Information (Optional). Rack-Mount Installation Perform the following steps to install and configure the switch in a Fabricenter cabinet or a customer-supplied equipment rack.
Installation Tasks 2 8. After successful POST completion, the PWR LED remains illuminated and all other front panel LEDs extinguish. 9. If a POST error or other malfunction occurs, go to MAP 0000: Start MAP to isolate the problem. 10. Perform one of the following: — If the switch is to be managed through the EFCM Basic Edition interface, go to Task 4: Configure Product at the EFCM Basic Edition Interface (Optional).
Installation Tasks 2 7. Click Switch Details. The Hardware View displays (Figure 2-3). Figure 2-3 Hardware View 8. To configure the product from the EFCM Basic Edition interface, selectively perform the following tasks according to customer requirements: — Product - includes identification, date and time, parameters, fabric parameters, and network addresses. — Ports - includes basic information, buffer-to-buffer credits (BB_Credits), and N_Port identifier virtualization (NPIV).
Installation Tasks 2 — Security - includes SANtegrity authentication (settings, access control list, and remote authentication dial-in user service (RADIUS) server support), Enterprise Fabric Mode, and SANtegrity binding (fabric, switch, and port binding). — Interswitch links - includes OpenTrunking, preferred path, and interswitch link (ISL) port fencing. Configure Product Identification Perform this procedure to configure the product identification.
Installation Tasks 2 Configure Date and Time Figure 2-5 Perform this procedure to configure product date and time. 1. Select Switch and Date & Time from the Configure menu at any view. The Date Time View displays (Figure 2-5). Date Time View a. Click Date fields that require change, and type numbers in the following ranges: • Month (MM): 1 through 12. • Day (DD): 1 through 31. • Year (YYYY): greater than 1980. b.
Installation Tasks 2 Figure 2-6 Parameters View b. At the Rerouting Delay field, check (enable) or uncheck (disable) the parameter. When enabled, traffic is delayed through the fabric by the user-specified error detect time out value (E_D_TOV). This delay ensures Fibre Channel frames are delivered to their destination in order. c. At the Domain RSCN field, check (enable) or uncheck (disable) the parameter.
Installation Tasks 2 NOTE: An ISL between fabric elements with identical domain IDs segments and prevents communication. h. At the ISL FSPF Cost Configuration field, select By Port Speed or Ignore Port Speed to calculate fabric shortest path first (FSPF) cost. • By Port Speed - The fastest fabric path is determined by port (ISL) speed. Cost is inversely proportional to speed. • Ignore Port Speed - ISL speed is ignored, and the fastest fabric path is determined by the number of hops.
Installation Tasks 2 b. At the E_D_TOV field, type a value between 2 through 600 tenths of a second (0.2 through 60 seconds). Two seconds (20) is the recommended value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values. An ISL between fabric elements with different values segments and prevents communication. c. Select from the Switch Priority drop-down list to designate the fabric’s principal switch.
Installation Tasks 2 • Multiple products are installed or a public LAN segment is used, network information must be changed to conform to the LAN addressing scheme. Perform this procedure to change product network information. 1. Select Switch and Network from the Configure menu at any view. The Network View displays (Figure 2-8). Figure 2-8 Network View a. At the IP Address field, type the new value as specified by the network administrator (default is 10.1.1.10). b.
Installation Tasks 2 c. At the Windows Workstation menu, sequentially select the Programs and Command Prompt options. A disk operating system (DOS) window displays. d. Delete the switch’s old IP address from the ARP table. At the command (C:\) prompt, type arp -d xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the old IP address for the switch. e. Click close (X) at the upper right corner of the DOS window to close the window and return to the Windows desktop. 4.
Installation Tasks 2 Figure 2-9 Basic Information View d. Select from the drop-down list in the Type column to configure the port type. Available selections are fabric port (F_Port), expansion port (E_Port), generic port (G_Port), generic mixed port (GX_Port), and fabric mixed port (FX_Port). e. Select from the drop-down list in the Speed column to configure the port transmission rate. Available selections are auto-negotiate between speeds (Negotiate), 1.
Installation Tasks 2 1. Set all or a subset of user-specified ports offline. Refer to Set Online State or Block or Unblock a Port for instructions. 2. Select Ports and RX BB_Credit from the Configure menu at any view. The RX BB_Credit View displays. 3. Perform one of the following: — To set all offline ports to default values, click Default. — To set an offline port to a user-specified value, type the desired value in the RX BB_Credit column. 4. Click OK to save and activate changes. 5.
Installation Tasks 2 Figure 2-10 SNMP View c. Click (check) the Enable Authentication Traps check box to enable transmission of SNMP trap messages to recipients. d. For each configured recipient, type a community name of 32 alphanumeric characters or less in the Name field. The name is incorporated in SNMP trap messages to ensure against unauthorized viewing. e. Click (check) the box in the Write Auth column to enable write authorization for the trap recipient (default is disabled).
Installation Tasks 2 Enable CLI Perform this procedure to toggle (enable or disable) the state of the product’s command line interface. To change the CLI state: 1. Select CLI from the Configure menu at any view. The CLI View displays (Figure 2-11). Figure 2-11 CLI View 2. Perform one of the following: • Click Enable to activate the CLI. • Click Disable to deactivate the CLI. 3. Click (check) the Use SSH check box to enable secure shell (SSH) protocol.
Installation Tasks 2 Figure 2-12 OSMS View 2. Perform one of the following: • Click Enable to activate OSMS. • Click Disable to deactivate OSMS. 3. Click (check) the Enable Host Control check box to activate host control of the product. 4. Click OK to save and activate changes. Configure SSL Encryption SSL is a protocol that encrypts internet communications. The protocol uses key encryption and includes a digital certificate that enables server authentication and SSL session initialization.
Installation Tasks 2 Figure 2-13 SSL View 4. To define the expiration period (in days) of the digital certificate, type a value between 30 and 3650 in the Expires in field. The default is 365 days. Click Generate to generate a new certificate. 5. To define a renegotiation parameter (in megabytes) for the SSL session key, type a value between 50 and 10000 in the Renegotiate after field.
Installation Tasks 2 • Flexport Technology - A Flexport Technology product is delivered at a discount without all Fibre Channel ports enabled. When additional port capacity is required, the remaining ports are incrementally enabled through this feature. • Full volatility - This feature ensures no Fibre Channel frames are stored after the product is powered off or fails, and a memory dump file (that possibly includes classified data frames) is not included as part of the data collection procedure.
Installation Tasks 2 Figure 2-14 Maintenance Feature Installation View 2. Type the key in the Feature Key field and click Update. The interface refreshes and indicates the update changes in the Feature panel. NOTE: When OK is selected, all features are updated with new features. 3. Click OK. New PFE key(s) activate, the message Feature installation in process. Your browser connection will be unavailable until unit restart is complete.
Installation Tasks 2 4. After the product reset, the message Feature installation complete. Click here to login. displays. 5. Click here to login and start a new EFCM Basic Edition session. The Enter Network Password dialog box displays. Configure Security This section describes optional product security features configured through Security menu selections. The enhanced SANtegrity PFE keys (SANtegrity authentication and SANtegrity binding) must be installed.
Installation Tasks 2 • Fabric binding - Use the Fabric Binding View to lock parameters of a fabric in accordance with the user configuration. Fabric binding creates a membership list of element (director or switch) Domain_IDs and worldwide names (WWNs) that can communicate with the product. • Switch binding - Use the Switch Binding View to create a membership list of node (device) WWNs that can attach to the product.
Installation Tasks 2 Task 5: Configure Product Network Information (Optional) The product is delivered with default network addresses as follows: • MAC address - The media access control (MAC) address is programmed into FLASH memory on the control processor (CTP) card at manufacture. The MAC address is unique for each product, and should not be changed. • IP address - The default IP address is 10.1.1.10.
Installation Tasks 2 2. Connect the other cable end to a 9-pin serial communication port (COM1 or COM2) at the rear of the maintenance terminal PC. 3. Power on the maintenance terminal. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu displays. NOTE: The following steps describe changing network addresses using HyperTerminal serial communication software. 4.
Installation Tasks 2 7. Configure Port Settings parameters: — Bits per second - 115200. — Data bits - 8. — Parity - None. — Stop bits - 1. — Flow control - Hardware or None. Click OK. The New Connection - HyperTerminal window displays. 8. At the > prompt, type the user password (default is password) and press Enter. The password is case sensitive. The New Connection - HyperTerminal window displays with software and hardware version information for the product, and a C > prompt at the bottom of the window.
Installation Tasks 2 11. Select Exit from the File pull-down menu. A HyperTerminal message box appears. 12. Click Yes. A second message box appears. Click No to exit and close the application. 13. Power off the maintenance terminal and disconnect the RS-232 modem cable. Replace the protective cap over the maintenance port. 14. At the product front panel, press and hold the IML/RESET button for ten seconds to perform a POR. 15.
Installation Tasks 2 Unpack, inspect, and install the server as follows: 1. Inspect shipping container(s) for damage. If a container is damaged, ensure a freight carrier representative is present when the container is opened. Unpack shipping container(s) and inspect each item for damage. Ensure packaged items correspond to items listed on the enclosed bill of materials. 2. If any items are damaged or missing, call the toll-free telephone number printed on the attached service label. 3.
Installation Tasks 2 b. Connect the remaining end of the Ethernet cable to the LAN: • If the server is installed on a customer-supplied LAN segment, connect the cable to the LAN as directed. • If the server is installed through the Ethernet hub, connect the cable to any available hub port. 5. If required, connect the server to the customer intranet (public LAN interface): a.
Installation Tasks 2 Task 7: Configure Server Password and Network Addresses Verify the LAN installation. If the server or Fabricenter equipment cabinet is installed on a dedicated LAN, network information does not require change. Change the default password for the server LCD panel (if required by the customer), then go to Task 8: Configure Management Server Information.
Installation Tasks 2 Configure Private LAN Addresses To configure TCP/IP network information for the private LAN connection (LAN 2): 1. At the management server LCD panel, press ENTER. The Welcome!! or operational information message changes to an Input Password 0**** message. 2. Using the button to increment a digit, the button to decrement a digit, the button to move the cursor left, and the button to move the cursor right, input the default or changed password, and press ENTER.
Installation Tasks 2 3. Press ENTER and the default IP address of 192.168.0.1. appears. 4. Use the arrow keys as described in step 2 to input a new IP address, then press ENTER. A Save Change? Yes, Save!! message appears. 5. Press ENTER. The LAN 1 IP address changes and the default subnet mask of 255.0.0.0 appears. 6. Use the arrow keys as described in step 2 to input a new subnet mask, then press ENTER. A Save Change? Yes, Save!! message appears. 7. Press ENTER.
Installation Tasks 2 Where xxx.xxx.xxx.xxx is the default IP address of 10.1.1.1 or the IP address configured while performing Task 7: Configure Server Password and Network Addresses. The VNC Authentication screen displays. 3. Type the default password and click OK. The Welcome to Windows dialog box displays. NOTE: The default TightVNC viewer password is password. 4. Click the Send Ctrl-Alt-Del button at the top of the window to log on to the server desktop. The Log On to Windows dialog box displays.
