3.6.0 MxDB for SQL Server Installation and Administration Guide (5697-7088, December 2007)

Chapter 7: Troubleshooting 93

Install/Uninstall Issues

SQL Server 2005 Installation Takes Too Long

Under certain circumstances, the SQL Server 2005 Setup program can

take a long time to complete. This is a known Microsoft issue. Microsoft

has developed a hotfix that corrects this problem.

See the following Microsoft Knowledge Base article for more information

about the problem and its resolution. You will need to contact Microsoft

to obtain the hotfix described in the article.

http://support.microsoft.com/kb/910070

If you choose to implement the workaround specified in the Microsoft

article, do not use Method 1, which disables TCP/IP. Matrix Server

requires TCP/IP to function.

Installations via a Microsoft Terminal Services Client

You must use an administrative console when installing SQL Server and

Service Packs over a Microsoft Terminal Services Client connection.

Otherwise, the Terminal Services Client will run in application mode,

which causes the installation to fail. No information will be written to the

SQL logs. To invoke an administrative console, do the following:

Start > Run > mstsc /console

Installer Reports A Failure

When installing certain SQL Server service packs or hotfixes, the MxDB

for SQL Server installer may report that the installation failed.

Typically these installations actually succeeded. To verify this, you will

need to look at the Microsoft installation logs for the service pack or

hotfix that you were installing. The following information may help you

determine the location of the logs.

SQL Server 2005 Core and Components

The following Microsoft document describes how to locate the log files:

http://msdn2.microsoft.com/en-us/library/ms143702.aspx