3.6.1 HP PolyServe Matrix Server Administration Guide (T5392-96018, August 2008)

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Other Matrix Maintenance

This chapter describes how to perform the following activities:

• Collect Matrix Server log files with mxcollect

• Check the server configuration

• Disable a server for maintenance

• Troubleshoot a matrix

• Troubleshoot service and device monitors

Collect Log Files with mxcollect

The mxcollect utility collects error event logs that can be useful for

diagnosing technical issues with Matrix Server. When you report a

problem to HP Support, you may be asked to run the mxcollect utility

and then send the logs to HP Support for analysis.

Create an FTP Account

An FTP server is available to help you submit log files. To obtain an FTP

account, contact HP Support.

Run mxcollect

You will need to run the mxcollect utility on each node. The utility is

located in the %ProgramFiles%\PolyServe\MatrixServer\tools folder. Go to

this location and double-click the file mxcollect.exe.

You will then see a command window that says “Collecting files.” The

information collected from that node is written to the file