32 Order and Configuration Guide

hp Storageworks 11

Step 6: Select Service and Support

Each Edge switch comes standard with the following warranties:

warranty

A7284A/A7283A service and support:

5W: 1-year, on-site, 7-days-a-week; next-

business-day response; 24 x 7 phone

support; installation included

286811-B21/286810-B21 service and support:

1-1-1: 1-year parts exchange; 1-year carry-in; or 1-

year on-site, next-business-day response

HP offers SupportPack solutions and Support Option Contracts for the Edge switches.

SupportPack solutions

support packs

support # support description

Edge Switch 2/16

U3486A/E 3 Yr Next Day Onsite Response

U3487A/E 3 Yr 4 hr Onsite, Extended Hours Response

U3488A/E 3 yr 4 hr Onsite Response, 24x7

U3489A/E 3 yr Call-to-Repair (Onsite/24 x 7)

Edge Switch 2/32

U3490A/E 3 Yr Next Day Onsite Response

U3491A/E 3 Yr 4 hr Onsite, Extended Hours Response

U3492A/E 3 yr 4 hr Onsite Response, 24x7

U3493A/E 3 yr Call-to-Repair (Onsite/24 x 7)

For Support Option Contracts, contact your HP Sales representative for

availability.

Configuration Guide hp StorageWorks Edge switches