FW 07.00.00/HAFM SW 08.06.00 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual (620-000159-320, April 2005)

3-110
McDATA Sphereon 4500 Fabric Switch Installation and Service Manual
Perform the data collection procedure and return the CD to McDATA
for analysis. Contact the next level of support, and report the 150
event code, the associated failure reason, and the associated error
code. Exit MAP.
MAP 0800: Server Hardware Problem Determination
This MAP describes isolation of hardware-related problems with the
customer-supplied server communicating with the switch through
the SANpilot interface, management server, or customer-supplied
server running the SAN management application.
The MAP provides high-level fault isolation instructions only. Refer
to the documentation provided with the server for detailed problem
determination and resolution.
To fault isolate software-related problems with the server, go to
MAP 0300: Server Application Problem Determination on page 3-41.
To fault isolate switch-to-server communication problems, go to
MAP 0400: Loss of Server Communication on page 3-51.
1
Are you performing fault isolation at a customer-supplied server
communicating with the switch through the SANpilot interface?
NO YES
↓ The server and Internet browser application are not McDATA-
supported and analysis for the failure is not described in this
MAP. Refer to the supporting documentation shipped with the
server for instructions on resolving the problem. Exit MAP.
2
Are you performing fault isolation at a customer-supplied, Unix-based
server running the client SAN management application?
NO YES
↓ Unix-based servers are not McDATA-supported and analysis
for the failure is not described in this MAP. Refer to the
supporting documentation shipped with the server for
instructions on resolving the problem. Exit MAP.