HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual (AA962-96004, September 2004)

Troubleshooting and Diagnostics
15700ux/1100ux Optical Jukebox Service Manual
Control Panel Messages
No display messages appear
■ Ensure that the power cord is
connected.
■ Ensure that the power switch is on.
■ Power cycle the jukebox.
LOAD ERROR or FAILED is displayed
when a disk is inserted into the mailslot
■ Press CANCEL. Insert the disk into
the mailslot again.
■ If the light bar on the control panel
is amber, cycle power to the
jukebox. When READY is displayed,
try loading the disk again.
■ Ensure the cartridge is positioned
correctly.
■ If the error still displays, the mailslot
may be broken. Replace the
jukebox.
CART IN WRONG OR
INCOMPATIBLE is displayed when a
disk is loaded.
An attempt was made to load an
incompatible disk into the jukebox, or an
incompatible disk was placed
backwards into the mailslot. Ensure that
you use UDO disks in UDO drives.
MAILSLOT EMPTY is displayed when a
disk is inserted into the mailslot
■ Remove and then replace the disk
fully into the mailslot.
■ If the same error reappears, the
mailslot sensors are not detecting a
disk and may be defective. Replace
the jukebox.
DEST NOW FULL is displayed when a
disk is inserted into the mailslot
The jukebox moved a disk into the slot
you chose before your load command
executed.
■ Press CANCEL, select another slot
for the disk, and then reattempt a
load.
■ Initiate an INIT ELEM STATUS
test (see Internal tests, page 20).
TRANSPORT FULL is displayed when
a disk is inserted into the mailslot
■ The disk transport mechanism
already contains a disk. Refer to
your host and application software
documentation for recovery
procedures.
■ Attempt an EMPTY PICKER test
(see Internal tests, page 20).
MAILSLOT SENSOR is displayed
when a disk is inserted into the mailslot
■ Remove and then replace the disk
fully into the mailslot.
■ If unsuccessful, the jukebox mailslot
sensors may have failed. Replace
the jukebox.
Table 2: Troubleshooting installation (Continued)
Problem Solution