HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual (AA962-96004, September 2004)

Troubleshooting and Diagnostics
13700ux/1100ux Optical Jukebox Service Manual
The power-on selftest failed and
DEVICE FAILED is displayed
■ Ensure the two shipping screws on
the left side of the jukebox have
been removed.
■ Power cycle the jukebox.
■ Check for proper cable connections
to the drive(s).
■ If the power-on test continues to fail,
write down the displayed error code
and a micro move error, then
remove the top cover and check for
cartridges that are out of position or
other obstacles.
Power to the jukebox failed while a disk
was in the drive and the display did not
return to
READY after the power came
back on
■ Power cycle the jukebox.
■ If READY does not display
(power-on test is unsuccessful), write
down any error messages, then
remove the top cover and check for
cartridges that are out of position or
other obstacles.
■ Check for proper cable connections
to the drive(s).
Caution: Do not move the unit!
Moving the unit risks damaging
the optical drive.
Other SCSI devices no longer work
when the jukebox is installed
■ Check SCSI ID assignments and
resolve any conflicts.
■ Ensure that the SCSI ID for the HBA
is different from that of the jukebox.
■ Check for proper SCSI cabling and
termination.
■ Ensure the maximum cable length
for the bus has not been exceeded
(12 meters for LVDS and 3 meters
for SE).
Table 2: Troubleshooting installation (Continued)
Problem Solution