Installation Tasks 2 Figure 2-17 Identification Changes Dialog Box 4. At the Computer Name field, change the name to MGMTSERVER. Click (select) the Workgroup radio button, change the name to WORKGROUP, and click OK. The dialog box closes. 5. Record the computer and workgroup names for reference if the server hard drive fails and must be restored. 6. Close all dialog boxes and return to the Windows desktop.
Installation Tasks 2 4. In the Components checked are used by this connection field, double-click the Internet Protocol (TCP/IP) entry. The Internet Protocol (TCP/IP) Properties dialog box displays (Figure 2-18). Figure 2-18 Internet Protocol (TCP/IP) Properties Dialog Box 5. The Use the following IP address radio button is enabled and the IP address and Subnet mask fields display network information configured while performing Task 7: Configure Server Password and Network Addresses. 6.
Installation Tasks 2 8. Close dialog boxes as appropriate and return to the The Network and Dial-up Connections window. 9. Record the changed gateway and DNS server addresses for reference if the server hard drive fails and must be restored. 10. To optionally configure addresses for the public LAN connection (LAN 1), double-click the Local Area Connection 1 icon and repeat step 2 through step 9. 11. Close all dialog boxes and return to the Windows desktop. 12.
Installation Tasks 2 Figure 2-19 Add New User Wizard 2. Type the appropriate information in the User name and Domain fields and click Next. The second window of the Add New User wizard displays. 3. Type the new user password in the Password and Confirm password fields and click Next. The third window of the Add New User wizard displays. 4. Based on the level of access to be granted, select the Standard user, Restricted user, or Other radio button.
Installation Tasks 2 Figure 2-20 Properties Dialog Box (General Tab) 2. Type the appropriate new user information in the User name, Full name, and Description fields, then click the Group Membership tab. The Properties dialog box displays with the Group Membership tab selected. 3. Based on the level of access to be changed, select the Standard user, Restricted user, or Other radio button. If the Other radio button is selected, choose the type of access from the adjacent list box. 4. Click OK.
Installation Tasks 2 1. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then sequentially select Settings, Control Panel, and Date/Time. The Date/Time Properties dialog box displays with the Date & Time page open. NOTE: The Time Zone field must be set before the Date & Time field. 2. Click the Time Zone tab. The Date/Time Properties dialog box displays with the Time Zone page open (Figure 2-21). Figure 2-21 Date/Time Properties Dialog Box (Time Zone Tab) 3.
Installation Tasks 2 Figure 2-22 Date/Time Properties Dialog Box (Date & Time Tab) 5. To change the date and time: a. Select the month from the drop-down list under Date. b. Click the up or down arrow adjacent to the year field and select the desired year. c. Click the day on the calendar to select the desired date. d. Click in the time field and enter the desired time, then click the adjacent up or down arrow and select AM or PM. e. Click Apply.
Installation Tasks 2 1. There are two jacks on the server internal modem: one for the call-home connection (LINE), and the other for a telephone (PHONE). Ensure a telephone cable is routed and connected to the LINE jack at the rear of the management server (connected while performing Task 6: Unpack, Inspect, and Install the Management Server). 2. At the Windows desktop, double-click the Call Home Configuration icon. The Call Home Configuration dialog box displays. 3.
Installation Tasks 2 Figure 2-23 Add User Dialog Box 6. Enter information in fields as directed by the customer: • Description - Type a new user name up to 16 alphanumeric characters in length. Control characters and spaces are not valid. The user name is case-sensitive. • Email Address - Type one or more new user e-mail addresses. Separate multiple addresses with a semicolon. • User ID - Type a unique user ID for the new user.
Installation Tasks 2 Task 13: Configure the Product to the Management Application To manage a new product, it must be identified to and discovered by the SAN management application. To identify the product: 1. At the SANavigator or EFCM main window, select Setup from the Discover menu. The Discover Setup dialog box displays. 2. Click Add. The Address Properties dialog box displays with the IP Address page open by default (Figure 2-24). Figure 2-24 Address Properties Dialog Box (IP Address Page) 3.
Installation Tasks 2 Task 14: Record or Verify Server Restore Information Windows operating system configuration information must be recorded to restore the server in case of hard drive failure. Refer to Appendix B, Restore Management Server for instructions. Record or verify the following information: 1. Verify network configuration information was recorded while performing Task 7: Configure Server Password and Network Addresses and Task 8: Configure Management Server Information. a.
Installation Tasks 2 a. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then sequentially select Settings, Control Panel, and System. The System Properties dialog box displays with the General tab open by default. b. Record the Product ID number listed under the Registered to heading. c. Close all dialog boxes and return to the Windows desktop.
Installation Tasks 2 Figure 2-25 Hardware View 4. Inspect product status at the Hardware view and perform one of the following steps: • If the product appears operational (no FRU alert symbols and a green circle at the status bar), go to Task 16: Configure PFE Key (Optional). • If product operation appears degraded or a failure is indicated (FRU alert symbols and a yellow triangle or red diamond on the status bar), go to MAP 0000: Start MAP to isolate the problem.
Installation Tasks 2 Task 16: Configure PFE Key (Optional) The following PFE-keyed options are available: • Element Manager application - This feature enables out-of-band product management through an Element Manager interface. Products are delivered with the application enabled for a 31-day grace period. Before grace period expiration, the application must be reactivated through a PFE key. During the grace period, a No Feature Key dialog box appears when the Element Manager application opens.
Installation Tasks 2 Keys are encoded to work only with the serial number of the installed product. Record the key to re-install the feature if required. If the product fails and is replaced, obtain new PFE keys from the solution center (800-752-4572 or support@mcdata.com). Have the serial numbers of the failed and replacement products, and the old PFE key number or transaction code. After obtaining a PFE key, install the feature as follows: 1. Select Features from the Configure menu at any view.
Installation Tasks 2 1. Select Open Systems Management Server from the Configure menu at any view. Two submenu options display: • Enable OSMS. • Host Control Prohibited. 2. Enable or disable OSMS by selecting the Enable OSMS option. Check the box to enable the server. 3. Allow or prohibit host (OSI server) control by selecting the Host Control Prohibited option. Check the box to prohibit a host management program from changing configuration and connectivity parameters on the product.
Installation Tasks 2 2. To set date and time manually: a. Click the Periodic Date/Time Synchronization check box to deselect the option (no check mark). The greyed out Date and Time fields activate. b. Click the Date fields that require change, and type numbers in the following ranges: • Month (MM): 1 through 12. • Day (DD): 1 through 31. • Year (YYYY): greater than 1980. c. Click the Time fields that require change, and type numbers in the following ranges: • Hour (HH): 0 through 23.
Installation Tasks 2 Task 19: Configure the Element Manager Application To configure the Element Manager application, selectively perform the following tasks according to customer requirements: Configure Product Identification • Product - includes identification, product parameters, and fabric parameters. • Ports - includes basic information, buffer-to-buffer credits (BB_Credits), and N_Port identifier virtualization (NPIV).
Installation Tasks 2 b. Type a product nickname name of 24 alphanumeric characters or less in the Nickname field. The nickname appears instead of the WWN in Element Manager application views. c. Type a description of 255 alphanumeric characters or less in the Description field. d. Type the physical location or 255 alphanumeric characters or less in the Location field. e. Type the name of a contact person (255 alphanumeric characters or less) in the Contact field. 2.
Installation Tasks 2 b. At the Insistent Domain ID field, check (enable) or uncheck (disable) the parameter. When enabled, the value configured in the Preferred Domain ID field becomes the active domain ID when the fabric initializes. c. At the Rerouting Delay field, check (enable) or uncheck (disable) the parameter. When enabled, traffic is delayed through the fabric by the user-specified error detect time out value (E_D_TOV).
Installation Tasks 2 Figure 2-30 Configure Fabric Parameters Dialog Box b. At the E_D_TOV field, type a value between 2 through 600 tenths of a second (0.2 through 60 seconds). Two seconds (20) is the recommended value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values. An ISL between fabric elements with different values segments and prevents communication. c. Select from the Switch Priority drop-down list to designate the fabric’s principal switch.
Installation Tasks 2 • Open Fabric 1.0 - Select this option (default) for managing heterogeneous fabrics and if the product is fabric-attached to McDATA directors or switches and other open-fabric compliant switches. NOTE: With Open Fabric 1.0 enabled, the default zone set is disabled. 3. Click Activate to save the information and close the dialog box. 4. Set the product online. Refer to Set Online State for instructions. Configure Ports To configure Fibre Channel ports: 1.
Installation Tasks 2 c. Click the check box in the LIN Alerts column to enable or disable link incident (LIN) alerts (default is enabled). A check mark indicates alerts are enabled. When enabled and a port incident occurs, an alert indicator (yellow triangle) displays at the Hardware View and a message is sent to e-mail recipients. d. Click the check box in the FAN column to enable or disable the fabric address notification feature (default is enabled). A check mark indicates FAN is enabled.
Installation Tasks 2 Configure SNMP Perform this procedure to configure names, write authorizations, addresses, and UDP port numbers for SNMP trap message recipients. To configure recipient workstations: 1. Select SNMP Agent from the Configure menu at any view. The Configure SNMP dialog box displays (Figure 2-32). Figure 2-32 Configure SNMP Dialog Box a. Click Enable SNMP Agent and Enable Authentication Traps to activate the installed agent and enable transmission of SNMP trap messages to recipients.
Installation Tasks 2 f. Type a decimal port number in the UDP Port Number field to specify the UDP port number 2. Click Activate to save the information and close the dialog box. Configure Threshold Alerts A threshold alert notifies users when E_Port or F_Port transmit (Tx) or receive (Rx) throughput reaches or exceeds a specified value. Alerts are indicated by: • An attention indicator (yellow triangle) associated with a port at the Hardware View, Port List View, or Port Properties dialog box.
Installation Tasks 2 • Transmit - An alert occurs if the threshold value for transmit throughput is reached or exceeded. • Receive and Transmit - An alert occurs if the threshold value for either throughput is reached or exceeded. 5. Click Next. The New Threshold Alert dialog box (screen 2) displays (Figure 2-34). Figure 2-34 New Threshold Alert Dialog Box (Screen 2) 6. Type a value from 1 through 100 in the % utilization field.
Installation Tasks 2 Figure 2-35 New Threshold Alert Dialog Box (Screen 3) 10. Select the Port Type or Port List radio button. • Select the Port Type radio button, then the E_Ports, F_Ports, or FL_Ports radio button to cause an alert to generate for configured ports. • Select Port List to configure individual ports by clicking the check box adjacent to each port number. Select Set All Ports to place a check mark adjacent to all port numbers. 11. Click Next.
Installation Tasks 2 Enable EFCM Basic Edition and Telnet Access Perform this procedure to enable EFCM Basic Edition interface and Telnet access through the maintenance port. To enable the functions: 1. To enable the EFCM Basic Edition interface, select Enable Web Server from the Configure menu at any view. A check mark appears when the interface is enabled, and the menu closes. 2. To enable Telnet access, select Enable Telnet from the Configure menu at any view.
