HP StorageWorks XP24000 Continuous Access Journal Software User and Reference Guide, v01 (T5278-96001, June 2007)

Calling HP Techn
ical Support
If you need to ca
ll HP
technical suppor t, make sure to provide as much information about the problem
as
possible, including:
• TheRemoteWeb Consoleconfiguration information saved on diskette using the FD Dump Tool
(see the HP
Stor
ageWorks XP24000 Remote Web Console User’s Guide),
• The circumstances surrounding the error or failure,
• The exact content of any error messages displayed on the host system(s),
• The Continuou
s
Access Journal (or other) error code(s) displayed by the Remote Web Console
software, and
• The reference codes and severity levels of the recent service information messages (SIMs).
XP24000 Continuous Access Journal Software User a nd Reference Guide
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