3.4.0 Matrix Server Administration Guide

Chapter 1: Introduction 12

When reporting an incident, please have the following information

available:

• Your operating system and the affected product.

• A description of the problem.

• A timeline of the events that occurred.

You may be asked to run the Matrix Server mxcollect utility, which

collects system logs and other information, and then forward the logs to

PolyServe. For information about running mxcollect, see “Collect Log

Files with mxcollect” on page 211.

Product Information and Downloads

PolyServe provides product information and downloads in MatrixLink,

which is located on the PolyServe Web site,

www.polyserve.com. Click on

MATRIXLINK and then enter your username and password to access your

MatrixLink account.

If you would like to open a MatrixLink account, submit an Online

Incident Report form stating your full name and your full business

address and telephone number.

When you establish a MatrixLink account, you will have access to the

following:

• Product downloads and the appropriate license keys.

• Product documentation.

• Information about known issues with PolyServe products.

• The Technical Support Knowledge Base, which contains articles

regarding configuring, operating, and troubleshooting PolyServe

products.

You will also receive product update notifications.