HP StorageWorks Command View SDM Installation and User Guide (T1086-96023, February 2005)

Installing Command View SDM 77
Installing
Command View SDM
Viewing All Certificates Using the Keytool Command
To view all the certificates in a truststore, execute the following keytool
command:
$keytool -list -v -keystore mytruststore
Troubleshooting
Table 6 lists the common problems that you may face with SMI-S VA
Table 6 Troubleshooting
Problem Solution
The server did not respond to the CIM
requests and the CIM Clients receive
"CIM_ERR_FAILED" exception.
Determine if the hpSMISCIMOM Service/daemon is running. If
not, start the service.
Determine if the TCP/IP Protocol stack is properly installed on the
host. To check, ping localhost. If the ping fails, reinstall the TCP/
IP Stack.
Determine if TCP port is used by another process. If the CIMOM
is in SSL mode, check the 5989 port or if CIMOM is SSL
disabled, check the 5988 port. If these ports are is use, the server
binds itself to the next available port. So the client must try
connecting to the next available port number, usually 49152. On
an HP-UX machine, port numbers 49152 to 49157 are occupied
by other processes. So the next available port is 49158.
Determine the port number in the cimom.startup file in the
cimom directory.
The CIM calls are raising
NullPointerException.
Check the available disk space on the drive where CIMOM
server is installed. If it is full, clean up the disk to make more free
space available. If the disk is not full, this indicates that the
problem is with the CIM call. Determine if the parameters are
valid.
The CIM query did not return any
instances even when the host pointed by
the parameter Host in the
VAproviders.hpcfg configuration file
had virtual arrays connected to it.
Determine if the HP OpenView SAM Hostagent service is
running on the host machine to which the arrays are connected.
If the service is not running, start the HP OpenView SAM
Hostagent service and then restart the hpSMISCIMOM
service.