HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual (AA962-96004, September 2004)

Troubleshooting and Diagnostics
14 700ux/1100ux Optical Jukebox Service Manual
Media
A disk is stuck in a drive
■ Attempt to unload the disk using
your application software.
■ Check for proper cable connections
to the drive(s).
■ Disconnect power to the jukebox
and open the top access panel.
Press the eject button located below
(to the right) of the disk slot.
■ If all other measures fail, use the
emergency eject screw.
— Disconnect power to the
jukebox and open the top
access panel.
— On the drive with the stuck disk,
insert a small, flat-slotted
screwdriver into the access hole
located below the disk slot on
the front panel of the drive. The
screwdriver will engage a screw
behind the access hole.
— With the screw engaged, apply
force while turning the screw in
a clockwise direction.
— Continue turning the screw until
the disk ejects from the drive.
Note: After ejecting a disk with the
emergency eject screw, the drive remains
in eject position until power is restored.
At that time, the drive automatically
resets itself.
Cannot write to a disk ■ Check the host file system access
permissions.
■ Eject the disk and check that the
write-protect tab on each side of the
disk is in the write-enabled position.
■ Use L&TT to verify read/write
functionality.
Note: Verifying read/write functionality
with L&TT can destroy data on the disk.
Use this method only if necessary.
Table 2: Troubleshooting installation (Continued)
Problem Solution