Installation Tasks 2 4. Type the IP address or DNS host name of the SMTP server in the E-mail Server field. 5. Type the e-mail address to which replies should be sent in the Reply Address field. 6. At the Summary Interval field, type the length of time the application should wait between notifications. Choose seconds, minutes, or hours from the associated drop-down list. 7. To specify users for notification, click User List. The SANavigator Server Users or EFCM Server Users dialog box displays. 8.
Installation Tasks 2 1. Minimize the Element Manager application and return to the SAN management application. 2. At the SANavigator or EFCM main window, select Ethernet Event from the Monitor menu. The Configure Ethernet Events dialog box displays. 3. Click the Enable Ethernet Events check box. A check mark appears to indicate Ethernet events are enabled. 4. At the Ethernet Timeout field, type a value between 10 through 120 minutes. 5. Click OK to close the dialog box.
Installation Tasks 2 Configure Security This section describes optional product security features configured through the SAN management or Element Manager applications. The enhanced SANtegrity PFE keys (SANtegrity authentication and SANtegrity binding) must be installed. Refer to Install PFE Keys (Optional) for instructions. Features include: • SANtegrity authentication - Select SANtegrity Authentication from the Configure menu at the Element Manager application.
Installation Tasks 2 To configure optional features, refer to the SANavigator Software Release 4.2 User Manual (621-000013) or EFC Manager Software Release 8.7 User Manual (620-000170) for instructions. Configure Interswitch Links This section describes optional ISL performance features configured through the SAN management or Element Manager applications. The OpenTrunking PFE key must be installed. Refer to Install PFE Keys (Optional) for instructions.
Installation Tasks 2 For the EFCM application, critical configuration data is stored on the management server hard drive in the following directories: • C:\Program Files\EFCM 8.7\CallHome • C:\Program Files\EFCM 8.7\Client • C:\Program Files\EFCM 8.7\Server. The server is configured to automatically mirror the contents of these directories to the CD-RW drive anytime directory contents change or the server is rebooted.
Installation Tasks 2 d. When the rewritable CD is formatted, the red down arrow associated with the InCD icon changes to a green up arrow. 2. Back up the product configuration file to the server. For instructions, refer to Back Up Configuration. 3. Close the Element manager application and return to the SAN management application. 4. Close the SAN management application by selecting Shutdown from the SAN menu. A SANavigator or EFCM Message dialog box displays. Click Yes to close the application. 5.
Installation Tasks 2 NOTE: The default Windows user name is Administrator and the default password is password. Both are case-sensitive. g. Type the SAN management application default user ID and password and select a server or IP address from the Network Address drop-down list. NOTE: The default user ID is Administrator and the default password is password. Both are case-sensitive. 6. Click Login. The application opens and the SANavigator or EFCM main window appears. 7.
Installation Tasks 2 Task 22: Configure Zoning (Optional) Perform this procedure to configure, change, add, or delete zones; and to configure, change, enable, or disable zone sets. • Zone - A zone is a group of devices that can access each other through port-to-port connections. Devices in the same zone can recognize and communicate with each other; devices in different zones cannot.
Installation Tasks 2 1. Ensure the fabric element is accessible by the EFCM Basic Edition interface or defined to the SAN management application. If the fabric element must be defined, refer to the appropriate switch or director installation manual for instructions. 2. Ensure the preferred domain ID for the product is unique and does not conflict with the ID of another switch or director participating in the fabric.
Installation Tasks 2 c. Ensure the Operational State field displays Online and the Reason field displays N/A or is blank. If an ISL segmentation or other problem is indicated, go to MAP 0000: Start MAP to isolate the problem. If no problems are indicated, installation tasks are complete. 7. At the SAN management application’s physical map, right-click the product icon, then select Element Manager from the pop-up menu. 8. Click the Hardware tab. The Hardware View (Figure 2-25) displays. 9.
Installation Tasks 2 Figure 2-38 McDATA Filecenter Home Page • E-mail address. • Company. • Title. • Telephone and facsimile numbers. 3. Complete fields as required and click Register. The registration is complete and Filecenter login information is transmitted to the e-mail address specified. 4. At the browser PC, close the Internet session. If no product problems are indicated, installation tasks are complete.
3 Maintenance Analysis Procedures This chapter describes maintenance analysis procedures (MAPs) used by service representatives to fault isolate Sphereon 4500 Fabric Switch problems or failures to the field-replaceable unit (FRU) level. MAPs consist of step-by-step procedures that provide information to interpret system events, isolate a failure to a single FRU, remove and replace the failed FRU, and verify product operation.
Maintenence Analysis Procedures Quick Start Table 3-2 lists and summarizes MAPs. Fault isolation normally begins at MAP 0000: Start MAP.
Maintenence Analysis Procedures Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 071 Switch is isolated. Go to MAP 0600. 072 E_Port connected to unsupported switch. Go to MAP 0600. 073 Fabric initialization error. Go to Collect Maintenance Data. (EFCM Basic) or Collect Maintenance Data (Element Manager). 074 ILS frame delivery error threshold exceeded. Go to Collect Maintenance Data. (EFCM Basic) or Collect Maintenance Data (Element Manager).
Maintenence Analysis Procedures Table 3-3 Event Code 3-4 Event Codes versus Maintenance Action (Continued) Explanation Action 300 Cooling fan propeller failed. Go to MAP 0400. 301 Cooling fan propeller failed. Go to MAP 0400. 302 Cooling fan propeller failed. Go to MAP 0400. 303 Cooling fan propeller failed. Go to MAP 0400. 304 Cooling fan propeller failed. Go to MAP 0400. 305 Cooling fan propeller failed. Go to MAP 0400. 310 Cooling fan propeller recovered. No action required.
Maintenence Analysis Procedures Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 453 New feature key installed. No action required. 506 Fibre Channel port failure. Go to MAP 0500. 507 Loopback diagnostics port failure. Go to MAP 0500. 508 Fibre Channel port anomaly detected. No action required. 510 Optical transceiver hot-insertion initiated. No action required. 512 Optical transceiver nonfatal error. Go to MAP 0500.
Maintenence Analysis Procedures MAP 0000: Start MAP This MAP describes initial fault isolation beginning at the: • Failed product. • Browser-capable PC with Internet connectivity to the firmwareresident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface. • Rack-mount management server running storage area network (SAN) management and Element Manager applications. • Product-attached open systems interconnection (OSI) host console.
Maintenence Analysis Procedures 3 At the failed product, inspect the amber ERR LED and amber LEDs associated Fibre Channel ports and FRUs. Are any amber LEDs illuminated? NO ↓ YES A FRU failure, power-on self-test (POST) failure, link incident, interswitch link (ISL) problem, fenced E_Port, or segmented E_Port is indicated. To obtain event codes that identify the failure, go to step 10.
Maintenence Analysis Procedures • The icon representing the product displays a grey square with an exclamation mark (SAN management application). • A grey square at the alert panel, a No Link status and reason, and no visible product FRUs (Element Manager Hardware View). Was a failure indication observed? NO ↓ YES Communication between the product and management interface failed. Go to MAP 0300: Loss of Server Communication. Exit MAP. Perform a data collection and contact the next level of support.
Maintenence Analysis Procedures Is a failure indicated? NO ↓ YES A FRU failure, power-on self-test (POST) failure, link incident, interswitch link (ISL) problem, fenced E_Port, or segmented E_Port is indicated. To obtain event codes that identify the failure, go to step 10. 8 A link incident may have occurred, but the LIN alerts option is not enabled and the yellow triangle (attention indicator) does not appear. Inspect the Link Incident Log: a.
Maintenence Analysis Procedures 9 If an incident occurs on the Fibre Channel link between the product and attached OSI server, a link incident record is generated and sent to the server console using the reporting procedure defined in T11/99-017v0. Was a link incident record generated and sent to the OSI server? NO ↓ YES A Fibre Channel link incident is indicated. Go to MAP 0500: Port Failure or Link Incident Analysis. Exit MAP. Perform a data collection and contact the next level of support.
Maintenence Analysis Procedures MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the product power distribution system, including defective AC power cords or redundant power supplies. The failure indicator is: • Failure of the product to power on. • Event code 200 or 201 observed at the Event Log (EFCM Basic Edition or Element Manager interface). 1 Ensure the product is connected to facility power.
Maintenence Analysis Procedures • If multiple fan failures caused a thermal shutdown, connect the product to facility AC power after power supply(s) are replaced. • Perform a data collection as part of FRU removal and replacement. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). NOTE: Do not remove a power supply unless a replacement FRU is available. To avoid product overheating, a removed power supply must be replaced within five minutes.
Maintenence Analysis Procedures Was the maintenance action successful? NO ↓ YES The product is operational. Exit MAP. 6 Verify power supply operation. a. Inspect each power supply to determine if the amber failure LED is illuminated. b. If an amber LED is illuminated, ensure the indicated power supply is correctly installed and seated. Partially remove and reseat the power supply. Refer to RRP 2: Redundant Power Supply. Was the maintenance action successful? NO ↓ YES The product is operational.
Maintenence Analysis Procedures 2 As indicated by event code 400, POST/IPL diagnostics detected a FRU failure. a. At the Event Log, examine the first two bytes of event data. b. Byte 0 specifies failed FRU. Byte 1 specifies the slot number of the failed FRU (00 for nonredundant, 00 or 01 for redundant) as listed in Table 3-6. Table 3-6 Byte 0 MAP 200 Byte 0 FRU Codes Failed FRU Action 02 CTP card. Replace the switch. Exit MAP. 05 Fan module. Go to step 3. 06 Power supply. Go to step 3.
Maintenence Analysis Procedures 4 As indicated by event code 411, POST/IPL diagnostics detected a firmware failure and performed an online dump. All Fibre Channel ports reset after failure and devices momentarily logout, login, and resume operation. Perform a data collection and contact the next level of support. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). Exit MAP.
Maintenence Analysis Procedures • AC power distribution for the product failed or AC power was disconnected. • The product CTP card failed. Continue to the next step. 3 Ensure the product is connected to facility power. Inspect the product for indications of being powered on, such as: • An illuminated PWR LED (green) or ERR LED (amber). • Illuminated LEDs adjacent to Fibre Channel ports. • Audio emanations and airflow from cooling fans.
Maintenence Analysis Procedures 5 A status icon (grey square with yellow exclamation mark) appears at the SAN management application, indicating the management server cannot communicate with the product because: • The server-to-PC Internet link could not be established. • AC power distribution for the product failed or AC power was disconnected. • The product CTP card failed. Continue to the next step. 6 Ensure the product is connected to facility power.
Maintenence Analysis Procedures Table 3-7 MAP 300 Error Messages Error Message Action Never connected. Go to step 8. Link timeout. Go to step 8. Protocol mismatch. Go to step 15. Duplicate session. Go to step 18. Unknown network address. Go to step 21. Incorrect product type. Go to step 23. 8 Transmit or receive errors for the Ethernet adapter exceeded a threshold, the link was not connected, or the link timed out.
