User's Manual

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Other sources of information
You will also find troubleshooting information and contact details on the
HP StorageWorks Tape CD-ROM and the HP web site. In particular:
• The online User’s Guide on the HP StorageWorks Tape CD-ROM contains an extensive
troubleshooting topic.
• The HP support web site contains a link to
www.hp.com/support/dat that takes you
to HP’s Customer Care web site for a wide range of up-to-date information about your
product.
• The HP web site at
www.hp.com/go/connect provides details of recommended
products and configurations.
• The HP web site at
www.hp.com/go/obdr provides detailed information about
HP One-Button Disaster Recovery.
How to contact HP
You can also use the HP Customer Call Centers for specialist technical help. Contact details
can be found at
www.hp.com. Click on the link to “contact HP”.
To make the best use of this service, we ask that you work with our Support Specialists to
resolve any issues with your drive. This may include downloading diagnostic software, that
will assist in the rapid resolution of your problems.
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