FW 05.01.00 and SW 07.02.00 hp StorageWorks HA-Fabric Manager Server Installation Guide

Configuration
58 HA-Fabric Manager Server Installation Guide
Configure the Call-Home via Dial-Out Feature
The HAFM server has a call-home feature that provides automatic dial-out
through the modem to a service support facility to report Director, Edge Switch,
or HAFM server problems. The problem is logged into the support facility's
tracking system for resolution.
Obtain Required Information
You must contact the nearest HP technical support location to obtain some
required information prior to beginning this procedure.
Note: Before contacting technical support, please read through this section to
familiarize yourself with the steps and information required.
Telephone numbers for worldwide technical support are listed on the HP website:
http://www.hp .com /country/us/e ng/sup port.html
Required information includes:
■ Call-home phone number
■ Workflow Manager (WFM) site ID
■ Super Region code
■ User name
■ Password
This information is required for the HAFM server to place a phone call to the
service support facility.
You will be required to provide the following information to obtain this
information:
■ Company name
■ Contact names for primary hours and alternate hours
■ Phone numbers for contacts
■ Company address
The HAFM server has a call-home feature that provides automatic dial-out
through the internal modem to a service support facility to report switch problems.
The problem is logged into the support facility’s tracking system for resolution.