Maintenence Analysis Procedures 10 Verify hubs are correctly daisy-chained. a. Top hub - As shown in Figure 3-1 (1), ensure an RJ-45 Ethernet cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in). b. Middle hub - As shown in Figure 3-1 (2), ensure the cable from the top hub connects to port 12, the cable from the bottom hub connects to port 24, and the MDI switch is set to MDI (in). c.
Maintenence Analysis Procedures 11 Verify operation of Ethernet hub(s). Inspect each hub for indications of being powered on, such as: • Green Power LED illuminated. • Green Status LEDs illuminated. Is a failure indicated? YES ↓ NO Go to step 13. 12 Remove and replace the Ethernet hub. Refer to supporting documentation for instructions. Was the maintenance action successful? NO ↓ YES The management server connection is restored. Exit MAP. Contact the next level of support. Exit MAP.
Maintenence Analysis Procedures 15 A protocol mismatch occurred because the SAN management application and the product firmware are not at compatible release levels. Recommend to the customer the downlevel version (software or firmware) be upgraded. Does the SAN management application require upgrade? YES ↓ NO Go to step 17. 16 Upgrade the SAN management application. Refer to Install or Upgrade Software. Was the maintenance action successful? NO ↓ YES The management server connection is restored.
Maintenence Analysis Procedures Does the customer want the second server configured as a client? YES ↓ NO Power off the server reporting the Duplicate Session problem. Exit MAP. 19 Determine the IP address of the management server running the first instance of the SAN management application. a. After the server powers on and successfully completes POSTs, the LCD panel displays a Welcome!! message and continuously cycles through and displays operational information. b.
Maintenence Analysis Procedures 21 The IP address defining the product to the SAN management application is incorrect or unknown and must be verified. An asynchronous RS-232 modem cable and maintenance terminal (desktop or notebook PC) with a Windows-based operating system and RS-232 serial communication software (such as ProComm Plus or HyperTerminal) are required. To verify the IP address: a.
Maintenence Analysis Procedures i. At the C > prompt, type the ipconfig command and press Enter. The New Connection - HyperTerminal window displays with configuration information listed. j. Record the product IP address. k. Select Exit from the File pull-down menu. A HyperTerminal message box appears. l. Click Yes. A second message box appears. Click No to exit and close the application. m. Power off the maintenance terminal and disconnect the modem cable.
Maintenence Analysis Procedures b. Ensure the incorrect product (to be deleted) is moved from the Selected Individual Addresses list to the Available Addresses list. Select (highlight) the product and click Delete. The product is deleted. c. Click Add. The Address Properties dialog box displays with the IP Address page open. d. Type a product description in the Description field. e. Type the product IP address (determined by the network administrator) in the IP Address field. f.
Maintenence Analysis Procedures 1 Table 3-8 lists event codes, explanations, and MAP steps. Table 3-8 Event Code MAP 400 Event Codes Explanation Action 300 Cooling fan propeller failed. Go to step 2. 301 Cooling fan propeller failed. Go to step 2. 302 Cooling fan propeller failed. Go to step 2. 303 Cooling fan propeller failed. Go to step 2. 304 Cooling fan propeller failed. Go to step 2. 305 Cooling fan propeller failed. Go to step 2.
Maintenence Analysis Procedures • Perform a data collection as part of FRU removal and replacement. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). NOTE: Do not remove a power supply unless a replacement FRU is available. To avoid product overheating, a removed power supply must be replaced within five minutes. Was the maintenance action successful? NO ↓ YES The product is operational. Exit MAP. Contact the next level of support. Exit MAP.
Maintenence Analysis Procedures 5 As indicated by event code 433 or 440, the CTP card failed. Replace the switch. Exit MAP. 6 As indicated by event code 810, 811, 812, or 850, an intermittent thermal problem may result in switch failure. Reset the product. Refer to IML or Reset Switch for instructions. Was the maintenance action successful? NO YES ↓ The product is operational. Exit MAP. A CTP card failure is indicated. Replace the switch. Exit MAP.
Maintenence Analysis Procedures MAP 500 Event Codes (Continued) Table 3-9 Event Code Explanation Action 506 Fibre Channel port failure. Go to step 17. 507 Loopback diagnostics port failure. Go to step 18. 512 Optical transceiver nonfatal error. Go to step 17. 514 Optical transceiver failure. Go to step 17. 515 Optical digital diagnostics warning threshold exceeded. Go to step 17. 516 Optical digital diagnostics alarm threshold exceeded. Go to step 17. 581 Implicit incident.
Maintenence Analysis Procedures 2 As indicated by event code 080, the eight-byte (16-digit) worldwide name (WWN) is not valid or an unconfigured nickname was used. a. For the product reporting the problem: — EFCM Basic Edition - Select Node List from the Product menu at any view. The Node List View displays. — Element Manager - Select the Node List tab at any view. The Node List View displays. b. At the Port WWN column, inspect the WWN assigned to the port or attached device. c.
Maintenence Analysis Procedures Table 3-11 Byte 4 Invalid Attachment Reasons and Actions (Continued) Invalid Attachment Reason Action 08 E_Port capability disabled. Go to step 7. 0A Unauthorized port binding WWN. Go to step 2. 0B Unresponsive node. Go to step 8. 0C ESA security mismatch. Go to step 10. 0D Fabric binding mismatch. Go to step 11. 0E Authorization failure reject. Go to step 8. 0F Unauthorized switch binding WWN. Go to step 10.
Maintenence Analysis Procedures Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 5 An ISL connection is not allowed because one of the following mode-mismatch conditions was detected: • The product is configured to operate in Open Fabric 1.0 mode and is connected to a fabric element not configured to Open Fabric 1.0 mode. • The product is configured to operate in Open Fabric 1.
Maintenence Analysis Procedures — Select Open Fabric 1.0 if the product is attached to directors or switches produced by open-fabric compliant original equipment manufacturers (OEMs). d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 6 A loopback (wrap) plug is connected to the port with no diagnostic running. Remove the plug from the port receptacle.
Maintenence Analysis Procedures b. Block the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager). c. Clean fiber-optic connectors. Refer to Clean Fiber-Optic Components. d. Unblock the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager). e. Monitor port operation for approximately five minutes. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP.
Maintenence Analysis Procedures 11 A connection is not allowed because of a fabric binding mismatch. Fabric membership lists must be compatible for both elements. At the EFCM Basic Edition interface or SAN management application, ensure fabric binding is enabled and fabric membership lists are compatible for both elements. • EFCM Basic Edition - Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. • SAN management application - Refer to the SANavigator Software Release 4.
Maintenence Analysis Procedures 13 As indicated by event code 083, a port is set to an inactive state. a. At the Event Log, examine the first two bytes of event data. b. Byte 0 specifies the port reporting the problem. Byte 1 specifies the inactive reason as listed in Table 3-12. Table 3-12 Byte 1 Inactive Port Reasons and Actions Inactive Port Reason Action 02 Feature key not enabled. Go to step 14. 03 Switch speed conflict. Go to step 15. 04 Optics speed conflict. Go to step 15.
Maintenence Analysis Procedures c. Select (click) the Speed field and configure the port. d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 16 A port is inactive because the port swap configuration is invalid.
Maintenence Analysis Procedures 18 As indicated by event code 507, a port failed a loopback test. Reset the failed port. a. At the EFCM Basic Edition interface: 1. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. 2. If necessary, use the vertical scroll bar to display the information row for the port. 3. Select (click) the check box in the Reset column. 4. Click OK. The port resets. b. At the Element Manager: 1. At the Hardware View, right-click the port.
Maintenence Analysis Procedures c. Select the This port (n) only radio button and click OK. The link incident clears. d. Monitor port operation for approximately five minutes. Did the link incident recur? YES ↓ NO The problem is transient and the product port is operational. Exit MAP. 20 Clean fiber-optic components. a. Inform the customer the port will be blocked. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Block the port.
Maintenence Analysis Procedures a. Inform the customer the port will be blocked. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Block the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager). c. Remove and replace the fiber-optic jumper cable. d. Unblock the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager).
Maintenence Analysis Procedures Table 3-13 Event Code MAP 600 Event Codes Explanation Action 011 Login Server database invalid. Go to step 2. 021 Name Server database invalid. Go to step 2. 051 Management Server database invalid. Go to step 3. 061 Fabric Controller database invalid. Go to step 4. 062 Maximum interswitch hop count exceeded. Go to step 5. 063 Remote switch has too many ISLs. Go to step 6. 070 E_Port is segmented. Go to step 7. 071 Switch is isolated. Go to step 7.
Maintenence Analysis Procedures 3 As indicated by event code 051, a minor error occurred that caused the Management Server database to be re-initialized to an empty state and fail CRC validation. A disruptive server logout and login occurred for all attached devices. Devices resume operation after Management Server login. Perform a data collection and contact the next level of support. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). Exit MAP.
Maintenence Analysis Procedures Fibre Channel frames may be lost or directed in loops because of potential fabric routing problems. Advise the customer of the problem and reconfigure the fabric so that no directors or switches have more than the proscribed number of ISLs. Was the maintenance action successful? NO YES ↓ The fabric, ISL, and product are operational. Exit MAP. Contact the next level of support. Exit MAP.
Maintenence Analysis Procedures 8 An E_Port segmented because the error detect time out value (E_D_TOV) or resource allocation time out value (R_A_TOV) is incompatible with the attached fabric element. a. Contact customer support or engineering personnel to determine the recommended E_D_TOV and R_A_TOV values for both fabric elements. b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c.
Maintenence Analysis Procedures b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c. Set both products offline. Refer to Set Online State (EFCM Basic Edition) or Set Online State (Element Manager). d. For the first product reporting the problem: — EFCM Basic Edition - Select Switch and Parameters from the Configure menu at any view. The Parameters View displays.
Maintenence Analysis Procedures b. At the EFCM Basic Edition interface or SAN management application, inspect names in the active zone set to determine the incompatible zone name, then modify the name as directed by the customer: — EFCM Basic Edition - Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. — SAN management application - Refer to the SANavigator Software Release 4.2 User Manual (621-000013) or EFC Manager Software Release 8.
Maintenence Analysis Procedures 13 An E_Port segmented because no product in the fabric is capable of becoming the principal switch. a. Inform the customer the product will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Set the product offline. Refer to Set Online State (EFCM Basic Edition) or Set Online State (Element Manager). c.
Maintenence Analysis Procedures 14 An E_Port segmented (operational product) because a response (hello timeout) to a verification check indicates an attached switch is not operational. a. Perform a data collection at the operational product and contact the next level of support. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). b. Go to MAP 0000: Start MAP and perform fault isolation for the failed switch. Exit MAP.
Maintenence Analysis Procedures 17 An E_Port is fenced because of a protocol error. Depending on failure cause, additional information and event codes are available at the product or attached switch. Perform one of the following: • The E_Port is segmented and accompanied by primary event code 070. Go to step 7. • The fiber-optic cable is disconnected, the cable failed or is degraded, or the port optical transceiver failed. The failure is accompanied by a primary event code indicating the failure type.
Maintenence Analysis Procedures — SAN management application - Refer to the SANavigator Software Release 4.2 User Manual (621-000013) or EFC Manager Software Release 8.7 User Manual (620-000170) for instructions. — Element Manager - Refer to the McDATA Sphereon 4500 Fabric Switch Element Manager User Manual (620-000175) for instructions. b. Unblock the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager).
