HP StorageWorks XP24000 Continuous Access Software User and Reference Guide, v01 (T5278-96002, June 2007)

XP24000 Remote Web Console Error Codes for a list of the error codes displayed on the Remote Web
Console computer.
The Delete RCU failed because the RCU still contains one or more pairs with the current MCU.
Figure 54 Cont
inuous Access Error Message for a Failed Delete RCU Operation
SIM Report
The storage system generates a SIM when it is necessary to notify the user of a possible service
requirement for the storage system. SIMs can b e generated by the channel and storage path
microp rocessors of the storage system and by the service processor (SVP) of the storage system. The SVP
reports all SIMs related to Continuous Access operations. Ea ch time a SIM is generated, the amber
M essage LED on the storage system c ontrol panel (under the Ready and Alarm LEDs) turns on as an
additional alert for the user.
The SIMs are classified according to severity for reporting and logging purposes: service, moderate,
serious, or acute. All SIMs are logged on the storage system SVP and displayed on the Remote Web
Console computer. During Continuous Access operations, the MCU and RCU generate a service SIM
each time the p air status of the P-VOL or S-VOL changes for any reason, including normal status transitions
(for example, COPY to PAI R). SIMs generated by the MCU will include the P-VOL device ID (byte 13),
and SIMs generated by the RCU will include the S-VOL device I D (byte 13). For further information on the
storage system SIMs, see the HP StorageWorks XP24000 Remote Web Console User’s Guide and/or the
HP
StorageWorks XP24000 Disk Array Owner’s Guide,orcallHPtechnicalsupport forassistance.
If SNMP is installed and o perational for the storage system, each SIM will result in an SNMP trap being
sent to the appropriate host(s). For further information on SNMP operations, see the HP StorageWorks
XP24000 Remote Web Console User’s Guide, or contact y our HP service representative.
Calling HP Technical Support
If you need to call HP technical s upport, make sure to provide as much information about the problem
as
poss
ible, including:
• TheRemoteWeb Consoleconfiguration information saved on a diskette using the FD Dump Tool
(see the
HP StorageWorks XP24000 Remote Web Console User’s Guide),
• The cir
cumstances surrounding the error or failure,
• The exact content of any error messages displayed on the host system(s),
• The Continuous Access (or other) error code(s) displayed by the Remote Web Console software,
and
• The reference codes and severity levels of the recent service information messages (SIMs).
142
Troubleshooting