FW 07.00.00/HAFM SW 08.06.00 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual (620-000159-320, April 2005)

Diagnostics
3-51
MAP 0400: Loss of Server Communication
This MAP describes fault isolation of the Ethernet communication
link between a switch and the management server or customer-
supplied server, or between a switch and a web browser PC running
the SANpilot interface. Failure indicators include:
• Event codes recorded at the SANpilot event log or Sphereon 4500
Event Log.
• At the web browser PC, A Page cannot be found, Unable to
locate the server, HTTP 404 - file not found, or other similar
message.
• At the SANavigator or EFCM main window, a grey square with
an exclamation mark associated with the icon representing the
switch reporting the problem.
• At the Hardware View, a grey square at the alert panel, a No Link
status and reason at the Sphereon 4500 Status table, and no FRUs
visible for the switch.
When the logical connection between the switch and management
server or customer-supplied server is initiated, it may take up to five
minutes for the link to activate at the SANavigator or EFCM main
window. This delay is normal.
ATTENTION ! Prior to servicing a product, management server, or
customer-supplied server, determine the Ethernet LAN configuration.
Installation of products and servers on a public customer intranet can
complicate problem determination and fault isolation.
1
Is fault isolation being performed at the SANpilot interface?
YES NO
↓ Fault isolation is being performed at the management server
or customer-supplied server. Go to step 7.
2
Does the SANpilot interface appear operational?
NO YES
↓ The switch-to-SANpilot PC connection is restored and
appears operational. Exit MAP.