Maintenence Analysis Procedures 21 Event codes 140 and 142 occur only if the optional OpenTrunking feature is enabled. • Event code 140 - OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold. • Event code 142 - OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This results in downstream fabric congestion.
Maintenence Analysis Procedures Table 3-16 Fabric Merge Failure Reasons and Actions Bytes 8 - 11 Merge Failure Reason Action 01 Invalid data length. Go to step 23. 08 Invalid zone set format. Go to step 23. 09 Invalid data. Go to step 24. 0A Cannot merge. Go to step 24. F0 Retry limit reached. Go to step 23. F1 Invalid response length. Go to step 23. F2 Invalid response code. Go to step 23. 23 A zone merge process failed during ISL initialization.
Maintenence Analysis Procedures 24 A zone merge process failed during ISL initialization. The following list explains the reason: • Reason 09 - Invalid data caused a zone merge failure. • Reason 0A - A Cannot Merge condition caused a zone merge failure. Obtain supplementary error code data for event code 150. At the Event Log, examine bytes 12 through 15 of event data that specify the error code. Record the error code. Perform a data collection and contact the next level of support.
Maintenence Analysis Procedures 3-54 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
4 Repair Information This chapter describes repair-related procedures for the Sphereon 4500 Fabric Switch. The procedures are performed at the switch, a browser-capable PC communicating with the product-resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface, or a rack-mount management server running a storage area network (SAN) management application. The chapter describes: • Procedural notes. • Powering the switch on or off. • Cleaning fiber-optic components.
Repair Information Power On Switch To power on the switch: 1. One alternating current (AC) power cord is required for each power supply. Ensure the correct power cords are available. DANGER Use the supplied power cords. Ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded. 2. Plug power cords into facility power sources and AC connectors at the rear of the switch.
Repair Information Power Off Switch To power off the switch: 1. Inform the customer the switch is to be powered off. Ensure the system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline. Refer to Set Online State (EFCM Basic Edition) or Set Online State (Element Manager) for instructions. 3. Disconnect power cords from the AC connectors at the rear of the switch.
Repair Information IML To IML the switch: 1. Press and hold the IML/RESET button (about three seconds) until the amber ERR LED blinks at twice the unit beaconing rate. 2. Release the button. During the IML, the switch-to-browser PC (or management server) Ethernet link drops momentarily. Reset To reset the switch: 1. Press and hold the IML/RESET button for ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaconing rate.
Repair Information CAUTION Wear eye protection when using an aerosol duster. To clean fiber-optic components: 1. Optical transceivers are ESD-sensitive. Ensure an ESD grounding cable is connected to the product chassis and your wrist. 2. Disconnect the fiber-optic cable from the optical transceiver as directed by a customer representative or service procedural step. 3. Use an aerosol duster to blow any contaminants from the component (part 1 of Figure 4-1).
Repair Information Download Firmware or Software from the Filecenter The firmware version shipped with the product is provided on the System Version XX.YY.ZZ CD-ROM. The SAN management application (software) shipped with the product is provided on the EFC Management Applications CD-ROM. Subsequent (upgrade) firmware and software versions are provided to customers through the McDATA Filecenter.
Repair Information 4. Select (click) Documents at the top of the page. The Search / New Documents / By Category page displays. 5. Select (highlight) the desired option (firmware or software) from the list box and click Search. The Documents Match page displays with a list of firmware or software available for download. 6. As the secure symbol ( ) in the Status column indicates, authorization to download a firmware or software version requires approval.
Repair Information Port LED Diagnostics Fibre Channel port diagnostic information is obtained by inspecting port LEDs at the product front panel or emulated port LEDs at the management interface (EFCM Basic Edition interface or SAN management application). LEDs adjacent to each port and software alert symbols indicate operational status as described in Table 4-1.
Repair Information Table 4-1 Port State Port Operational States (continued) Blue/Green LED Amber LED Alert Symbol Description Port Failure Off On Red and Yellow Blinking Diamond Port failed and requires service. Segmented E_Port On Off Yellow Triangle E_Port segmented, preventing connected switches from forming a fabric. Reason appears as supplementary data in the Event Log. Testing Off Blinking Yellow Triangle Port is performing an internal loopback test.
Repair Information Event Log Link Incident Log The Event Log records events or errors. Entries reflect the status of the management interface and managed product. The log describes: • Date/Time - Date and time the event occurred. • Error Code - Three-digit code that describes the event. Event codes are listed and described in Appendix A, Event Code Tables. • Severity - Event severity (Informational, Minor, Major, or Severe).
Repair Information Fabric Log • Old Exit Port - Port number (decimal) transmitting Fibre Channel traffic before the re-route. • New Exit Port - Port number (decimal) transmitting Fibre Channel traffic after the re-route. The Fabric Log records the time and nature of changes made to a multiswitch fabric. The information is useful for isolating zoning or fabric-wide problems. The log describes: • Count - Cumulative count of log entries (wrapping or non-wrapping).
Repair Information Perform Port Diagnostics Fibre Channel port diagnostic information is obtained by: Port List View Figure 4-3 • Inspecting port properties, predictive optics monitoring (POM) data, or port transceiver technology information at the lower panel of the Port List View. • Inspecting statistical information at the Performance View. • Performing an internal or external loopback test.
Repair Information • Operational State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). • Type - Port type, including generic mixed port (GX_Port), fabric mixed port (FX_Port), generic port (G_Port), fabric port (F_Port), or expansion port (E_Port). • Health Status - Condition of the installed optical transceiver (Normal, Warning, Alarm, or No Info).
Repair Information • Reason - A summary appears describing the reason if the port state is Segmented E_Port, Invalid Attachment, or Inactive. For any other port state, the reason is N/A. Inspect POM Data At the Port List View, click the entry for a port in the Health Status column. POM data for the selected port appears in the lower panel of the view (Figure 4-3): • Port Number - Product port number. • Health Status - Condition of the installed optical transceiver (Normal, Warning, Alarm, or No Info).
Repair Information Performance View Internal Loopback Test The EFCM Basic Edition interface provides access to port statistics information through the Performance View. To open this view, select Performance from the Product menu at any other view. The following statistical information appears: • Traffic Statistics - These statistics include port transmit and receive values for frames; four-byte words; offline sequences; link resets; and link utilization percentage.
Repair Information Figure 4-4 Diagnostics View 3. Type the port number to be tested in the Targeted Port Number field. 4. At the Diagnostic Test list box, select the Internal Loopback option. 5. Click Start. The test begins and: a. The Diagnostics View changes to a Diagnostics - Executing View. b. The message Diagnostics Time Remaining: xx appears, where xx are the seconds remaining in the test. The test takes approximately 30 seconds. NOTE: Click Stop at any time to abort the loopback test. 6.
Repair Information b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 8. Inform the customer the test is complete and the attached device can be set online. External Loopback Test An external loopback test checks all port circuitry, including fiber-optic components of the installed optical transceiver.
Repair Information 10. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 11. Inform the customer the test is complete and the device can be reconnected and set online.
Repair Information 2. Right-click the Data Collection link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3. Insert a blank diskette in the floppy drive of the PC communicating with the EFCM Basic Edition interface. 4. At the Save As dialog box, select the floppy drive (A:\) from the Save in drop-down menu, type a descriptive name for the zipped (.zip) dump file in the File name field, and click Save. 5.
Repair Information Figure 4-6 Switch View 2. Perform one of the following: — If the product is offline, click the green Activate button adjacent to the Current Online State: field. The product comes online. — If the product is online, click the green Deactivate button adjacent to the Current Online State: field. The product goes offline. Block or Unblock a Port This section describes procedures to block or unblock a Fibre Channel port.
Repair Information Figure 4-7 Basic Information View 2. Perform one of the following: — Click the check box for the selected port in the Blocked column to block the port (default is unblocked). A check mark in the box indicates the port is blocked. — Click the check box for the selected port in the Blocked column to remove the check mark and unblock the port. A blank box indicates the port is unblocked. 3. Click OK to save and activate changes.
Repair Information Determine Firmware Version To determine a firmware version, select Hardware from the Product menu at any view. The Hardware View displays. At the bottom of the page, record the firmware version listed in the Firmware Level field. Download Firmware Version Ensure the desired firmware version is obtained from the Filecenter and resident on the hard drive of the PC communicating with the EFCM Basic Edition interface.
Repair Information 2. At the Download Firmware file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 3. Click Send and Load Firmware. A message box displays, indicating any browser operation will terminate the firmware download. 4. Click OK to download firmware. The process takes several minutes to complete, during which the browser is unavailable. When the process completes, the message Firmware successfully received and verified.
Repair Information Back Up Configuration To back up the switch configuration file to the PC communicating with the EFCM Basic Edition interface: 1. Select Backup Configuration from the Maintenance menu at any view. The Backup Configuration View displays (Figure 4-9). Figure 4-9 Backup Configuration View 2. Right-click the Configuration file link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3.
Repair Information Figure 4-10 Restore Configuration View 4. At the Download Configuration file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 5. Click Send and Load Configuration. A message box displays, indicating any browser operation will terminate the configuration download. 6. Click OK to download the configuration. The process takes several minutes to complete, during which the browser is unavailable.
Repair Information 6. The switch IP address resets to the default address of 10.1.1.10. — If the configured IP address (prior to reset) was the same as the default address, the browser-to-switch Internet connection is not affected and the procedure is complete. — If the configured IP address (prior to reset) was not the same as the default address, the browser-to-switch Internet connection drops and the EFCM Basic Edition session is lost. Continue to the next step. 7.
Repair Information Obtain Fabric Log Information Event Log Fabric Log Product Status Log The SAN management application provides access to logs that contain fabric-level maintenance information. At the application main window, select the Logs option from the Monitor menu, then click (select) the desired log option. Logs with maintenance information are: • Event. • Fabric. • Product Status.
Repair Information Obtain Switch Log Information Event Log 4-28 • Date/Time - Date and time the status change occurred. • Network Address - IP address or configured name of the product. The address or name corresponds to the address or name displayed under the product icon at the physical map. • Previous Status - Status of the product prior to the change (Operational, Degraded, Failed, Out of Band Online, or Unknown).
Repair Information Hardware Log Link Incident Log The Hardware Log records a history of FRU removals and replacements (insertions) for the switch. The log describes: • Date/Time - Date and time the FRU was inserted or removed. • FRU - Acronym representing the FRU type. • Position - Number representing the FRU chassis position. The chassis (slot) position for a nonredundant CTP card is 0. Chassis slots for redundant power supplies are 0 and 1. • Action - Action performed (Inserted or Removed).
Repair Information Open Trunking Log Embedded Port Log 4-30 • Utilization % - Percent of traffic capacity used and the threshold value configured through the Configure Threshold Alerts dialog box. A value of 25 means an alert occurs when throughput reaches 25% of port capacity. • Interval - Time interval during which throughput is measured and an alert can generate. Set through the Configure Threshold Alerts dialog box.
