4.0.0 HP PolyServe Software for Microsoft SQL Server Administration Guide (T5392-96056, March 2010)

Start > Run > mstsc /console
Installer reports a failure
When installing certain SQL Server service packs or hotfixes, the Multi-Node Installer may report that
the installation failed.
Typically these installations actually succeeded. To verify this, you will need to look at the Microsoft
installation logs for the service pack or hotfix that you were installing. The following information may
help you determine the location of the logs.
SQL Server 2005 core and components
The following Microsoft document describes how to locate the log files:
http://msdn2.microsoft.com/en-us/library/ms143702.aspx
This Microsoft document describes how to read the files:
http://msdn2.microsoft.com/en-us/library/ms144287.aspx
SQL Server 2005 service packs and hotfixes
For Service Pack 1, check the hotfix.log file in the %windir%\HotFix directory.
For Service Pack 2, check the summary.txt file in the following directory:
%ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\HotFix
Uninstall issues
You may encounter various issues when uninstalling SQL Server 2005 instances. The following
Microsoft Knowledge Base articles can help with failed uninstalls.
• If you receive an error when uninstalling multiple named instances of SQL Server 2005, see the
following article:
http://support.microsoft.com/kb/915854/en-us
• If you encounter an error when uninstalling SQL Server 2005 SP1, see the following article:
http://support.microsoft.com/kb/919945/en-us
• If a SQL Server 2005 uninstall fails for any other reason, check the following article:
http://support.microsoft.com/kb/909967/en-us
Connection issues
DNS misconfiguration causes connection failure
The following error can appear when attempting to connect a Virtual SQL Server running locally on
the cluster.
SSPI handshake failed with error code 0x8009030c while establishing
a connection with integrated security; the connection has been
closed. [CLIENT: XXX.XXX.XXX.XXX]
Troubleshooting114