3.1.2 Matrix Server Administration Guide

Chapter 19: Other Matrix Maintenance 250

The message appears like this in the log file:

Server Level Date/time Facility Entity Message

192.168.0.1 [Info] [2001-10-07 14:16:27] User USER2 hello, world

Matrix Alerts

The Alerts section at the bottom of the Management Console window

lists errors that have occurred in matrix operations. Double click the alert

(in the Location column) to view the error in the matrix tree structure.

The mx alert status command can also be used to display the current

alerts. See the PolyServe Matrix Server Command Reference for details about

this command.

Collect Log Files with mxcollect

The mxcollect utility collects error event logs that can be useful for

diagnosing technical issues with Matrix Server. When you report a

problem to PolyServe Technical Support, you may be asked to run the

mxcollect utility and then send the logs to PolyServe for analysis.

Create an FTP Account

PolyServe provides an FTP server to help you submit log files. To obtain

an FTP account, either call PolyServe Technical Support or submit an

Online Incident Report form. The form and the contact numbers are

available on the following PolyServe Web site:

http://www.polyserve.com/support.php

Run mxcollect

You will need to run the mxcollect utility on each node. The mxcollect

utility is located in the /opt/polyserve/tools directory.

NOTE: The mxcollect utility requires that the root user have ssh

configured correctly and be allowed among nodes in the matrix.

The /tmp directory is used to hold files temporarily while mxcollect is

running. The final output from mxcollect is created in the directory from

which you run mxcollect. In this example, we will run the utility from the

/tmp directory.