Repair Information NOTE: Identical entries are recorded in the wrapping and non-wrapping logs. When the non-wrapping log fills, old records are overwritten. The wrapping log preserves all records. Switch Fabric Log The Switch Fabric Log records the time and nature of changes made to a multiswitch fabric that affect this product. The log describes: • Date/Time - Date and time the change occurred. Timing granularity is provided to one hundredth of a second.
Repair Information Figure 4-11 Performance View Port List View • Block Config - Indicates if a port is blocked or unblocked. • State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). • Type - Port type (GX_Port, FX_Port, G_Port, F_Port, or E_Port). • Operating Speed - Operating speed (Not Established, 1 Gbps, or 2 Gbps).
Repair Information Port Properties Dialog Box • Class 2 Statistics - These statistics include the number of 4-byte words transmitted and received, and the number of Class 2 frames transmitted, received, busied, or rejected. • Class 3 Statistics - These statistics include the number of 4-byte words transmitted and received, and the number of Class 3 frames transmitted, received, or discarded.
Repair Information Figure 4-12 4-34 Port Properties Dialog Box • 10 - 100 km Configuration - User-configured state for extended distance operation (On or Off). • Rx BB_Credits Configured - User-defined number of receive BB_Credits allocated to the port. • NPIV Login Limit Configured - With N_Port ID virtualization (NPIV) enabled, the user-defined maximum number of virtual addresses assigned to the physical port. • Logged in IDs - Number of virtual addresses logged in to the physical port.
Repair Information Port Technology Dialog Box Figure 4-13 • FAN Configuration - User-configured state for FAN configuration (On or Off). • Beaconing - User-specified for the port (On or Off). When beaconing is enabled, a yellow triangle appears adjacent to the status field. • Link Incident - If no link incidents are recorded, None appears in the status field. If a link incident is recorded, a summary appears describing the incident, and a yellow triangle appears adjacent to the status field.
Repair Information The dialog box describes: Internal Loopback Test • Port Number - Product port number. • Connector type - Type of port connector (LC, Unknown, or Internal Port). • Transceiver - Type of port transceiver (Shortwave Laser, Longwave Laser, Long Distance Laser, Unknown, or None). • Distance - Port transmission distance (<=50m, 50M - 2k, 2k - 10k, 10k=>). • Media - Type of optical cable used (Singlemode, multimode 50-micron, multimode 62.5-micron, or Unknown).
Repair Information Figure 4-14 Port Diagnostics Dialog Box 6. Click Start Test. The test begins and: a. The Start Test button changes to a Stop Test button. b. The message Port xx: TEST RUNNING appears. c. A red progress bar (indicating percent completion) travels from left to right across the Completion Status field. 7. When the test completes, results appear as Port xx: Passed! or Port xx: Failed! in the message area of the dialog box. 8.
Repair Information External Loopback Test An external loopback test checks all port circuitry, including fiber-optic components of the installed optical transceiver. To perform the test, the attached device must be quiesced and disconnected from the port, and a singlemode or multimode loopback plug must be inserted in the port. To perform the test: 1. Inform the customer a disruptive external loopback test is to be performed and the attached device must be disconnected. 2.
Repair Information 13. Reset the port: a. At the Hardware View, right-click the port graphic. A pop-up menu appears. b. Select Reset Port. A message box displays, indicating a link reset will occur. c. Click OK. The port resets. 14. Inform the customer the test is complete and the device can be reconnected and set online. Swap Ports Failure of port circuitry behind an optical transceiver may require swapping the logical port address of the failed port to a known operational port.
Repair Information 2. Select the radio button associated with the product management style and enter the decimal port numbers (open systems style) or hexadecimal port addresses (FICON style) of the ports to be swapped. The FC Address fields update dynamically. 3. Click Next. The Instructions section of the dialog box indicates the ports will be blocked. 4. Inform the customer a port swap is to be performed.
Repair Information Figure 4-16 Save Data Collection Dialog Box 2. Remove the backup CD from the management server’s compact disk-rewritable (CD-RW) drive and insert a blank rewritable CD. 3. At the Save Data Collection dialog box, select the compact disc drive (D:\) from the Look in drop-down menu, type a descriptive name for the collected maintenance data in the File name field, then click Save. 4.
Repair Information NOTE: Do not set the product offline unless directed to do so by a procedural step or the next level of support. To set the product online or offline: 1. At the Element Manager application (management server), select Set Online State from the Maintenance menu. The Set Online State dialog box displays (Figure 4-17). Figure 4-17 Set Online State Dialog Box 2. Perform one of the following: — Click Set Online.
Repair Information • At the Hardware View, the emulated green port LED extinguishes. • A check mark appears adjacent to the Block Port menu option. — To unblock a port: Select the Block Port menu option. Note the check mark in the box adjacent to the menu item, indicating the port is blocked. A Warning dialog box displays. Click OK. The dialog box closes and the following occur to indicate the port is unblocked and online: • At the product, the green port LED illuminates.
Repair Information Figure 4-18 Firmware Library Dialog Box 2. The active firmware version displays at the lower left corner of the dialog box in XX.YY.ZZ format, where XX is the version level, YY is the release level, and ZZ is the patch level. 3. Click Close to close the dialog box. Add Firmware Version to Management Server Library Ensure the desired firmware version is obtained from the Filecenter and resident on the management server hard drive.
Repair Information 4. Enter a description (up to 24 characters) for the new firmware version. The description should include the installation date and text that uniquely identifies the firmware version. Click OK. A File Transfer message box displays. A progress bar travels across the message box to show percent completion. 5. Upon completion, the File Transfer message box converts to a Transfer Complete message box, indicating the new firmware version is stored on the management server hard drive.
Repair Information — A firmware version is being installed to by another user. — The switch-to-management server link failed or timed out. If a problem occurs and a corresponding message displays, go to MAP 0000: Start MAP to isolate the problem. If no error occurs, a Warning dialog box displays confirming the operation. 5. Click Yes to download the firmware version. The Send Firmware dialog box displays and the following occur during the download process: a.
Repair Information Figure 4-19 Backup and Restore Configuration Dialog Box 2. Click Backup. An Information dialog box displays, indicating the backup was initiated. 3. Click OK to complete the backup and close the dialog box. Restore Configuration To restore the switch configuration file from the management server: 1. Inform the customer the switch is to be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic through the switch and sets attached FC-AL devices offline. 2.
Repair Information 2. Set the switch offline. For instructions, refer to Set Online State. 3. At the SAN management application’s physical map, rightclick the product icon representing the switch for which a configuration file is to be reset to factory default settings, then select Element Manager from the pop-up menu. The application opens. 4. At the Element Manager application (management server), select Reset Configuration from the Maintenance menu.
Repair Information c. At the SAN management application, select Setup from the Discover menu. The Discover Setup dialog box displays (Figure 4-21). Figure 4-21 Discover Setup Dialog Box d. Select (highlight) the entry representing the reset switch in the Available Addresses window and click Edit. The Address Properties dialog box displays (Figure 4-22). Figure 4-22 Address Properties Dialog Box e. Type 10.1.1.10 in the IP Address field and click OK.
Repair Information 8. Change the switch IP address and restart the management server session as follows: a. A grey square with a yellow exclamation mark appears adjacent to the icon representing the reset switch, indicating switch is not communicating with the management server. a. Delete the icon representing the reset switch. At the SAN management application, select Setup from the Discover menu. The Discover Setup dialog box displays (Figure 4-21). b.
Repair Information 2. At the server’s Windows desktop, click Start at the left side of the task bar, then select the Run option. The Run dialog box displays. 3. In the Open field at the Run dialog box, type: — C:\mcdataServerInstall.exe to install from the server hard drive. — D:\mcdataServerInstall.exe to install from the EFC Management Applications CD-ROM. 4. Click OK.
Repair Information b. Select the Restart option from the list box and click OK. The server powers down and restarts. During the reboot process the LAN connection between the server and browser-capable PC drops momentarily, and the TightVNC viewer displays a network error. c. After the server reboots, click Login again. The VNC Authentication screen displays. d. Type the default password and click OK. The Welcome to Windows dialog box displays. NOTE: The default TightVNC viewer password is password. e.
5 Removal and Replacement Procedures This chapter describes field-replaceable unit (FRU) removal and replacement procedures (RRPs) for the Sphereon 4500 Fabric Switch. The chapter also provides procedural notes, electrostatic discharge (ESD) precautions, and list of FRUs. Procedural Notes Observe the following procedural notes: 1. Follow all ESD precautions and DANGER, CAUTION, and ATTENTION statements. 2. Do not perform an RRP unless a failure is isolated to a FRU.
Removal and Replacement Procedures ESD Procedures Follow these ESD procedures: • If the product is connected to facility power (grounded), wear an ESD wrist strap and grounding cable connected to the product chassis. • If the product is not connected to facility power (not grounded), wear an ESD wrist strap and grounding cable connected to an approved bench grounding point. • Touch the product chassis once before performing a procedure, and once each minute during the procedure.
Removal and Replacement Procedures RRP 1: SFP Optical Transceiver Use the following procedures to remove or replace a small form factor pluggable (SFP) optical transceiver. A list of required tools is provided. Tools Required Removal The following tools are required: • Door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet). • Protective cap (provided with the fiber-optic jumper cable). • Loopback plug (provided with the product). • Fiber-optic cleaning kit.
Removal and Replacement Procedures 4. Block communication to the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (SAN management application) for instructions. 5. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist. 6. Disconnect the fiber-optic jumper cable from the port: a. Pull the keyed LC connector free from the port’s optical transceiver. b. Place a protective cap over the jumper cable connector. 7.
Removal and Replacement Procedures Replacement To replace an SFP optical transceiver: 1. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist. 2. Remove the replacement transceiver from its packaging. 3. Insert the transceiver into the port receptacle, then engage the locking mechanism by rotating the wire bale up or down 90 degrees as shown in Figure 5-1. 4. Perform an external loopback test.
Removal and Replacement Procedures 8. Verify port operation: — At a web browser communicating with the EFCM Basic Edition interface, open the Hardware View: a. Ensure alert symbols do not appear (yellow triangle or red diamond). b. Open the Port List View. Verify that port Operational State, Type, Health Status, and Transceiver are correct. — At the management server (Element Manager application), open the Hardware View: a. Ensure alert symbols do not appear (yellow triangle or red diamond). b.
Removal and Replacement Procedures RRP 2: Redundant Power Supply Use the following procedures to remove or replace a redundant power supply. A list of required tools is provided. Tools Required Removal A door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet) is required. To remove a redundant power supply: 1. If the product is not rack-mounted, go to step 2.
Removal and Replacement Procedures Figure 5-2 Redundant Power Supply Removal and Replacement 5. Inspect the Event Log: — At a web browser communicating with the EFCM Basic Edition interface, select Event from the Logs menu. — At the management server (Element Manager application), select Event Log from the Logs menu. The following event codes appear: • 200 - Power supply AC voltage failure (recorded when power is disconnected). • 206 - Power supply removed. • 300 - Cooling fan propeller failed.
