HP StorageWorks 1/8 Tape Autoloader User and Service Guide (August 2005)

Diagnostics and troubleshooting58
Autoloader error codes
If an error occurs during operation of the autoloader, the autoloader stops the current operation
and displays an error code on the top line of the LCD screen. Unless otherwise noted in Table 20,
try to resolve the error by cycling power on the autoloader and retrying the last operation. If the
error persists, contact support personnel.
To view the error log:
1. From the Home screen or Main menu, press + or - until Information displays on the top
line of the LCD screen. Press Enter to access the available options.
2. Press + or - until Error Log (Ultrium 232, Ultrium 448 and Ultrium 960) or View Event
Log (all other models) displays on the LCD screen. Press Enter to access the most recently
logged error message.
3. Press + or - to display each error in the log.
4. Press Cancel when done.
Example error code (Ultrium 232, Ultrium 448 and Ultrium 960)
EVENT -6
A5 F1
where:
• Sequence number –6 indicates the position in sequence list, 0 being the most recent.
• Log shows a load error (code A5 = fan error, subcode F1 = caused by the fan at the rear
connector plate).
The event log with the Ultrium 232, Ultrium 448 and Ultrium 960 Tape Autoloaders also includes a
datestamp for each event. Press Enter to display the associated timestamp in the following format:
ddd:hh:mm:ss:HH
where:
ddd: days
hh: hours
mm: minutes
ss: seconds
HH: 1/100 second
The timestamp is set to zero at system start.
NOTE: On all other models, error codes are listed in the format 3 0 xx, where xx is the error
code, and there is no subcode. The 3 indicates the entry is an error and the 0 is an unused byte. A
fan error would be 3 0 A5, and there would be no indication which fan had failed.