FW V06.XX/HAFM SW V08.02.00 HP StorageWorks Embedded Web Server User Guide (AA-RTDRC-TE, July 2004)

Operating and Managing Products and Parts
146 Embedded Web Server User Guide
Retrieving Maintenance Information
If the operational firmware detects a critical error, the product automatically
copies the contents of dynamic random access memory (DRAM) to a dump area
in FLASH memory on the Control Processor (CTP) card; the CTP dump file
contains this maintenance information. The CTP dump file will usually be
requested by service personnel to aid in troubleshooting.
1. Choose Operations from the navigation panel.
2. Choose the Maintenance tab and the Dump Retrieval tab; the Dump
Retrieval tab view displays (Figure 50).
Figure 50: Retrieving the CTP maintenance information
3. If no dump file is available, the message Not Available displays. If a
dump file is available, follow the instructions shown in the tab view.
4. When you have accessed the Save As dialog box (Figure 51), choose All
Files from the Save as type: field. When naming the file, add a “.dmp”
extension to the filename.