Removal and Replacement Procedures 3. Position the power supply in the rear of the switch as shown in part (2) of Figure 5-2. Ensure the finger handles are disengaged and rotated 90 degrees outward. a. While supporting the power supply with one hand, insert it into the switch chassis. b. Firmly push the power supply into the chassis. Rotate the finger handles 90 degrees inward to seat the power supply and engage the connector pins. Ensure the faceplate is flush with the chassis cutout. 4.
Removal and Replacement Procedures 9. Clear the system error LED on the product front bezel: — At a web browser communicating with the EFCM Basic Edition interface, select Clear System Error Light from the Maintenance menu. — At the management server (Element Manager application), open the Hardware View. Right-click the front panel bezel graphic (away from a FRU), then click the Clear System Error Light menu selection. 10. If necessary, close and lock the equipment cabinet door.
6 Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for Sphereon 4500 Fabric Switch field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. • Power cords and receptacles. Exploded-view illustrations portray the switch disassembly sequence for clarity. Illustrated FRUs are numerically keyed to associated tabular part lists.
Illustrated Parts Breakdown Front-Accessible FRUs Figure 6-1 illustrates front-accessible FRUs. Table 6-1 is the associated FRU parts list. The table includes reference numbers to Figure 6-1, FRU part numbers, descriptions, and quantities. Figure 6-1 Table 6-1 6-2 Front-Accessible FRUs Front-Accessible FRU Parts List Ref. Part Number Description 6-1 002-002730-102 Switch, Sphereon 4500, Version 2, base assembly -1 803-000074-386 Transceiver, optical, SFP, 850 nm, 3.
Illustrated Parts Breakdown Rear-Accessible FRUs Figure 6-2 illustrates rear-accessible FRUs. Table 6-2 is the associated FRU parts list. The table includes reference numbers to Figure 6-2, FRU part numbers, descriptions, and quantities. Figure 6-2 Table 6-2 Rear-Accessible FRUs Rear-Accessible FRU Parts List Ref. Part Number Description Qty. 6-2 002-002730-102 Switch, Sphereon 4500, Version 2, base assembly -1 721-000072-201 Power supply assembly, 70-watt rated, 3.
Illustrated Parts Breakdown Miscellaneous Parts Figure 6-3 illustrates miscellaneous parts. Table 6-3 is the associated parts list. The table includes reference numbers to Figure 6-3, part numbers, descriptions, and quantities. Figure 6-3 Table 6-3 6-4 Miscellaneous Parts Miscellaneous Parts List Ref.
Illustrated Parts Breakdown Power Cords and Receptacles Figure 6-4 illustrates optional power cords and receptacles. Table 6-4 is the associated parts list. The table includes reference numbers to Figure 6-4, feature numbers, and descriptions.
Illustrated Parts Breakdown Table 6-4 Ref. 6-6 Power Cord and Receptacle List Part Number Description Feature -1 806-000001-000 Power cord, AC, North America NEMA 5-15P straight, 125 volts, 10 amps, 3.0 meters Receptacle: NEMA 5-15R 1010 -2 806-000004-001 Power cord, AC, United Kingdom BS 1363 right angle, 250 volts, 10 amps, 2.8 meters Receptacle: BS 1363 1012 -3 806-000005-001 Power cord, AC, European Union CEE 7/7 straight, 250 volts, 10 amps, 2.
Illustrated Parts Breakdown Table 6-4 Ref. Power Cord and Receptacle List (Continued) Part Number Description Feature -12 806-000040-000 Power cord, AC, United States (Chicago) NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 1.8 meters Receptacle: NEMA L6-15R 1028 -13 806-000042-000 Power cord, AC, North America NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 2.
Illustrated Parts Breakdown 6-8 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
A Event Code Tables An event is a state change, problem detection, or problem correction that requires attention or should be reported to service personnel. An event usually indicates an operational state transition, but may also indicate an impending state change (threshold violation) or provide information only. Events are reported as event codes. This appendix lists three-digit event codes. The codes are listed in numerical order and tabular format as follows: • 000 through 199 - system events.
Event Code Tables — 0 - informational. — 2 - minor. — 3 - major. — 4 - severe (not operational). • Explanation - an explanation of what caused the event. • Action - the recommended course of action (if any) to resolve the problem. • Event data - supplementary event data (if any) that appears in the event log in hexadecimal format. • Distribution - checks in associated fields indicate where the event code is reported (product, management server, or attached host).
Event Code Tables Event Code: 021 Message: Name Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Name Server database failed CRC validation. All fabric service databases initialize to an empty state, resulting in implicit fabric logout of all attached devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables Event Code: 051 Message: Management Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Management Server database failed CRC validation. All management service databases initialize to an empty state, resulting in implicit logout of all logged-in devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables Event Code: 062 Message: Maximum interswitch hop count exceeded. Severity: Informational. Explanation: Fabric controller software detected a path to a director or switch that traverses more than seven interswitch links (hops). This may result in Fibre Channel frames persisting in the fabric longer than timeout values allow. Action: Reconfigure the fabric so the path between any two switches traverses seven or less ISLs.
Event Code Tables Event Code: 064 Message: ESS response from indicated domain ID not received after maximum tries. Severity: Informational. Explanation: Fabric controller software detected an exchange switch support (ESS) response from the indicated domain ID was not received after the maximum attempts. The event is reported only in McDATA interop mode. Action: No action required. Event Data: Byte 0 = domain ID of the director or switch not receiving an ESS response.
Event Code Tables Event Code: 070 Message: E_Port is segmented. Severity: Informational. Explanation: An E_Port recognized an incompatibility with the attached director or switch, preventing fabric participation. A segmented port does not transmit Class 2 or Class 3 traffic, but transmits Class F traffic. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables Event Code: 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other directors or switches. This event code is accompanied by one or more 070 event codes. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables Event Code: 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible director or switch. Action: Disconnect the ISL. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log System Error LED ✔ Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 073 Message: Fabric initialization error.
Event Code Tables Event Code: 074 Message: ILS frame delivery error threshold exceeded. Severity: Informational. Explanation: Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems (073 event code). Most problems are caused by control frame delivery errors, as indicated by this code. Event data is intended for engineering evaluation. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables Event Code: 080 Message: Unauthorized worldwide name. Severity: Informational. Explanation: The WWN of the connected device or fabric element is not authorized for the port number. Action: Change the port binding definition or connect the proper device or fabric element to the indicated port. Event Data: Byte 0 = Port number reporting the unauthorized connection. Bytes 4 - 11 = WWN of the unauthorized device or fabric element.
Event Code Tables Event Code: 081 Message: Invalid attachment. Severity: Informational. Explanation: A switch port recognized an incompatibility with the attached fabric element or device and isolated the port. An isolated port does not transmit Class 2, Class 3, or Class F traffic. Refer to event data for the reason. Action: Action depends on reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables Event Code: 081 (continued) Event Data (continued): A = Unauthorized port binding WWN - The device WWN or nickname used to configure port binding for this port is not valid. At the Configure Ports dialog box, reconfigure the port with the WWN or nickname authorized for the attached device, or disable the port binding feature. B = Unresponsive node - The attached node did not respond, resulting in a G_Port ELP timeout.
Event Code Tables Event Code: 082 Message: Port fenced. Severity: Informational. Explanation: The port was blocked after exceeding threshold criteria defined by the port fencing policy. A hardware malfunction is indicated or the port fencing policy is too restrictive. The fence type is indicated in the event data.
Event Code Tables Event Code: 083 Message: Port set to inactive state. Severity: Informational. Explanation: A hardware or software problem prevented the port from coming online and set the port to an inactive state. Refer to event data for the inactive reason Action: Action depends on inactive reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables Event Code: 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives a management command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-server Ethernet link, and forces error recovery processing. When the link recovers, the command can be retried.
Event Code Tables Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Event Code Tables Event Code: 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion. Action: No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Event Code Tables Event Code: 150 Message: Fabric merge failure. Severity: Informational. Explanation: During ISL initialization, the fabric merge process failed. The fabric binding membership lists do not match, an incompatible zone set was detected, there is a problem with exchanging zoning parameters, or the zone set merge failed. This event code is always preceded by a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element.
Event Code Tables Event Code: 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables Power Supply Events (200 through 299) Event Code: 200 Message: Power supply AC voltage failure. Severity: Major. Explanation: AC input to the power supply is disconnected or AC circuitry in the power supply failed. The event only occurs when two power supplies are installed. The second power supply assumes the full operating load. Action: Ensure the power supply is connected to facility AC power and verify operation of the facility power source.
Event Code Tables Event Code: 203 Message: Power supply AC voltage recovery. Severity: Informational. Explanation: AC voltage recovered for the power supply. Both power supplies adjust to share operating load. Action: No action required. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log System Error LED Management Server Event Log ✔ E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 204 Message: Power supply DC voltage recovery.
Event Code Tables Event Code: 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the switch was powered on and operational. The second power supply assumes the full operating load. Action: No action required or install an operational power supply. Event Data: No supplementary data included.
Event Code Tables Fan Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan failed or is rotating at insufficient angular velocity. Action: Replace the power supply containing the indicated fan module. Event Data: The first byte of event data (byte 0) specifies the failed fan number.
Event Code Tables Event Code: 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans failed or are rotating at insufficient angular velocity. Action: Replace the power supply containing the indicated fan module. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s).
Event Code Tables Event Code: 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans failed or are rotating at insufficient angular velocity. Action: Replace both power supplies. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s).
Event Code Tables Event Code: 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan recovered or the associated power supply was replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number.
Event Code Tables Event Code: 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans recovered or the associated power supply was replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s).
Event Code Tables Event Code: 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans recovered or both power supplies were replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s).
Event Code Tables Event Code: 370 Message: Cooling fan status polling temporarily disabled. Severity: Minor. Explanation: The failed or recovered status values for one or more cooling fans are exceeding a determined threshold. This indicates a possible fan failure. Fan status polling is enabled hourly or following an IML or reset. Action: No immediate action required. Monitor cooling fan operation or additional event codes indicating a fan failure. Event Data: No supplementary data included.
Event Code Tables CTP Card Events (400 through 499) Event Code: 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a failed FRU as indicated by the event data. Action: If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the power supply. Perform a data collection and return the CD and faulty FRU to support personnel.
Event Code Tables Event Code: 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers to the management server, where it is stored for retrieval through a data collection. The switch performs a software reset, during which all attached Fibre Channel devices are momentarily disrupted, log out, and log back in.
Event Code Tables Event Code: 421 Message: Firmware download complete. Severity: Informational. Explanation: A new firmware version was downloaded from the management server or EFCM Basic interface. Event data contains the ASCII firmware version in hexadecimal format xx.yy.zz.bbbb. Action: No action required. Event Data: Bytes 0 and 1 = release level (xx). Byte 2 = always a period. Bytes 3 and 4 = maintenance level (yy). Byte 5 = always a period.
Event Code Tables Event Code: 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanation: When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded. The number of interrupts is indicated by the event data. Action: No action required. SDRAM is probably malfunctioning intermittently.
Event Code Tables Event Code: 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 - 7 = elapsed millisecond tick count.
Event Code Tables Event Code: 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required. An additional event code is generated if this incident exceeds an error threshold that results in a system event. Event Data: Byte 0 = embedded port number. Byte 1 = anomaly reason code.
