3.6.1 HP PolyServe Matrix Server Administration Guide (T5392-96018, August 2008)

Chapter 21: Other Matrix Maintenance 293
2. Verify that the network devices and interfaces are properly configured
on the server.
3. Ensure that the ClusterPulse process and the service monitor agent
(monitor_agent) are running on the server.
A Virtual Host Is Inaccessible
If a site is inaccessible but Matrix Server indicates that it is okay, verify
that the service is running and that the actual data exists on the server
providing the network interface currently used by the virtual host.
Matrix Server Exits Immediately
If the ClusterPulse process exits immediately on starting, first determine
whether the process is running. To do this, check the Services applet in
the Control Panel or run net start on the command line and check for the
PolyServe Matrix Server service. Also check the matrix log, as described
under “View Event Logs” on page 156.
This problem typically occurs because either the hostname is not set
properly on the server or the main Ethernet interface is not installed. To
check this, consult the Networks applet (located in the Control Panel) and
the %WINDIR%\system32\drivers\etc\hosts file.
Built-In NT Backup Software Fails on PSFS Volumes
Volume shadow copy is enabled by default in the built-in NT backup
software provided with Windows 2003. The PSFS filesystem does not
support volume shadow copies. If you want to use the NT backup
software on a PSFS volume, you will need to disable volume shadow
copy.
Troubleshoot Monitor Problems
You may encounter the following problems with service and device
monitors.
Monitor Status
If the monitor status is not reported as Up, check the last error message
string and the last event message string that monitor_agent returned to