HP StorageWorks 1/8 Tape Autoloader User and Service Guide (August 2005)

Diagnostics and troubleshooting52
Device Not Detected on SCSI Bus
Connected to a high voltage
differential SCSI bus/host
adapter
• Attach device to a LVDS SCSI host adapter/bus.
• SCSI cable length exceeded, use shorter cable, or remove
other devices from the bus.
• Check for conflicting SCSI IDs.
• DLT VS80, Ultrium 232, Ultrium 448 and Ultrium 960 models:
check that the HBA supports LUN scanning and this feature is
enabled.
• Device not properly terminated. See ”Installation problems” on
page 48.
• Power on device before powering on the host computer.
• Check that the device has been powered on and is not in an
error state.
• Check the SCSI connector for bent pins.
Cleaning
Cannot load the cleaning
cartridge.
• For all 1/8 Ultrium Tape Autoloaders, make sure you are using
an Ultrium universal cleaning cartridge. (See ”Cleaning the
tape drive” on page 34.)
• For the 1/8 SDLT 320 Tape Autoloader, make sure you are
using the Super DLTtape cleaning cartridge. (See ”Cleaning the
tape drive” on page 34.)
• For the 1/8 DLT VS80 Tape Autoloader, make sure you are
using the DLT VS cleaning cartridge. (See ”Cleaning the tape
drive” on page 34.)
• Contact your service representative.
Errors Displayed on Front Panel
“!” in autoloader operator
panel inventory display
See ”Operator’s panel overview” on page 23 for more
information.
There is an error code on the
LCD display
Look up the error code, try to resolve the failure, and power cycle
(see ”Autoloader error codes” on page 58).
Problem Solution