HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual (AA962-96004, September 2004)

Troubleshooting and Diagnostics
18 700ux/1100ux Optical Jukebox Service Manual
Retrieving log history
Note: Whenever possible, use L&TT to retrieve log information. If that is not possible, use the
jukebox control panel, as described below.
READY > ADMIN* > INFO*
To display information stored in the jukebox operating logs:
1. With READY displaying on the control panel, press NEXT until ADMIN* displays.
2. Enter the administration password (see the User’s Guide if needed).
3. TEST* displays. Press NEXT until INFO* displays, then press ENTER.
4. Press NEXT until the name of the log you want to access displays and then press ENTER.
Log items are numbered chronologically, with 1 being the most recent entry.
5. After you finish viewing log information, press CANCEL to return to READY.
Information logs are described in Table 3.
Table 3: Information logs
Information Meaning
HARD ERROR*
Log of unrecoverable errors (commands that did not
successfully complete). Returns either NO HARD
ENTRIES or ENTRY #. (There may be multiple hard
error numbers.)
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.
SOFT ERROR*
Log of recovered errors (commands that completed,
but required retries). Returns either NO SOFT
ENTRIES or ENTRY #. (There may be multiple soft
error numbers.)
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.
RECOVERY ERROR*
Log of errors during the most recent move. Returns
either NO ENTRIES or the number of recovery
errors.
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.