4.1.0 HP PolyServe Matrix Server administration guide (T5392-96073, October 2010)

Restart the nodes ................................................................................ 261
After the storage capacity upgrade ....................................................... 261
Caveat .............................................................................................. 261
Online replacement of a Fibre Channel switch ..................................................... 261
Replace a Brocade FC switch ..................................................................... 262
Replace a McDATA FC switch ..................................................................... 263
19 Other cluster maintenance ............................................ 265
Collect log files with mxcollect ........................................................................... 265
Create an FTP account .............................................................................. 265
Run mxcollect ........................................................................................... 265
Upload mxcollect files to HP Support ........................................................... 266
Check the server configuration .......................................................................... 266
Disable a server for maintenance ...................................................................... 266
Troubleshoot cluster problems ............................................................................ 267
Matrix Server fails to start .......................................................................... 267
The server status is “Down” ........................................................................ 267
A running service is considered down .......................................................... 267
A virtual host is inaccessible ....................................................................... 268
Matrix Server exits immediately .................................................................. 268
Built-In NT backup software fails on PSFS volumes ......................................... 268
Troubleshoot monitor problems .......................................................................... 268
Monitor status .......................................................................................... 268
“Down” status .................................................................................... 269
“Undefined” status .............................................................................. 269
“SYSTEM ERROR” status ...................................................................... 269
“Unknown” status ............................................................................... 269
“Event” status .................................................................................... 269
Clear an error .................................................................................... 270
Monitor activity ........................................................................................ 271
“Activity Unknown” status .................................................................... 271
“Transitioning” activity ........................................................................ 272
A Matrix Server Management Console icons ....................... 273
Matrix Server entities ....................................................................................... 273
Monitor probe status ........................................................................................ 274
Management Console alerts ............................................................................. 274
B Support and other resources ........................................... 275
HP technical support ........................................................................................ 275
Subscription service ......................................................................................... 275
HP PolyServe Matrix Server 4.1.0 administration guide 13