Event Code Tables Port Events (500 through 599) Event Code: 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Perform a a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: Byte 0 = port number. Byte 1 = engineering reason code.
Event Code Tables Event Code: 508 Message: Fibre Channel port anomaly detected. Severity: Informational. Explanation: The switch detected a deviation in the normal operating mode or status of the indicated Fibre Channel port. Action: No action required. An event code 506 is generated if this anomaly results in a hard port failure. Event Data: Byte 0 = port number. Byte 1 = anomaly reason code. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 and 9 = HA error callout #1.
Event Code Tables Event Code: 512 Message: Optical transceiver nonfatal error. Severity: Minor. Explanation: Switch firmware detected an optical transceiver non-fatal error. Action: Replace the failed transceiver with a functional transceiver of the same type. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables Event Code: 514 Message: Optical transceiver failure. Severity: Major. Explanation: An optical transceiver failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Replace the failed transceiver. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables Event Code: 516 Message: Optical digital diagnostics alarm threshold exceeded. Severity: Minor. Explanation: An optical transceiver digital diagnostics alarm threshold was exceeded. Additional event code 516 events are recorded if the problem persists. Action: Replace the transceiver. Event Data: Byte 0 = port number. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count.
Event Code Tables Event Code: 524 Message: No AL_PA acquired. Severity: Informational. Explanation: Switch cannot allocate an AL_PA of 0 (loop master) during loop initialization. The device cannot participate in loop operation. Action: Disconnect the loop master FC-AL device. Event Data: Byte 0 = port number.
Event Code Tables Event Code: 581 Message: Implicit incident. Severity: Major. Explanation: An attached server recognized a condition caused by an event that occurred at the server. The event caused an implicit Fibre Channel link incident. Action: A link incident record (LIR) is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure.
Event Code Tables Event Code: 583 Message: Loss of signal or loss of synchronization. Severity: Major. Explanation: An attached server recognized a loss-of-signal condition or a loss-of-synchronization condition that persisted for more than the specified receiver-transmitter timeout value (R_T_TOV). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Event Code Tables Event Code: 585 Message: Primitive sequence timeout. Severity: Major. Explanation: An attached server recognized either a link reset (LR) protocol timeout or a timeout while waiting for the appropriate response (while in a NOS receive state and after NOS was not longer recognized). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Event Code Tables Thermal Sensor Events (800 through 899) Event Code: 810 Message: High temperature warning (CTP card thermal sensor). Severity: Major. Explanation: The thermal sensor associated with the CTP card indicates the warm temperature threshold was reached or exceeded. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: No supplementary data included.
Event Code Tables Event Code: 812 Message: CTP card shutdown due to thermal violations. Severity: Major. Explanation: The CTP card failed due to excessive thermal violations. This event follows an event code 811. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: No supplementary data included.
Event Code Tables A-48 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
B Restore Management Server This appendix describes the procedure to restore a rack-mount management server after a hard drive failure. The procedure includes restoration of the: • Windows operating system. • Windows configuration information. • Storage area network (SAN) management and Element Manager applications. • SAN management data directory.
Restore Management Server • SAN Management data directory backup on CD-ROM - The SAN management data directory is automatically backed up to a CD when the server is rebooted or when the data directory contents change. The data directory includes: — Configuration data (product definitions, user names, passwords, user rights, nicknames, session options, simple network management protocol (SNMP) trap recipients, E-mail recipients, and Ethernet event notifications).
Restore Management Server 5. Power cycle the server. The server performs power-on self-tests (POSTs). After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays server operational information. 6. Configure the following parameters at the server’s LCD panel. Refer to Task 7: Configure Server Password and Network Addresses for instructions. • LCD panel password. • IP address for private and public LAN connections.
Restore Management Server Figure B-1 InstallShield Wizard Dialog Box 13. Remove the EFC Management Applications CD-ROM from the CD-RW drive. 14. Insert the SAN management data directory backup CD-ROM (created while performing Task 20: Back Up Configuration Data) in the CD-RW drive and close the LCD panel. 15. Copy the contents of the CD-ROM to the server hard drive as follows: • For the Sanavigator 4.2 application, copy the CD-ROM contents to the following directories: — C:\Program Files\SANavigator 4.
Restore Management Server 16. Power off and reboot the server. a. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then select Shut Down. The Shut Down Windows dialog box displays. b. Select the Restart option from the list box and click OK. The server powers down and restarts. During the reboot process the LAN connection between the server and browser-capable PC drops momentarily, and the TightVNC viewer displays a network error. c.
Restore Management Server B-6 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
Index A access control list configure EFCM Basic 2-28 Element Manager 2-70 description 2-28, 2-70 attention statements xxiii authentication access control list 2-28, 2-70 configure EFCM Basic 2-28 Element Manager 2-70 SAN management application 2-70 RADIUS server support 2-28, 2-70 settings 2-28, 2-70 authentication settings configure EFCM Basic 2-28 Element Manager 2-70 description 2-28, 2-70 B back up SAN management application configuration data 2-71 switch configuration file EFCM Basic Edition 4-24 El
Index command line interface disable 2-23 enable 2-23 compliance statements Argentinian IRAM Certification xx Australia C-Tick Mark xxi Canadian EMC xviii CB Scheme xix Chinese BSMI Statement xxi Chinese CCC Mark xxi Class 1 laser transceiver xviii European Union CE Mark xix European Union N-Mark xx Federal Communications Commission xviii German TÜV GS Mark xxi Japanese VCCI Statement xxii Korean MIC Mark xxii Mexican NOM Mark xxii new Zealand C-Tick Mark xxi Russian GOST Certification xxii UL Certificatio
Index SANtegrity authentication EFCM Basic 2-28 Element Manager 2-70 SANtegrity binding EFCM Basic 2-28 Element Manager 2-70 SAN management application 2-70 security features EFCM Basic 2-28 Element Manager 2-70 SAN management application 2-70 SNMP EFCM Basic 2-21 Element Manager 2-63 SSL encryption software 2-24 web 2-24 switch binding EFCM Basic 2-29 Element Manager 2-70 switch date and time EFCM Basic 2-14 Element Manager 2-55 switch identification EFCM Basic 2-13 Element Manager 2-57 switch network inf
Index E E_D_TOV 2-17, 2-60 E_Port configure 2-19, 2-61 description 1-2 OpenTrunking 2-29, 2-71 performance features 2-29, 2-71 port fencing 2-29, 2-71 preferred path 2-29, 2-71 segmented 3-43 EFCM Basic Edition configure product 2-11 disable at management server 2-67 embedded port frame log 4-11 enable at management server 2-67 event log 4-10 fabric log 4-11 link incident log 4-10 open trunking re-route log 4-10 Element Manager application configure 2-57 configure PFE key EFCM Basic 2-25 Element Manager 2-
Index Ethernet hub description 1-11 fault isolation 3-15 illustration 1-11 installation 2-5 event codes cooling fan events (300 - 399) A-24 CTP card events (400 - 499) A-31 description A-1 port events (500 - 599) A-37 power supply events (200 - 299) A-21 system events (000 - 199) A-2 thermal sensor events (800 - 899) A-46 event log EFCM Basic Edition 4-10 Element Manager 4-28 SAN management 4-27 external loopback test description 4-17, 4-38 EFCM Basic Edition 4-17 Element Manager 4-38 F F_Port configure 2
Index FRU replacement power supply 5-8 SFP transceiver 5-5 tools required 5-3, 5-7 FRUs description 1-2 illustrated parts breakdown 6-1 power supply 1-4 SFP transceiver 1-3 status LEDs 1-6 full-volatility feature configure PFE key EFCM Basic 2-26 Element Manager 2-53 description 4-18, 4-40 G gateway address change switch address 2-17, 2-30 management server default 2-50 switch default 2-1, 3-1 H hardware log 4-29 I identification (configure) EFCM Basic 2-13 Element Manager 2-57 illustrated parts breakdo
Index interswitch link configure performance features EFCM Basic 2-29 Element Manager 2-71 SAN management application 2-71 description 1-2 fault isolation 3-40 OpenTrunking 2-29, 2-71 port fencing 2-29, 2-71 preferred path 2-29, 2-71 IP address change switch address 2-17, 2-30 DNS server default 2-50 management server default 2-50 switch default 2-1, 3-1 L LAN connection connect management server 2-33 laser transceiver compliance statement xviii description 1-3 illustrated parts breakdown 6-2 removal 5-3
Index maintenance port configure switch network addresses 2-30 default password 2-32, 3-23 description 1-6 location 1-3 manage configuration data EFCM Basic Edition 4-23 Element Manager 4-46 management server access through TightVNC 2-38 description 1-9 event code tables A-1 fault isolation 3-15 illustration 1-9 installation 2-33 LCD panel password 2-36 minimum specifications 1-10 recommended specifications 1-11 restore procedure B-2 restore requirements B-1 specifications 1-10 N N_Port ID virtualization
Index PFE keys configure EFCM Basic 2-25 Element Manager 2-53 Element Manager application 2-25, 2-53 Flexport Technology 2-26, 2-53 full-volatility 2-26, 2-53 N_Port ID virtualization 2-26, 2-53 OpenTrunking 2-26, 2-53 SANtegrity authentication 2-26, 2-53 SANtegrity binding 2-26, 2-53 port binding configure EFCM Basic 2-29 Element Manager 2-62 description 2-29, 2-62 enable EFCM Basic 2-29 Element Manager 2-62 port fencing configure EFCM Basic 2-29 SAN management application 2-71 description 2-29, 2-71 port
Index installation 2-2 power-off 4-3 power-on 4-2 repair 4-1 SAN management application install or upgrade software 4-50 obtain fabric log information 4-27 product status log 4-27 publications, related xvi PWR LED description 1-6 location 1-3 R R_A_TOV 2-16, 2-59 rack-mount installation Ethernet hub 2-7 management server 2-34 switch 2-10 RADIUS server configure EFCM Basic 2-28 Element Manager 2-70 description 2-28, 2-70 remove and replace procedures ESD precautions 5-2 FRU list 5-2 procedural notes 5-1 re
Index SANtegrity binding configure EFCM Basic 2-28 Element Manager 2-70 SAN management application 2-70 configure PFE key EFCM Basic 2-26 Element Manager 2-53 Enterprise Fabric Mode configure through EFCM basic 2-28 configure through SAN management application 2-70 fabric binding configure through EFCM basic 2-29 configure through SAN management application 2-70 port binding configure through EFCM basic 2-29 configure through Element Manager 2-62 switch binding configure through EFCM basic 2-29 configure t
Index switch fabric log 4-31 switch priority 2-17, 2-60 system events (000 - 199) A-2 T technical support filecenter registration 2-77 solution center e-mail address xvii fax number xvii phone number xvii Telnet access disable at management server 2-67 enable at management server 2-67 test call-home support 2-69 e-mail notification 2-67 thermal sensor events (800 - 899) A-46 threshold alerts configure 2-64 description 2-64 types 2-64 TightVNC access management server 2-38 default password 2-39, 2-73, 4-52
